Dangerous to use and useless UI
We were six girls riding the bikes ar night, the bikes stopped in the middle of the road at midnight and put is in dangerous situation. We had to drag them on our own to the nearest station which too was so hard to find and just 500 meters before reaching the station and we also call their services at that moment and they say the station is right. next day they call us and say your refund will not be processed. The customer service is giving grave excuses about having wach and every bikes close up pictures. We gave them the address showed them the logo of their station on the spot and they claim its not their station. Unbelievable that this how they deal worh customers. The customer care was rude and kept on avoiding our concerns and kept saying that we cant help or well raise issue, but why are we being harassed for suffering already at their cost? Why is it that we as customers have to pay for the mismanaged services, bad customer care and peace of our minds and safety is compromised. Fortunately we were in a safe region but if someone ends up on a shady spot or scary situation t he bike will just stop and you cant even abandon it forget finding a safe place.
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SCAM. Yulu is a scam
Yulu is buggy. It will end the ride automatically in some random place in the journey. They will charge you penalty for that and will never refund. They have the worst customer support, they will not provide any resolution, they will respond back after 15 minutes for every message in a live chat. Agents will change in the course of your conversation and each person will ask you the same questions and will not respond back.
Yulu is such a scam.
Yulu is SCAM. Don't go for it.
I really appreciate the initiative but their app and support are not worth it
Yulu is such a scam.
Yulu is SCAM. Don't go for it.
I really appreciate the initiative but their app and support are not worth it
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Worst EV bike
I rented Yulu 2 days back and after 2 days I changed the battery and within 2 mins its got discharged and I have to take bike by walking to the battery exchange stop. On 3rd day morning when I tried to start the yulu bike it suddenly stop working and shows in app issues found. Then I paid 100 for auto to reach yulu store manpada thane. I reached around 1.50 and there was no one. One mechanical says its lunch time 2-3pm but I reached 1.50pm. There should be someone who should stays at workshop. How all staff goes for lunch together. This is totally unprofessional. My time wasted and I rented yulu for delivery purpose but yulu service is worst. Within 3 days I have to changed the bike and they might be charging for swapping.
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Unfair Penalty Charged While Passing Through Red Zone
I am writing to express my disappointment regarding a recent incident involving an unfair penalty that was charged to me while I was using a Yulu bike.
I was returning from the market with approximately 6kgs of vegetables, using the same route I took earlier without any issues. My phone remained in my pocket during the ride, and at no point did I receive any notification, IVR call, or alert indicating that I was entering or passing through a red zone.
To my surprise, the Yulu bike suddenly came to a halt mid-route. When I took my phone out to check, I discovered that I had unknowingly entered a red zone. I must emphasize that I did not park the vehicle in the red zone – I was merely passing along its edge, completely unaware of its boundaries due to the lack of any timely warning or notification.
While I understand the importance of abiding by local traffic regulations and red zone restrictions, it is also imperative for your service to ensure that users are properly notified in real time. Expecting users to constantly monitor their phones while riding is neither practical nor legally permissible.
This experience left me stranded in the middle of the road under the scorching sun, and it was both physically exhausting and mentally frustrating. I felt penalized for something I was genuinely unaware of and had no control over.
I urge Yulu to investigate this matter seriously, as I believe this incident reflects an unfair business practice towards customers.
I was returning from the market with approximately 6kgs of vegetables, using the same route I took earlier without any issues. My phone remained in my pocket during the ride, and at no point did I receive any notification, IVR call, or alert indicating that I was entering or passing through a red zone.
To my surprise, the Yulu bike suddenly came to a halt mid-route. When I took my phone out to check, I discovered that I had unknowingly entered a red zone. I must emphasize that I did not park the vehicle in the red zone – I was merely passing along its edge, completely unaware of its boundaries due to the lack of any timely warning or notification.
While I understand the importance of abiding by local traffic regulations and red zone restrictions, it is also imperative for your service to ensure that users are properly notified in real time. Expecting users to constantly monitor their phones while riding is neither practical nor legally permissible.
This experience left me stranded in the middle of the road under the scorching sun, and it was both physically exhausting and mentally frustrating. I felt penalized for something I was genuinely unaware of and had no control over.
I urge Yulu to investigate this matter seriously, as I believe this incident reflects an unfair business practice towards customers.
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Wrong Charges with no violation of rules
This is my kind request to all the user who want to use this app and ride a bike that please don’t install it, as i installed this app they take ₹500 as initial amount for usage and after paying and using this i did stopped the bike in yulu point and they have raised a penalty of ₹200 for no reason!!
I did parked on the yulu point and i did not violated any rules as they specified but also they are cheating people telling GLOBAL PENALTY and charging ₹200 for that. thats not fare!!
I wont use this bike and app and please read this before you ride the bike and install the app
Yulu, stop cheating people!
I did parked on the yulu point and i did not violated any rules as they specified but also they are cheating people telling GLOBAL PENALTY and charging ₹200 for that. thats not fare!!
I wont use this bike and app and please read this before you ride the bike and install the app
Yulu, stop cheating people!
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