disappointed
Considering the circumstances, we contacted goSTOPS and requested that our booking be cancelled or that we be offered some assistance. Unfortunately, the goSTOPS team refused to help and simply stated that we should have informed them five days before the check-in date to cancel the booking.
This was extremely distressing and disappointing. I understand that cancellation policies exist, but when there is an unexpected situation involving safety concerns and public transport disruptions, some level of understanding and support should be provided.
I will not be booking a stay with goSTOPS again. I am extremely disappointed that the management showed no concern for our safety or circumstances.
Response from developer
Hi Manish, Thank you for sharing your experience with us. We completely understand how unsettling the situation must have been, given the safety concerns and travel disruptions involved. Your feedback matters to us, and we're sorry your experience didn't reflect the care we aim to offer. We hope to have the chance to host you again under better circumstances. Warm regards, Team goSTOPS
First visit at goSTOPS
Response from developer
Hi Soni, Thank you so much for this heartwarming review! We're thrilled that your first goSTOPS experience left such a lasting impression, and that your family, especially the kids, had a memorable time with us. It means a lot to know our rooms, hygiene, food, and family-friendly activities stood out for you — and that the Trikut Parvat view added that extra magic! We can't wait to welcome you back on your next trip. Thank you for recommending us! Warm regards, Team goSTOPS
Awesome hostels
As an artist, so they have given me good dormitory rooms along with basic services. So very good. Also, I am a traveller so I travel across India. Go stop is the Saviour.
Response from developer
Hi Saurav Verma, Thank you for this wonderful review! We're so glad your stay was excellent, and that as a performing artist, you found comfortable dorms and the essentials you needed with us. Being a trusted companion for your travels across India means a lot to us. Looking forward to hosting you again soon! Warm regards, Team goSTOPS
Review
Response from developer
Hi Rimjhim, Thank you so much for this fantastic review! We're thrilled to hear your stay at goSTOPS Udaipur exceeded expectations, and that you enjoyed the events we organised. A special shoutout to Kesar and Shankar — we'll be sure to pass on your kind words to them. It's wonderful to know they played such a big part in making your stay memorable! Thank you for choosing goSTOPS, and we look forward to hosting you again soon! Warm regards, Team goSTOPS
Experience
Response from developer
Hi VJ, Thank you for your kind words! We're so glad goSTOPS turned out to be a great spot for you to hang out with both friends and family. Creating a space that works for every kind of traveller is exactly what we aim for, and it's wonderful to know it resonated with you. We hope to host you again soon! Warm regards, Team goSTOPS
Too may popups after unlocking
Also it would be great if app supports for door/locker unlock widgets.
Response from developer
Hi Sir/Ma'am, Thank you for sharing your feedback with us! We're glad the app worked well for you during your stay in Goa. We also appreciate you flagging the pop-up notifications and the suggestion for door/locker unlock widgets — this kind of feedback genuinely helps us make the app better for all our users, and we'll be sure to pass it on to our product team for consideration. Thanks again for taking the time to share your thoughts, and we hope you have another great stay with us soon! Warm regards, Team goSTOPS
Didn’t know i needed this till i used it
Response from developer
Hi Overload Maity, Thank you so much for this wonderful feedback! We're thrilled to hear the app has made such a strong impression and that everything at the property is just a click away for you. Making your stay smooth and hassle-free is exactly what we aim for, and it's great to know it's working just as intended. Thanks again for the kind words — we hope to make your next stay just as amazing! Warm regards, Team goSTOPS
Go & Stop
Response from developer
Hi Aafiya Rabbani, , Thank you so much for this lovely review! We're so glad you had a peaceful stay and enjoyed the friendly crowd and evening activities that help everyone connect. A special shoutout to Nitik and Arun — we'll be sure to pass on your kind words to them. It's wonderful to know their hosting made your stay even more special! Thanks again for the kind words, and we hope to see you again soon! Warm regards, Team goSTOPS
Appu
Nice and clean room . The staff and receptionist is very humble and down to earth. You can have a access of common room where you can enjoy terrace view and some indoor games .
Overall Outstanding experience
Response from developer
Hi Appu, Thank you so much for this wonderful review! We're delighted to hear you had the best hostel experience, with clean rooms and a warm, humble team to welcome you. It's great to know you enjoyed the common room, terrace views, and indoor games too — these little touches are meant to make your stay more than just a place to sleep! Thanks again for the kind words, and we hope to host you again soon! Warm regards, Team goSTOPS
Irritating Ads when unlocking the door
Disappointed
I booked my stay for 15–17 August when the price was much higher. Now, the exact same stay is showing at a much lower price — but there is no option to cancel, rebook, or even modify my reservation.
All I requested was a very simple change: allow me to shift my booking to another goSTOPS location because the weather at my original destination is not suitable for travel. That’s it — no refund, no extra demands, just a basic request any customer-first brand would handle easily.
Instead, goSTOPS chose to hide behind rigid policies and show zero flexibility or empathy. They clearly care more about keeping your money than keeping their customers happy.
This is by far the worst hotel chain I’ve ever dealt with.
I’m never booking with goSTOPS again, and I’ll make sure people know how they treat paying guests
Response from developer
Hi Akash, Thank you for sharing your detailed feedback with us. We sincerely regret the inconvenience caused, particularly given that your request was a simple location change necessitated by unfavourable weather conditions at your original destination. We understand your disappointment, and we acknowledge that this situation warranted a more flexible and empathetic approach from our end. Thank you for bringing this to our attention — feedback such as this helps us continue improving the support we offer to our guests. Warm regards, Team goSTOPS
Unhelpful customer support
Response from developer
Hi UtkarshPramodGupta Thank you for sharing this with us. We're sorry for the frustration caused — both with the app not supporting direct extensions, and with the experience you had while trying to get the booking date corrected. We understand how important it is to feel heard and supported in these situations, and we regret that this wasn't reflected in the interaction you had with our team. We appreciate you bringing this to our attention, as it helps us identify gaps in both our app functionality and support experience. Warm regards, Team goSTOPS
App degraded on iOS. Using the latest version 286
Useless app & Hospitality Experience!
Jub network issue hato booster lagao ya phir cash payment loo. Bhooka maardia or staff itna rude kuch sunta nahi. You guys should change your policies related to work order otherwise guest should avoid or bycout goSTOPS property.
Worst hostel in my 10years of travelling
Worst experience
Staff was so rude and was not at all supporting.
App not working
Worst checking process
Response from developer
Hi Anu, Thank you for sharing this feedback, and we're sorry for the experience you had. The delayed check-in, lack of a systematic process, the pool not being cleaned, and the attitude of our receptionist are all concerns we take seriously — this isn't the standard of service we want to offer. We understand your disappointment, and we'll ensure this is flagged internally for review, particularly around check-in processes and staff conduct. Thank you for taking the time to share this with us — it helps us improve. Warm regards, Team goSTOPS
