Google Expert Support" is a complete lie. Broken family sharing.
Do not pay for Google One if you expect either family sharing or customer support.
Google markets this subscription around two primary benefits: sharing benefits across your household and access to dedicated "Google Experts." Both are completely broken. A family member traveled temporarily, and Google's automated location check locked her access. Even after returning home to the exact same Wi-Fi network, the system remains permanently blocked.
When you attempt to use the advertised "Google Expert" live support to resolve their system's error, it is an absolute clown show. I was bounced between agents who didn't even cover this product (routed to NFL Sunday Ticket reps), reading off generic knowledge-base scripts, stalling, and offering zero backend administrative fixes. Following their troubleshooting instructions ended up triggering a secondary 12-month security lock on our account.
You are paying a monthly subscription for automated systems that penalize families for traveling, paired with a support tier that is completely powerless to fix its own bugs. Canceling and moving our cloud storage and subscriptions elsewhere.
Google markets this subscription around two primary benefits: sharing benefits across your household and access to dedicated "Google Experts." Both are completely broken. A family member traveled temporarily, and Google's automated location check locked her access. Even after returning home to the exact same Wi-Fi network, the system remains permanently blocked.
When you attempt to use the advertised "Google Expert" live support to resolve their system's error, it is an absolute clown show. I was bounced between agents who didn't even cover this product (routed to NFL Sunday Ticket reps), reading off generic knowledge-base scripts, stalling, and offering zero backend administrative fixes. Following their troubleshooting instructions ended up triggering a secondary 12-month security lock on our account.
You are paying a monthly subscription for automated systems that penalize families for traveling, paired with a support tier that is completely powerless to fix its own bugs. Canceling and moving our cloud storage and subscriptions elsewhere.
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Can’t upgrade
It won’t let me upgrade for more space
Free benefits don’t activate and customer service is impossible to access!
I’ve had my Google One AI pro membership for a year and frequently the free benefits do not properly activate and YouTube will still try to charge you for the subscription you’re supposed to be able to get for free. Contacting customer service through the Google One health center within the app is tricky to locate and then actively disappears after you have begun receiving child health and is no longer available within the app. If this happens to you open up Google One in a webpage instead and try accessing live customer support there. But plan to waste an hour and a half of your life that you’ll never get back and still need to wait another 24 hours to find out if they can actually fix the issue. I’m switching to Proton.
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Difficult
I downloaded this app to cancel my membership. The directions are misleading. I have not yet figured out how to cancel it. Hoping to find it soon…
Terrible experience
Absolutely terrible experience. I subscribed to Google One last year and backed up a huge number of photos. I deleted some of those photos from my local storage, but Google Photos makes it incredibly difficult to download and manage the backed-up photos properly. There is also no clear and convenient way to tell which photos I already deleted locally and which ones I didn’t.
Now my subscription has expired, and I’m stuck with around 80 GB of photos that I need to sort through and delete manually. This is unbelievably frustrating and a complete waste of time.
Now my subscription has expired, and I’m stuck with around 80 GB of photos that I need to sort through and delete manually. This is unbelievably frustrating and a complete waste of time.
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