Very Disappointing Service – Freedo
Very Disappointing Service – Freedo
I booked a bike from Freedo and made the payment in advance. However, at the last moment, I received a call from the Noida Freedo showroom informing me that the bike was not available. They cancelled my booking without providing any substitute bike or a proper alternative.
What is even more disappointing is that I have still not received my refund.
This was a very frustrating and unprofessional experience. If a bike is not available, customers should be informed before taking the booking and payment, not at the last moment.
Very poor service and customer experience. I would not recommend Freedo to anyone. Think twice before booking a bike from Freedo.
I booked a bike from Freedo and made the payment in advance. However, at the last moment, I received a call from the Noida Freedo showroom informing me that the bike was not available. They cancelled my booking without providing any substitute bike or a proper alternative.
What is even more disappointing is that I have still not received my refund.
This was a very frustrating and unprofessional experience. If a bike is not available, customers should be informed before taking the booking and payment, not at the last moment.
Very poor service and customer experience. I would not recommend Freedo to anyone. Think twice before booking a bike from Freedo.
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Dismal Service & Unreliable Vehicles – Avoid Freedo Rentals!
I rented a bike from Freedo Rentals for a month, and since it worked fine initially, we decided to extend the rental for another month. Just four days into the extension, the bike completely stopped starting. That was the beginning of an incredibly frustrating experience.
After calling customer care 7–8 times in a single day, I was told the local Greater Noida branch would reach out. Nothing happened for two days until I finally managed to get the phone number for their customer care head, who directed me to another team member. Even then, it took a full week of constant follow-ups just to get a mechanic to inspect the bike.
When the mechanic arrived, he confirmed the battery was dead. He managed a temporary workaround to start it, but when we asked him to take the bike back for a replacement, he put us on the phone with his manager, who promised a new battery the next day. Unfortunately, they replaced it with another faulty battery that died after just one day of use.
For the next two weeks, we repeatedly called Freedo manager Komal Yadav, who kept giving false promises that the bike would be replaced. Exasperated by the endless delay and zero support, we decided to cancel and return the bike. Despite using it for only 5 to 7 days out of the whole month, no refund was provided. To make matters worse, their own mechanic admitted to us that management routinely ignores widespread customer complaints.
Freedo Rentals offers zero customer support and completely careless management. Save yourself the headache and stick to local rental services instead.
After calling customer care 7–8 times in a single day, I was told the local Greater Noida branch would reach out. Nothing happened for two days until I finally managed to get the phone number for their customer care head, who directed me to another team member. Even then, it took a full week of constant follow-ups just to get a mechanic to inspect the bike.
When the mechanic arrived, he confirmed the battery was dead. He managed a temporary workaround to start it, but when we asked him to take the bike back for a replacement, he put us on the phone with his manager, who promised a new battery the next day. Unfortunately, they replaced it with another faulty battery that died after just one day of use.
For the next two weeks, we repeatedly called Freedo manager Komal Yadav, who kept giving false promises that the bike would be replaced. Exasperated by the endless delay and zero support, we decided to cancel and return the bike. Despite using it for only 5 to 7 days out of the whole month, no refund was provided. To make matters worse, their own mechanic admitted to us that management routinely ignores widespread customer complaints.
Freedo Rentals offers zero customer support and completely careless management. Save yourself the headache and stick to local rental services instead.
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Response from developer
We are truly sorry to hear about your experience and the impression it left. This is certainly not the experience we want our customers to have. Your feedback is very important to us and we are committed to looking into this matter thoroughly. Please share your booking details at contact@freedo.rentals or reach out to us at 9599819940 so we can investigate the issue and take corrective action.
Fraudsters
I booked a scooter with Freedo Rentals in Noida, expecting a straightforward rental experience. Unfortunately, the entire experience was extremely unprofessional and frustrating.
First, they did not deliver the scooter to my location. When I contacted them, I was told to pick it up from their hub, which was quite far away. I had to book a cab to reach the hub, and I was already on my way and about five minutes away when they suddenly called me and said that the scooter I had booked was no longer available. They asked me to choose another one.
I refused because I had already made a booking for a specific vehicle and had travelled all the way to their hub based on that booking. However, they refused to provide the booked scooter, leaving me with no choice but to consider another vehicle from their hub. When I reached there, the condition and cleanliness of the available scooters were so poor that I genuinely did not feel comfortable taking any of them.
The helmet situation was even more shocking. Their first-ride booking supposedly included a complimentary helmet, but when I asked for it, I was simply told, "Sir, we don't have any helmet available. Please try to bring your own." There wasn't even a helmet shop nearby. At that point, I was left extremely stressed and anxious, wondering how I was supposed to manage something that was supposed to be provided as part of my booking.
Ultimately, I had no option but to cancel the booking.
What made the experience even more concerning was that I was not the only customer facing these issues. While I was at the Noida hub, two other customers were also complaining about similar problems.
This was one of the most unprofessional rental experiences I've had. If you are planning to rent a scooter from Freedo Rentals, especially from the Noida hub, I would strongly recommend being very careful and confirming the vehicle, delivery, and helmet availability beforehand.
First, they did not deliver the scooter to my location. When I contacted them, I was told to pick it up from their hub, which was quite far away. I had to book a cab to reach the hub, and I was already on my way and about five minutes away when they suddenly called me and said that the scooter I had booked was no longer available. They asked me to choose another one.
I refused because I had already made a booking for a specific vehicle and had travelled all the way to their hub based on that booking. However, they refused to provide the booked scooter, leaving me with no choice but to consider another vehicle from their hub. When I reached there, the condition and cleanliness of the available scooters were so poor that I genuinely did not feel comfortable taking any of them.
The helmet situation was even more shocking. Their first-ride booking supposedly included a complimentary helmet, but when I asked for it, I was simply told, "Sir, we don't have any helmet available. Please try to bring your own." There wasn't even a helmet shop nearby. At that point, I was left extremely stressed and anxious, wondering how I was supposed to manage something that was supposed to be provided as part of my booking.
Ultimately, I had no option but to cancel the booking.
What made the experience even more concerning was that I was not the only customer facing these issues. While I was at the Noida hub, two other customers were also complaining about similar problems.
This was one of the most unprofessional rental experiences I've had. If you are planning to rent a scooter from Freedo Rentals, especially from the Noida hub, I would strongly recommend being very careful and confirming the vehicle, delivery, and helmet availability beforehand.
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Response from developer
We are truly sorry to hear about your experience and the impression it left. This is certainly not the experience we want our customers to have. Your feedback is very important to us and we are committed to looking into this matter thoroughly. Please share your booking details at contact@freedo.rentals or reach out to us at 9599819940 so we can investigate the issue and take corrective action.
Extremely disappointing rental experience — 0.5/5
I rented this scooty for 15 days, and honestly, the price was ridiculously high for the condition of the vehicle I received.
The brakes did not work properly, to the point where I had to stop manually using my feet, which is extremely unsafe. The scooty would also switch off automatically whenever the accelerator wasn’t being used. The indicators didn’t work, the mirrors were loose, and the back dicky wouldn’t lock.
There were also no proper options to choose from when selecting a vehicle. What was shown in the photos and what I actually received were completely different. The vehicle looked nothing like the pictures advertised.
For the amount charged, I expected at least a basic level of safety and maintenance. Instead, I had to deal with multiple mechanical issues throughout the rental period.
Would absolutely not recommend. 0.5/5 — only because I can’t give 0.
The brakes did not work properly, to the point where I had to stop manually using my feet, which is extremely unsafe. The scooty would also switch off automatically whenever the accelerator wasn’t being used. The indicators didn’t work, the mirrors were loose, and the back dicky wouldn’t lock.
There were also no proper options to choose from when selecting a vehicle. What was shown in the photos and what I actually received were completely different. The vehicle looked nothing like the pictures advertised.
For the amount charged, I expected at least a basic level of safety and maintenance. Instead, I had to deal with multiple mechanical issues throughout the rental period.
Would absolutely not recommend. 0.5/5 — only because I can’t give 0.
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Response from developer
We sincerely apologize for the inconvenience caused due to the condition of the vehicle you received. This is not the standard we aim to maintain, and we deeply regret it. Please share your booking number with us at 9599819940 or email us at contact@freedo.rentals so we can check this further and ensure a better experience for you moving forward.
Worst app for rental bikes and scooters
Hello everyone, I recently visited Bengalore and I booked a scooty of 125 cc. When I visited to pick the scooter at Marathahalli branch . They were not having any scooter stock available when I asked to show them bike as a replacement all the bikes were damaged and not in good condition. They were not having even the helmets to riders to provide. It was clearly mentioned that one helmet is complementary from there end but not even a single helmet they have in stock. If you try to cancel the booking after that you will only receive 80% amount back and 20% non refundable. Only booking charges cost me around 150 rupees. Simply without any use of benefits. Never ever go with freedo best one can be suggested is Royal brothers
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Response from developer
We are truly sorry to hear about your experience and the impression it left. This is certainly not the experience we want our customers to have. Your feedback is very important to us and we are committed to looking into this matter thoroughly. Please share your booking details at contact@freedo.rentals or reach out to us at 9599819940 so we can investigate the issue and take corrective action.
