Lost Existing Reward Points
I had to download this new app when the Gong Cha USA app was no longer supported. They said my account would transfer, but when I tried to log in I wasn’t in the system, and I lost my free drink coupon and rewards points.
Old app was so much better
I really don’t have any idea why companies keep making changes to apps that are perfectly functional. The old app was great. I could pay with Apple Pay. In the new app you can no longer use Apple Pay and it’s really hard to find anything in the menu. Honestly after this and the price hikes they did where they’re hiding money in taxes and fees. I’m just gonna stop using them.
My best guess is The American arm was bought by a capital firm that is now trying to squeeze all the money they can out of things. Sad to see this I really liked these places.
My best guess is The American arm was bought by a capital firm that is now trying to squeeze all the money they can out of things. Sad to see this I really liked these places.
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Worst app on my phone
Crashes constantly. Can’t find my local store and keeps thinking I’m in another city. Going in loops at login. Keeps telling me to download a new version and then tells me it’s not available. Seriously the worst development on an app I’ve seen. WOW.
Glitchy order system and No Apple Pay.
I don’t want to store my credit card in the app. Last time I ordered the person at the register asked if I was sure I ordered at their location it is the only location I go to. After a 12 min drive( I put my order in early so I can walk in and get my drink.) I had to wait since it didn’t go through even though the card I entered was charged. I was able to pull it up in order history the person at the register click a few button then print out my order. Painful experience for someone who has been going to this place for at least four years.
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…
“How would you like to get your order?”
Option 1: pick up
Option 2: pick up
…..
I don’t know what is this new app for, but it’s really unworthy to update and to replace the old one
Option 1: pick up
Option 2: pick up
…..
I don’t know what is this new app for, but it’s really unworthy to update and to replace the old one
