Gopuff Driver User Reviews

Customer Experience

Positive experience25.7% of reviews
Neutral8.9% of reviews
Negative experience65.4% of reviews

~ Based on 789 written reviews from the US App Store.

What users say

Is Gopuff Driver Safe?

Gopuff Driver appears mostly safe based on user ratings. AppsHunter Safety Score for Gopuff Driver is 82/100.

This assessment is based on 9,244 user ratings, with an App Store average of 4.1/5.

Safety Analysis

75.2% of ratings point to a safe experience
4.1% of ratings suggest some concerns
20.6% of ratings point to a risky experience

~ Based on 9,244 App Store ratings for Gopuff Driver.

Is Gopuff Driver Legit?

Gopuff Driver appears to be a legitimate app. AppsHunter Legitimacy Score for Gopuff Driver is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

F GO Puff

I had to retake the quiz. Why is the quiz this complicated to pass. It doesn’t even tell you what percentage I got wrong. To heck with it I’ll delete this (cr)app and download shoot or instacart.

This app sucks

Terrible Customer and Unfair Pay

Customer support does not help or answer questions at all and unfair pay against labor laws

Deactivated

One day I went to log on and it told me my account was deactivated and to reach out to support but without being able to log in I can’t reach out to support.

Great

nice job!

Orders

There’s not enough being ordered it’s slow!

So far I have lost money

You don’t get to know what tip you are getting until after completing an order, most people tip two dollars, if your lucky to get on a schedule that fine but the moment you accept an order your no longer getting that pay and that includes the drive back you have to do before getting more offers. The standard order I have received so far is around 15 min drive away, 15 min drive back for $2.50 and maybe a $2 tip. I have only done this a little but considering gas, drive time and wear and tear on the car. I have lost money
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Trash

Been waiter over 5-7 month for my application to be reviewed after I was already approved. Totally unprofessional

Support is useless

I cannot contact support thru the website because they are not available thru there anymore then it tells me to contact them thru the driver app but I can’t contact them there because my account has been deactivated

Gopuff app is not the greatest

Gopuff does not have good communication for drivers! There are no good, useful nor actual phone numbers to call for assistance! The app does not offer real nor good customer service! I feel like the people are getting paid to do nothing! There is no help!! The agents constantly say “they will send your info to somebody that will get in touch with you, yet it never happens! I have been trying to get help for two months now! Also, instant pay is not an option and this is not fair!! The app is not good!! I am sorry but I don’t like it and I feel there is no help, no hope with gopuff app! I really wish they would change it! Fix it!! It’s not fair!!
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App

App update has bugs and sends trip offers that never come to your phone.

This app is janky

They will have you out for 8 hours just to make $20

Payment

Deliveries don’t pay as much as I thought they would base pay for my last order was $2 an it had 2 stops for both stops I only made a total of $5

The best

The best

Nope

This app is BS. Every time I try to put my number or email in to start my profile it tells me something is wrong both my email and my phone number.
Not gonna keep trying. F it.

Late arrival

It seems all the time that I’m running late, but I’m using GPS. Costa Rica and other cities around here has Apartments and you have to go through security most Apartments. It’s like going through a maze… need more time or don’t penalize, please

Low pay

I have been on this app for a month now and I appreciate being accepted on the platform but I get sent to multiple locations for little pay. The trips come up and discloses tips will be added after delivery. I have completed trips that were 30 minutes plus and only received $2.50 to $2.75. Gas is outrageously high and there’s no way that those trips should pay that low. Please make some adjustments as I know and my other colleagues work to make sure deliveries get there accurately and in a timely manner. I work from the time you all open until the time you all close. I’m sure I’m not the only one. Thank you for reading my review and have a great day.
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$1.50-$3 base pay no tips seen

same as everyone else said. i tried to be positive about them but like everyone else said they have shady business practices. you cant see tips then drive 40 mins away to deliver only to make $1-5. thats not even gas money back. then they kept bugging my girl for weeks to work. Last night went did two orders because of small bonus which was nothing basically. didnt even give her the bonus for 2 trips got one trip missed bonus... then deactivated her account this morning for no reason given. after driving far to two ppl who didnt tip living in a nice house. crazy. samenppl saying dont order if you too broke to tip and they not tipping. app is trash get spark driver or uber driver. uber every weekend goving out $400 for 120 trips then goes down like $20-40 for 10 trips less and so on. i do 70 trips for $200+ on top my money made . EVERY SINGLE WEEKEND. Has $25 extra for shopping 4 orders now. go puff is trash please do. ot waste your time.
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Love this platform

When DoorDash wouldn’t take me Gopuff did and their platform rarely crashed 🖤

Not enough travel time

Doesn’t give enough travel time nyc

It’s not the best

If you aren’t able to get on the schedule. You might as well not even drive. You will not make any money. I’ve been on this app forever and I haven’t even made $100. The most you will make is $20 in a full 8 hour day.