Horrible chat and help support
Response from developer
Thank you for bringing this matter to our attention. We regret the frustration described by our customer, and we take concerns about delivery and support seriously. GoTickets works exclusively with trusted professional resellers, and our 100% Buyer Guarantee covers the full purchase price. It assures that tickets arrive in time for the event, are valid for entry, and have seats as specified or better. Our support team is available daily from 9:00am to 11:00pm CST to assist further. Regards, GoTickets
Tickets
Impossible to resolve lost transfer ticket email
not find it. Impossible to contact anything but a chat bot that told me I was stupid. I’m super impressed they have a 4.7 rating but I don’t believe it. I’ll scalp tickets in front of stadium before using GoneTickets. Never had an issue remotely similar with ANY other ticket app. Whomever chooses to use GoneTickets is doesn’t care about attendees user experience
Response from developer
Thank you for bringing this matter to our attention. We regret the frustration this caused, particularly the difficulty locating tickets and the experience with our chat assistant, which should always be respectful. Our customer's feedback has been noted. Under the GoTickets 100% Buyer Guarantee, tickets are delivered in time for the event, are valid for entry, and match the seats ordered or are better. If any of these assurances are not met, we provide a full refund or store credit equal to the purchase price. If delivery is affected, we will communicate promptly to find a solution. We recommend that our customer search all inboxes, including spam and trash folders, for the confirmation sent to the email address on file. Our support team can also verify the order and resend the tickets promptly. If our customer has additional questions or concerns, we encourage them to contact our support team, available daily from 9:00am to 11:00pm CST. Regards, GoTickets
DO NOT PURCHASE
We planned our entire trip around the guarantee of preseason NFL tickets we purchased from them. We booked an airbandb, drove six hours and then 3 hours before kickoff we were told the seller never had the tickets. They refunded us our ticket price (I’ll update if we ever see it) but we’re still out the time, gas and accommodations we booked specifically to see the game. And they’d like to “compensate” us with a $50 gotickets gift card.
Honestly, you’re better off just trying to find a scalper outside the event rather than purchase from these digital scalpers and scammers. Save your money, head ache and heart ache. Learn from my mistake!
Response from developer
Thank you for the opportunity to address this matter. We sincerely regret the disappointing experience our customer encountered and understand the significant inconvenience caused by the unfulfilled order. At GoTickets, we collaborate exclusively with trusted professional resellers and stand firmly behind our 100% Buyer Guarantee. This guarantee ensures customers receive tickets in time for the event and that they will be valid for entry. In the rare instance these assurances are not met, we provide either a full refund or store credit equivalent to the purchase price, which is precisely what occurred here. While our marketplace operates with thousands of successful transactions daily, we acknowledge that this situation fell short of our standards. The refund was processed in accordance with our guarantee, and we offered additional compensation as a gesture of goodwill for the inconvenience. If our customer wishes to discuss this further, our support team remains available daily from 9:00am to 11:00pm CST. Regards, GoTickets
Scam
Response from developer
Thank you for bringing this matter to our attention. We regret the frustration this experience caused and appreciate the opportunity to respond. GoTickets is a resale marketplace connecting buyers with independent ticket sellers. Prices are set by these sellers and fluctuate based on market demand, which means tickets may be listed above or below original face value. All costs, including service fees, are displayed transparently before checkout, allowing customers to make informed purchasing decisions. Our 100% Buyer Guarantee ensures tickets are authentic, delivered on time, and valid for entry. Should our customer have additional questions, our support team is available daily from 9:00am to 11:00pm CST. Regards,GoTickets
Upsellers
Response from developer
Thank you for bringing this matter to our attention. We regret any frustration this experience caused and appreciate the opportunity to address these concerns. GoTickets operates as a secondary marketplace connecting buyers with independent ticket sellers. Prices are established by individual sellers, not by our company, and may be above or below original face value based on market demand, availability, and other factors. As a resale platform, our pricing naturally differs from primary box office rates. All costs, including service fees, are displayed transparently before checkout, allowing customers to make informed purchasing decisions. The terms and conditions buyers agree to when purchasing on GoTickets clearly state: Ticket prices on the Services are set by the owners of ticket(s) ('Seller'). As a result, the ticket prices listed may be substantially higher (or in some cases lower) than the original face value printed on the ticket. Our 100% Buyer Guarantee ensures customers receive valid, authentic tickets delivered on time as specified. We understand price is an important consideration, and we encourage comparison shopping to find the option that best meets individual needs. Should our customer have additional questions, our support team remains available daily from 9:00am to 11:00pm CST. Regards, GoTickets
I used it and lost my money (
Response from developer
Thank you for the opportunity to address these concerns. We regret any frustration experienced and want to clarify how our marketplace operates. GoTickets is a legitimate ticket resale platform backed by our 100% Buyer Guarantee. This guarantee ensures customers receive valid tickets in time for their event, with seats matching or exceeding their order specifications. In the rare instance these standards are not met, we provide a full refund or store credit. All ticket prices are set by independent sellers and may be above or below face value, reflecting current market demand. All charges, including service fees and currency conversions for international transactions, are displayed transparently before checkout completion. When customers agree to purchase, they confirm acceptance of these clearly stated terms: all sales are final, and tickets cannot be refunded, exchanged, or cancelled except as outlined in our policies or required by law. We work exclusively with verified professional resellers to ensure every listing is authentic and reliable. Our dedicated support team is available daily from 9:00am to 11:00pm CST to assist with any questions about orders or our platform. Regards, GoTickets
SCAM
Horrible
Avoid!
A week before the event I checked back and could no longer access them… what followed was a week of maddening phone calls and messages with their chatbots. I would wake up to three or four missed calls from different reps that provided no new info. I was told to call but couldn’t reach anyone on the phone. I was told to chat them, but had to talk to an AI chatbot for fifteen minutes, explaining my case each time from the beginning, before I would be connected with a real person who was not much better.
Their solution to every problem is to offer a 10% discount on future orders, as if that were something I’d ever consider. I would rather pay a markup with the official seller than ever use GoTickets again.
Response from developer
Thank you for bringing this matter to our attention. We regret the frustration this caused and understand how concerning it must have been to experience difficulties accessing your tickets before your event. We take these concerns seriously and want to assure our customer that GoTickets stands behind the GoTickets 100% Buyer Guarantee, which ensures tickets are delivered on time, valid for entry, and accessible for use. When issues prevent ticket access, we are committed to resolving them promptly. It should be noted not all tickets have the option to be added to a mobile wallet, which may have been the case here. We encourage our customer to contact our support team directly to discuss this matter further and explore appropriate resolution options. Our team is available daily from 9:00am to 11:00pm CST and is prepared to give this situation the attention it deserves. Regards, GoTickets
GO TICKETS!! Do not buy from them!!!!
Response from developer
Thank you for bringing this matter to our attention. We regret the frustration and anxiety this situation caused our customer, particularly given the significance of this event as a birthday gift. We take delivery failures and customer service responsiveness very seriously. These concerns fall outside the standards we maintain and the commitments we make through our 100% Buyer Guarantee, which assures customers that tickets will be received in time for the event and will be valid for entry. When we fail to meet these obligations, our guarantee provides full refund or store credit equivalent to the purchase price. We recognize that the support experience described—including delayed responses and inaccurate ticket delivery information—does not reflect the reliable assistance our customers deserve. Our dedicated support team is available daily from 9:00am to 11:00pm CST and should be equipped to resolve issues promptly. We encourage our customer to contact our support team directly to discuss this experience and explore appropriate remedies. Our team is committed to making this right. Regards, GoTickets
Terrible
Exact Seats Please
Response from developer
Thank you for your kind words about our platform and for sharing this feedback. We understand that seat location information is important to our customers, particularly regarding accessibility and comfort considerations. We appreciate you taking the time to communicate this concern. Our listings aim to provide accurate seat details where available from sellers. We encourage our customer to review all provided seating information before purchase, and if specific location details are needed, our support team can often assist with additional venue maps or clarifications. We remain committed to enhancing the ticket-buying experience and welcome continued feedback. Regards, GoTickets
Ticket scam
Super Site
pricing too high
Response from developer
Thank you for bringing this matter to our attention. We regret the frustration this caused. We take pricing transparency seriously and want to clarify our process. On GoTickets, all charges—including ticket price, service fees, and applicable taxes—are itemized and displayed in full before you complete your purchase. Our customers have the opportunity to review these costs at checkout before authorizing the transaction. Ticket prices on our marketplace are set by independent sellers and reflect current market demand, which may result in prices above or below face value. These details are presented transparently prior to payment. If our customer believes an error occurred or has concerns about the charges, we encourage contacting our support team immediately at the email address on file. Our team can review the transaction details and assist further. We stand behind our 100% Buyer Guarantee, which ensures that all tickets purchased will be valid for entry and delivered on time. If there are any issues, we guarantee a full refund or store credit equivalent to the purchase price. Our support team is available daily from 9:00am to 11:00pm CST to assist. Regards, GoTickets
Scam
溢价严重
Response from developer
Thank you for bringing your concerns to our attention. We understand that ticket pricing can feel frustrating, and we appreciate the opportunity to clarify how our marketplace operates. On GoTickets, ticket prices are set independently by sellers and reflect current market demand—they may be substantially higher or lower than face value. All pricing, including fees, is transparently displayed before checkout, allowing customers to make fully informed purchasing decisions. Our 100% Buyer Guarantee ensures that every customer receives authentic tickets in time for their event, valid for entry, with seats matching or exceeding what was ordered. We recognize that marketplace pricing dynamics can be surprising. However, our platform operates with complete transparency and upholds rigorous standards by working exclusively with trusted professional resellers to guarantee ticket authenticity and reliability. If our customer has questions about how pricing works or wishes to discuss their experience further, our support team is available daily from 9:00am to 11:00pm CST. Regards, GoTickets
New costumer
It was easy to use.
