GoPay: Transfer, Payment, QRIS appears to be a legitimate app. The AppsHunter Legitimacy Score for GoPay is 88 out of 100 points across 7 verification signals from App Store and developer data.

GoPay Reviews: Is It Legit?

Name: GoPay: Transfer, Payment, QRIS
Rating: 4.72169 (830 reviews)

GoPay: Transfer, Payment, QRIS

PT. GOTO GOJEK TOKOPEDIA TBK

💰 Finance

Customer Experience

Positive experience58.5% of reviews

Neutral2.3% of reviews

Negative experience39.2% of reviews

~ Based on 130 written reviews from the US App Store.

What users say about GoPay

Reviews of GoPay are mixed: the Finance app is rated 4.7/5 from 830 App Store ratings. What users like most: easy to use and intuitive interface, fast and convenient payment processing. Top complaints: top-up frequently fails without clear reasons, transfer and payment transactions often fail. Summarized from real user reviews.

Positive things

👍Easy to use and intuitive interface
🚀Fast and convenient payment processing
💳Versatile payment options (QRIS, bills, pulses, etc.)
💰Useful rewards and cashback system
🌍Convenient for frequent travelers to Indonesia
📊Good expense management features
✅Reliable bank-to-bank transfers

Negative things

🐛Top-up frequently fails without clear reasons
🐛Transfer and payment transactions often fail
❌Poor customer support (mostly automated responses)
🔒Inconsistent identity verification requirements
😞Difficult account closure process
🌐Not user-friendly for foreign passport holders
📱Bloated interface with too many features
🔌Compatibility issues with certain credit cards (AU, Visa)
😤Forced upgrade to GoPay Plus for basic functionality
🚫Cannot withdraw funds when abroad
🎯Confusing and unclear setup process
⚠️Stuck funds with no resolution path

Is GoPay Safe?

GoPay: Transfer, Payment, QRIS appears safe based on user ratings. AppsHunter Safety Score for GoPay is 94/100.

This assessment is based on 830 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.0% of ratings point to a safe experience

1.3% of ratings suggest some concerns

5.6% of ratings point to a risky experience

~ Based on 815 App Store ratings for GoPay.

Is GoPay Legit?

GoPay: Transfer, Payment, QRIS appears to be a legitimate app. AppsHunter Legitimacy Score for GoPay is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Saya

Sangat bagus dan praktis

B@Bug @9

15 days ago

Very user unfriendly

I am used to apps and financial transfer apps. This was the most confusing and difficult app ever.

NINot dumb but felt it

16 days ago

Response from developer

Hi, sorry for the inconvenience. The report you submit will be input for us to continue to improve the quality of our services in the future. If you have questions or other problems, please visit the Help menu in your GoPay application or email customerservice@gopay.co.id. ^Maysa

Easy top up

Smooth and easy to top up

MMZ_15

17 days ago

Mrs P

Love this app so much. Thank you Gopay

NNikenPreater

18 days ago

P n P

Sangah manyap

PPojan14

21 days ago

Loving it.

GoPay making everything easier!

CCrocotwinkle

a month ago

Gagal Tambah Kartu Terus

Sangat mengecewakan! Setiap kali mencoba menambahkan kartu, selalu muncul error “Gak bisa lanjut pake kartu ini. Silakan kunjungi halaman Bantuan untuk informasi lebih lanjut.”

Saya sudah mencoba lebih dari 10 kartu dari berbagai bank, semuanya gagal dengan error yang sama! Padahal beberapa kartu sebelumnya pernah berhasil ditambahkan dan digunakan untuk top up. Setelah saya menghapusnya, sekarang kartu yang sama pun tidak bisa ditambahkan lagi.

Koneksi internet normal dan aplikasi sudah versi terbaru. Masalahnya kemungkinan ada pada sistem atau akun GoPay, bukan pada kartu atau bank.

Yang lebih parah, customer service-nya seperti robot! Berkali-kali saya menjelaskan masalah ini, mereka hanya mengulang jawaban template: cek internet, update aplikasi, dan coba lagi. Bahkan CS sendiri mengakui ada kendala pada sistem, tetapi tidak memberikan solusi atau tindak lanjut yang jelas.

Buat apa ada customer service kalau cuma bisa copy-paste jawaban seperti mesin? Pelanggan butuh solusi nyata, bukan jawaban yang sama terus-menerus!

Sangat mengecewakan. 1 bintang!

EElonMu0

a month ago

Aman bnget

Simple make gopay

IWIlzamjahabbahbai wiw

a month ago

The easiest way to pay QR in Bali

Simple almost fully translated accept foreign passport easy topup ! Perfect

MMMalex

a month ago

Firman12

KRKIRMAN R

a month ago

bb

cepat mantap

Bbambang161

2 months ago

transaksi

menyenangkan

NSnicho saputra

2 months ago

Good

Wow

GGalou1977

2 months ago

No english

I miss an English UI

YYonz61

2 months ago

Failed payments

QRIS payment via card are getting failed and there is not even a proper error message to tell whats the issue is

AAmeenbutt12

2 months ago

Response from developer

Hi @Ameenbutt12, we apologize for the inconvenience. Please ensure you are using the latest version of the GoPay app and that the QR code is positioned correctly for scanning. If the issue persists, please report it via email to customerservice@gopay.co.id and include the code asr-26-248-0236-38164 in the email subject line. ^Melodi

change phone number in the app

I've been trying to change the phone number listed in the app for two weeks because my old number is inactive. Every time I try, I get the same message: "There's a technical error. We're working on it. Please try again after a few minutes." I submitted a request to technical support through the "Help" section, but after three days, nothing has changed and I haven't received any response from technical support. My mobile operator could sell my old phone number to someone else at any time, which could lead to other financial problems. Let me change my phone number in the app!

APArcady Parovozov

2 months ago

Response from developer

Hi Arcady Parovozov, we're sorry for the inconvenience. If you still have a problem, please report it to us via email to customerservice@gopay.co.id by attaching asr-26-246-0237-36349 code as the email subject. We are waiting for your detailed report. ^Mita

Sat set

Keren ini aplikasi

Yyuu_na_bi

3 months ago

Gopay

Good

TFThe kun fo

3 months ago

update nya ribet sekarang

Kenapa udah ga bisa ke GoPay merchant dari GoPay??????? Qris nya jadi ribet

TTungsten_7

3 months ago

Aplikasi down

Saya lagi ada urusan penting malah ngedown aplikasinya hadeuh gimana ini pak

Ssiapayaksu

3 months ago

Response from developer

Hai Kak, mohon maaf atas ketidaknyamanannya. Kami informasikan bahwa layanan telah kembali beroperasi secara normal setelah sebelumnya mengalami kendala. Silakan Kakak melakukan pengecekan secara berkala, jika ada pertanyaan lain bisa kunjungi menu Bantuan di aplikasi. Terima kasih. ^Mita