Smooth, simple and hassle-free bike rentals
Service? My foot
Renters are often forced to compromise on quality when booking on short notice, but reliability should never be compromised. Given this experience—and similar recurring issues I have encountered across rental platforms like Zoomcar—I strongly advise exploring alternative arrangements, such as borrowing from an acquaintance, rather than relying on this service. While the company will likely provide a standard, courteous customer service response here, prospective customers should be cautious before trusting them for time-sensitive travel.
Response from developer
We sincerely apologize for the inconvenience caused due to the condition of the vehicle you received. This is not the standard we aim to maintain, and we deeply regret the disruption it may have caused to your plans. Please share your booking number with us at 9599819940 or email us at contact@freedo.rentals so we can check this further and ensure a better experience for you moving forward.
Bad experience
The nearest pickup centre was around 10 km away from my place. Since it was evening, there was heavy traffic, and I reached the centre at around 7:50 PM.
When I got there, they told me that I could not take the bike because their office hours ended at 7:00 PM. I was shocked because nowhere on the app was there any clear warning stating that if I arrived after 7:00 PM, they would refuse to hand over the bike. In fact, the app was still showing the booking as an “upcoming ride.”
I had travelled 10 km through evening traffic just to reach the centre, only to be told that I couldn’t take the bike. The staff member then cancelled the booking himself and processed the refund.
But what made the experience even worse was that they deducted 20% of the amount from my refund. I honestly don’t understand what that deduction was for, especially when I never even received the bike.
This was an extremely disappointing experience. If there is such a strict pickup deadline, it should be clearly mentioned before booking and prominently displayed in the app. Customers should not be expected to know the office timings when the app itself gives no proper warning.
After this experience, I do not plan to use this app again, and I would not recommend it to others either.
Response from developer
We are truly sorry to hear about your experience and the impression it left. This is certainly not the experience we want our customers to have. Your feedback is very important to us and we are committed to looking into this matter thoroughly. Please share your booking details at contact@freedo.rentals or reach out to us at 9599819940 so we can investigate the issue and take corrective action.
Very Disappointing Service – Freedo
I booked a bike from Freedo and made the payment in advance. However, at the last moment, I received a call from the Noida Freedo showroom informing me that the bike was not available. They cancelled my booking without providing any substitute bike or a proper alternative.
What is even more disappointing is that I have still not received my refund.
This was a very frustrating and unprofessional experience. If a bike is not available, customers should be informed before taking the booking and payment, not at the last moment.
Very poor service and customer experience. I would not recommend Freedo to anyone. Think twice before booking a bike from Freedo.
Response from developer
We are truly sorry to hear about your experience and the impression it left. This is certainly not the experience we want our customers to have. Your feedback is very important to us and we are committed to looking into this matter thoroughly. Please share your booking details at contact@freedo.rentals or reach out to us at 9599819940 so we can investigate the issue and take corrective action.
Dismal Service & Unreliable Vehicles – Avoid Freedo Rentals!
After calling customer care 7–8 times in a single day, I was told the local Greater Noida branch would reach out. Nothing happened for two days until I finally managed to get the phone number for their customer care head, who directed me to another team member. Even then, it took a full week of constant follow-ups just to get a mechanic to inspect the bike.
When the mechanic arrived, he confirmed the battery was dead. He managed a temporary workaround to start it, but when we asked him to take the bike back for a replacement, he put us on the phone with his manager, who promised a new battery the next day. Unfortunately, they replaced it with another faulty battery that died after just one day of use.
For the next two weeks, we repeatedly called Freedo manager Komal Yadav, who kept giving false promises that the bike would be replaced. Exasperated by the endless delay and zero support, we decided to cancel and return the bike. Despite using it for only 5 to 7 days out of the whole month, no refund was provided. To make matters worse, their own mechanic admitted to us that management routinely ignores widespread customer complaints.
Freedo Rentals offers zero customer support and completely careless management. Save yourself the headache and stick to local rental services instead.
Response from developer
We are truly sorry to hear about your experience and the impression it left. This is certainly not the experience we want our customers to have. Your feedback is very important to us and we are committed to looking into this matter thoroughly. Please share your booking details at contact@freedo.rentals or reach out to us at 9599819940 so we can investigate the issue and take corrective action.
