SCAM. Yulu is a scam
Yulu is buggy. It will end the ride automatically in some random place in the journey. They will charge you penalty for that and will never refund. They have the worst customer support, they will not provide any resolution, they will respond back after 15 minutes for every message in a live chat. Agents will change in the course of your conversation and each person will ask you the same questions and will not respond back.
Yulu is such a scam.
Yulu is SCAM. Don't go for it.
I really appreciate the initiative but their app and support are not worth it
Yulu is such a scam.
Yulu is SCAM. Don't go for it.
I really appreciate the initiative but their app and support are not worth it
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Worst EV bike
I rented Yulu 2 days back and after 2 days I changed the battery and within 2 mins its got discharged and I have to take bike by walking to the battery exchange stop. On 3rd day morning when I tried to start the yulu bike it suddenly stop working and shows in app issues found. Then I paid 100 for auto to reach yulu store manpada thane. I reached around 1.50 and there was no one. One mechanical says its lunch time 2-3pm but I reached 1.50pm. There should be someone who should stays at workshop. How all staff goes for lunch together. This is totally unprofessional. My time wasted and I rented yulu for delivery purpose but yulu service is worst. Within 3 days I have to changed the bike and they might be charging for swapping.
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Unfair Penalty Charged While Passing Through Red Zone
I am writing to express my disappointment regarding a recent incident involving an unfair penalty that was charged to me while I was using a Yulu bike.
I was returning from the market with approximately 6kgs of vegetables, using the same route I took earlier without any issues. My phone remained in my pocket during the ride, and at no point did I receive any notification, IVR call, or alert indicating that I was entering or passing through a red zone.
To my surprise, the Yulu bike suddenly came to a halt mid-route. When I took my phone out to check, I discovered that I had unknowingly entered a red zone. I must emphasize that I did not park the vehicle in the red zone – I was merely passing along its edge, completely unaware of its boundaries due to the lack of any timely warning or notification.
While I understand the importance of abiding by local traffic regulations and red zone restrictions, it is also imperative for your service to ensure that users are properly notified in real time. Expecting users to constantly monitor their phones while riding is neither practical nor legally permissible.
This experience left me stranded in the middle of the road under the scorching sun, and it was both physically exhausting and mentally frustrating. I felt penalized for something I was genuinely unaware of and had no control over.
I urge Yulu to investigate this matter seriously, as I believe this incident reflects an unfair business practice towards customers.
I was returning from the market with approximately 6kgs of vegetables, using the same route I took earlier without any issues. My phone remained in my pocket during the ride, and at no point did I receive any notification, IVR call, or alert indicating that I was entering or passing through a red zone.
To my surprise, the Yulu bike suddenly came to a halt mid-route. When I took my phone out to check, I discovered that I had unknowingly entered a red zone. I must emphasize that I did not park the vehicle in the red zone – I was merely passing along its edge, completely unaware of its boundaries due to the lack of any timely warning or notification.
While I understand the importance of abiding by local traffic regulations and red zone restrictions, it is also imperative for your service to ensure that users are properly notified in real time. Expecting users to constantly monitor their phones while riding is neither practical nor legally permissible.
This experience left me stranded in the middle of the road under the scorching sun, and it was both physically exhausting and mentally frustrating. I felt penalized for something I was genuinely unaware of and had no control over.
I urge Yulu to investigate this matter seriously, as I believe this incident reflects an unfair business practice towards customers.
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Wrong Charges with no violation of rules
This is my kind request to all the user who want to use this app and ride a bike that please don’t install it, as i installed this app they take ₹500 as initial amount for usage and after paying and using this i did stopped the bike in yulu point and they have raised a penalty of ₹200 for no reason!!
I did parked on the yulu point and i did not violated any rules as they specified but also they are cheating people telling GLOBAL PENALTY and charging ₹200 for that. thats not fare!!
I wont use this bike and app and please read this before you ride the bike and install the app
Yulu, stop cheating people!
I did parked on the yulu point and i did not violated any rules as they specified but also they are cheating people telling GLOBAL PENALTY and charging ₹200 for that. thats not fare!!
I wont use this bike and app and please read this before you ride the bike and install the app
Yulu, stop cheating people!
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The worst app
Used yulubike today and have also used it in past a lot of times but what happened today it wasn’t acceptable at all
So firstly yulu take 500 as security deposit and extra 50rs and we only drived it for like 1km and already our balance got into negative and the yulu stopped in middle of the road
Now the ride was neither getting end nor it was accepting any more payment and was asking for identification proof at that time and even that got failed. So basically we are in the middle of the road and yulu app has nothing to offer
NEVER EVER USE YULU BIKES
So firstly yulu take 500 as security deposit and extra 50rs and we only drived it for like 1km and already our balance got into negative and the yulu stopped in middle of the road
Now the ride was neither getting end nor it was accepting any more payment and was asking for identification proof at that time and even that got failed. So basically we are in the middle of the road and yulu app has nothing to offer
NEVER EVER USE YULU BIKES
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Struggle to find yulu zones preemptively
The app allows one to find yulu zones and availability around one’s current GPS location, but if I want to preemptively check the yulu zones (just even their location if not availability of bikes) for a location that I’m heading to (not around my current GPS location) is impossible!!! If I try moving the map to check, it forcibly snaps back to my current location..
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Pathetic customer support
My phone got off I Parked the yulu where I saw other yulus standing and I went back and charged my phone and ended the ride but they charged me penalty saying that I didn't not park it in yulu zone, well for that track your vehicle not my phone for location. I tried talking to the support but they have hired such incompetent staff who has no communication skill. I informed them my phone was off but that genius was still asking me for picture and it seemed like I was breaking my head against a wall. I liked using yulu but I guess one bad experience ruins it all. its not usable in emergency where your phone is switched off until unless you are willing to pay random penalties. They call random spots parking zones which can either be recognized through app or other parked yulus.
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Absolutely no customer support and doesn’t care for customer
Used to be a regular user of the app until a few days back where I took one of the bikes and paused it for a few minutes at near a store, when I came back found out that the bike ended the ride automatically. Had to pay the penalty just to take a bike back to the Yulu zone where I took it from. Contacted support to get back the penalty which was wrongly charged they never did. In app chat support was the worst and for email I never when got back a response. Never using the app again.
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Yulu Zones are always empty. No bikes available.
Past two weeks all the Yulu zones in and around my area is empty( 0 vehicles available). Even the neighbouring area all zones are empty. They have not replaced low battery vehicles. My Yulu money is stuck in the app and that money is completely useless without any vehicles available.
Next time onwards will not add money to the account. Been using Rapido, Uber for past two weeks.
And there is no Helpdesk to report it, chat support has FAQ’s which are useless, and ends chat on its own if I try to report this issue.
Really irritated now !
Next time onwards will not add money to the account. Been using Rapido, Uber for past two weeks.
And there is no Helpdesk to report it, chat support has FAQ’s which are useless, and ends chat on its own if I try to report this issue.
Really irritated now !
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Did not refund my security deposit, the bikes are also not in good condition
I ended my subscription and requested a refund for my security deposit but I have not received it yet and the customer support keeps asking me to share the bank passbook entries which I had shared some time back. I had a horrible experience coordinating with the service team to get my refund back. I also did not feel safe while riding their bikes, the brakes were loose and the horn was not working. I won’t recommend Yulu service to anyone.
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Bad app and poor Bluetooth
When I want to end ride it does not end in yulu zone but it ends when yulu bikes are near buy
No refund of security deposit
I’m going to file a complaint against them in the consumer court. They ask to pay refundable security deposit in order to get access to the app. But when you are done using their service and want your security deposit back they have no such option in the app. After using the get help chat service they have provided in the app, speaking of which you are not able to manually type your concern but to choose only among few queries. Once I tried to ask for a refund, they are just saying to tap on the get refund button in the Yulu Money tab which they either forgot to add that button in the app or it’s gone missing. Terrible service by them, they are just looting your security deposits
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Response from developer
Hi, we request you to please reach out to us via chat with us option and our team will help you to request for the refund.
Worst Support help
Today my biked stopped in the middle of nowhere in the morning while going to office whereas when i started the bike it showed 25-35 kms range although stopped within 3-4 kms only. I dragged my yulu to the yulu zone in-order to get a new bike and stop my previous ride. But the app which was working perfectly fine a few mins before became unresponsive in loading my ride but mind you the other functions were okay, so it was not a problem with my net. Then i left the yulu at the zone, after a lot of time the app started working and overcharged me for the yulu bike which was faulty from the very starting. Then i connected to an yulu support executive mubarak who mocked the incident by asking me to tell me the exact time when it turned off. How in the middle of a bangalore road i would calculate the time. More of such stupid questions were asked and i was denied talking to any other executive. Worst experience ever bcz the bikes are old and faulty and yulu doesn’t have a proper support for the same.
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Bad server maintenance
While ending your trip, application saying server issue and you cannot end your ride. Hence they’ll keep charging you. I faced this pathetic experience 2 times already out of 6 rides. Last night I took a ride less than 20 mins, though bike was turned off, due to server issue the ride was not ended. I contacted the customer support immediately and they admitted the technical issue. By morning they changed me for 189 mins. Even customer support executives are saying that they can’t do anything now. Poor customer support, poor server maintenance. A real time application should have a better server. Very disappointing application for such an innovative idea.
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App was not working
It was a very bad experience that I had. I rented the bike paid even and the bike was not unlocked. My app was showing that the bike was unlocked but it was not. I tried taking help from the support and they told they will lock the bike and I should swipe with another bike which I did but still it is the same. The other bike was also showing unlocked in the app but the bike was not unlocked for me to take the ride.. I waited for an hour and so still it was not working. I have to leave the bike there and come.. I paid and couldn’t use the bike even.. and the customer support was also not prompt to help.. if someone is in hurry and this happens it is really frustrating. On top it is not refundable even which is even more frustrating.
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Need to train their ground staff better
Online customer support is excellent. That is literally the only plus point. I have 4 yulu zones within a km of my house and they are always empty. Despite that I stuck with yulu and would walk long distances to find a bike but I had a terrible experience with one of the ground staff who did not let me take an available bike claiming it belongs to him. Then he said it is faulty. It is rather strange that the staff themselves are treating customers this way. Anyway, it seems like yulu doesn’t care much for public transport because it is mostly used by delivery partners
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Yulu money expired!
I tried adding some money to my yulu account because they want you to have a minimum balance in your account. Now they have some ‘yulu money’ scheme which gives you an extra few bucks, this offer directly gets loaded when you normally try to add money to your account.
But beware this money has an expiration date! I mean why do you have this scheme where the money just disappears if not used within the stipulated time. You could have just deducted the ‘extra cash’ that you give in topup.
So when i tried to load money to my wallet i added around Rs 180 and got 200 yulu money. And I didn’t use yulu for about a month I suppose. When i logged in after a month, there was literally 0 yulu money in my account. I put up a complaint and they told it is how it is.
If you dont use the money you load into yulu account, it gets expired! Lol.
But beware this money has an expiration date! I mean why do you have this scheme where the money just disappears if not used within the stipulated time. You could have just deducted the ‘extra cash’ that you give in topup.
So when i tried to load money to my wallet i added around Rs 180 and got 200 yulu money. And I didn’t use yulu for about a month I suppose. When i logged in after a month, there was literally 0 yulu money in my account. I put up a complaint and they told it is how it is.
If you dont use the money you load into yulu account, it gets expired! Lol.
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Response from developer
Hi! The plan referred by you above is the saver pack. The wallet balance and saver packs are different. Please reach out to us via chat support for more information on this.
Such a fraud
I couldn’t rate it lesser than 1 star if it was possible I would’ve. Well I usually don’t review like this but this app had made me very furious coz it is such a fraud they’re just making business out of it nothing else they even cost you more than a petrol vehicle like first they take 199 rupees as security deposit which is ok but then they charge you 280 rupees for just a 15km ride and then they refuse to give the refundable money back by saying “sorry sir we can’t refund you” tell me will you find this fair even when you’re a student and you know the value of every single penny so I’m never using this again and I’ll make sure no one who’s known to me ever does and I’ll suggest all of you who’s reading this that don’t use yulu ever
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Response from developer
Hi Harsh! We charge basis the minutes also the same is mentioned in the application. However we request you to please share us your registered details at support@yulu.bike to further review this.
Very user-unfriendly app
When I was standing at that station, I put some money in my account but my transaction was not visible on the app. I stood there for half an hour and still couldn’t see the payment that I had made. The money was debited from my bank already. I messaged the customer service and they said they forwarded my problem to higher authorities. After 5-6 hours, my Yulu account reflected my transaction and then I asked for a refund because now that money was not useful for me. They told me that the money is non-refundable but since I had raised my issue immediately they made a one time exception to refund my money. I will not be using the app or the vehicle ever again because the app is slow and very user-unfriendly.
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Response from developer
Hi, sorry for the inconvenience caused. Can you please share the details of the issue at support@yulu.bike so that we can check and assist you better. Thanks!
Very poor, software and customer care.
I have been charged incorrectly at many occasions. The best one was them charging me over 1600 as waiting charges. The scenario is simple, i ended the ride inside yulu zone, got a notification from yulu that the ride has ended and the bike headlights went off. So there was no possibility of ride not getting ended (Not atleast that i would have known).
The customer service seems like a 1st generation chat bot, giving only standard unhelpful, un-meaningful and un-emphathetic responses.
I am genuinely disappointed with their services and hence wanted to share this feedback. I do not entirely blame the customer care employees as their hands are tied with poor policies and antique app technology.
I am determined to not use this app ever again and strongly suggest yulu prospects to find an alternative like bounce electric as their services are seamless.
The customer service seems like a 1st generation chat bot, giving only standard unhelpful, un-meaningful and un-emphathetic responses.
I am genuinely disappointed with their services and hence wanted to share this feedback. I do not entirely blame the customer care employees as their hands are tied with poor policies and antique app technology.
I am determined to not use this app ever again and strongly suggest yulu prospects to find an alternative like bounce electric as their services are seamless.
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