Google Expert Support" is a complete lie. Broken family sharing.
Do not pay for Google One if you expect either family sharing or customer support.
Google markets this subscription around two primary benefits: sharing benefits across your household and access to dedicated "Google Experts." Both are completely broken. A family member traveled temporarily, and Google's automated location check locked her access. Even after returning home to the exact same Wi-Fi network, the system remains permanently blocked.
When you attempt to use the advertised "Google Expert" live support to resolve their system's error, it is an absolute clown show. I was bounced between agents who didn't even cover this product (routed to NFL Sunday Ticket reps), reading off generic knowledge-base scripts, stalling, and offering zero backend administrative fixes. Following their troubleshooting instructions ended up triggering a secondary 12-month security lock on our account.
You are paying a monthly subscription for automated systems that penalize families for traveling, paired with a support tier that is completely powerless to fix its own bugs. Canceling and moving our cloud storage and subscriptions elsewhere.
Google markets this subscription around two primary benefits: sharing benefits across your household and access to dedicated "Google Experts." Both are completely broken. A family member traveled temporarily, and Google's automated location check locked her access. Even after returning home to the exact same Wi-Fi network, the system remains permanently blocked.
When you attempt to use the advertised "Google Expert" live support to resolve their system's error, it is an absolute clown show. I was bounced between agents who didn't even cover this product (routed to NFL Sunday Ticket reps), reading off generic knowledge-base scripts, stalling, and offering zero backend administrative fixes. Following their troubleshooting instructions ended up triggering a secondary 12-month security lock on our account.
You are paying a monthly subscription for automated systems that penalize families for traveling, paired with a support tier that is completely powerless to fix its own bugs. Canceling and moving our cloud storage and subscriptions elsewhere.
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Can’t upgrade
It won’t let me upgrade for more space
Free benefits don’t activate and customer service is impossible to access!
I’ve had my Google One AI pro membership for a year and frequently the free benefits do not properly activate and YouTube will still try to charge you for the subscription you’re supposed to be able to get for free. Contacting customer service through the Google One health center within the app is tricky to locate and then actively disappears after you have begun receiving child health and is no longer available within the app. If this happens to you open up Google One in a webpage instead and try accessing live customer support there. But plan to waste an hour and a half of your life that you’ll never get back and still need to wait another 24 hours to find out if they can actually fix the issue. I’m switching to Proton.
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Difficult
I downloaded this app to cancel my membership. The directions are misleading. I have not yet figured out how to cancel it. Hoping to find it soon…
Terrible experience
Absolutely terrible experience. I subscribed to Google One last year and backed up a huge number of photos. I deleted some of those photos from my local storage, but Google Photos makes it incredibly difficult to download and manage the backed-up photos properly. There is also no clear and convenient way to tell which photos I already deleted locally and which ones I didn’t.
Now my subscription has expired, and I’m stuck with around 80 GB of photos that I need to sort through and delete manually. This is unbelievably frustrating and a complete waste of time.
Now my subscription has expired, and I’m stuck with around 80 GB of photos that I need to sort through and delete manually. This is unbelievably frustrating and a complete waste of time.
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Upgrade
Faço upgrade e a cobrança está sendo feita duas vezes caso a primeira não dê para o armazenamento. Preciso de devolução e ajuda.
I want to downgrade at a lower price…
Why is it when I try to downgrade you keep tacking on Google AI for an extra 49.99!?
I don’t want that! Remove it or provide an option to remove it. That’s ridiculous.
I’m just going to cancel the service entirely and you’re not getting any of my money for your predatory practices. No wonder the EU is leaving you!
Ultimate FAIL!
I don’t want that! Remove it or provide an option to remove it. That’s ridiculous.
I’m just going to cancel the service entirely and you’re not getting any of my money for your predatory practices. No wonder the EU is leaving you!
Ultimate FAIL!
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أنا ما أعرف كيف أتعامل معاه و لكن للأسف هو اللي
أنا أنا من النوع اللي ما أحب شي غير اللي في البيت
구입을 완료할수 없다고 뜨네요
나중에 다시 시도하거나 개발자에게 문의해달라고 합니다. 계정 가득차서 스토리지 구매하고싶은데 안돼요
Absolutely useless app
This app really doesn't do anything other than allow you to view your storage and of course upgrade for more.
Google Photos on an iPhone is also useless as it only mirrors your photos which is useless. Most people want an archive in case photos get deleted
Google Photos on an iPhone is also useless as it only mirrors your photos which is useless. Most people want an archive in case photos get deleted
Hard to cancel the subscription
I Hate google❤️
All good Norton3838
Good move!!!
Need more compromise insecurity
My birthday is 14 1995
Maung
Chan
Ready
I am other business person
Google one family’s support
New updates in features
Google one family’s support
New updates in features
Cobrança indevida
Cancelei meu plano em dezembro , desde então estou tendo cobranças mensais de $96,99 , sendo que não tenho mais esse produto e ainda esse valor era anual , agora me cobram mensalmente , não consigo falar com ninguém e ninguém responde meus e-mails
Продление подписки google one с помощью счета apple не работает
Списались деньги со счета apple за годовую подписку google one (это работало последние 4 года), но гугл этого платежа не увидел, и подписку м отменил и перевел на бесплатный план 15gb. Поддержка гугл не отвечает.
Intellectual application
Smooth Compatibility
Google как всегда
Деньги за подписку снимают, статус подписки активен, а пользоваться нельзя из-за региональных ограничений. Бесполезная туфта как и все остальное что делает гугл. Все остальные компании предоставляют сервис если оплата прошла, независимо от региона
Don’t upgrade as you will loose your money!!!
If you upgrade your plans and you still have any months left on the previous plan, you loose the money! I spoke to customer service and this is how it it. I had paid for a whole year for 100GB, but I needed more storage, so I upgraded to 200GB. Even though I had 4 months left on the previous one plan, it was cancelled.
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