They don’t care about this app
They obviously don’t care about the development of this app. No decent updates in forever.
New Version
They haven’t come out with a new version in YEARS! what the F!! I pay good money for this and can’t even get an app updated for performance and features. Citrix is going down
Please, for god sake, UPDATE THIS APP
Hasn’t changed in almost 5 years. Please update!
Absolutely Useless
Never works correctly.. just spinning constantly.
V5 support going to exist?
This apps been left for dead. What is going on?
I want to be a fan…
Where is v5?
Why no upgrade to service in v4?
Why does it disconnect in iPadOS Stagemanager ?
I predict you will continue to lose customers to competing products if you do not address these issues in a timely manner. Unfortunate, as I know we are reviewing other products ….because you do not address these issues in a timely manner.
Why no upgrade to service in v4?
Why does it disconnect in iPadOS Stagemanager ?
I predict you will continue to lose customers to competing products if you do not address these issues in a timely manner. Unfortunate, as I know we are reviewing other products ….because you do not address these issues in a timely manner.
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Where is v5 supported app ?
App needs help and where is the v5 support already? You guys push the narrative to push everything to v5 but the app won’t connect to my v5 devices. I should never have deleted my v4 devices. Very frustrating
Works, but could be better
As a 35 year computer tech that’s been using GoToAssist for years to support my clients, this app can be a lifesaver. I definitely prefer doing it from a computer, but if you’re on the road away from one this app can really get you out of a crisis.
The login is the worst part though. Having to toggle to another app for the MFA login is a pain and sometimes fails. Honestly though, I would rather deal with that than not have access. Although having to jump between apps on a phone defeats the purpose of MFA… since if someone steals your phone the have access to both?!?!?
I tried to setup the face recognition, but without a 2nd mobile device handy to scan a QR code I haven’t found a way to. I’ll have to set it up on my old iPad and try it that way.
Overall it works as advertised. It’s not as easy as using it from a real computer, but it is usable to get the job done.
There is a new v5 version available to download. I haven’t tried it yet, but my clients are all still on v4 so it’s not an issue for me.
The login is the worst part though. Having to toggle to another app for the MFA login is a pain and sometimes fails. Honestly though, I would rather deal with that than not have access. Although having to jump between apps on a phone defeats the purpose of MFA… since if someone steals your phone the have access to both?!?!?
I tried to setup the face recognition, but without a 2nd mobile device handy to scan a QR code I haven’t found a way to. I’ll have to set it up on my old iPad and try it that way.
Overall it works as advertised. It’s not as easy as using it from a real computer, but it is usable to get the job done.
There is a new v5 version available to download. I haven’t tried it yet, but my clients are all still on v4 so it’s not an issue for me.
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Missing Administrator Option
The App is missis the option to access as administrator.
Please work on your app.
Please work on your app.
NO VERSION 5 IPAD SUPPORT NO KEYBOARD …..unbelievable
Can’t believe there is no version 5 support or backward compatibility… I think the day may be here to leave and go to a company who keeps up ! Also what the heck is with chat on version 5 …back to bringing up the notepad again really bad implementation…..Going backwards OMG
No support for v5
Pretty much all the client machines that have the unattended installer deployed are version 5, which this app can not see. Going through the web via mobile safari is a non-started since there’s no keyboard and right click support. Useless, still hangs on login after YEARS. Shame *bell ring*
Anmeldung umständlich! Abstürze! Wann v5 Unterstützung?
1. Man muss sich zweimal mit den gleichen Daten anmelden (Benutzername und Passwort) erst dann kommt die Verifizierungsabfrage! Nervig!
2. Wenn die App kurz „weg gewischt“ wird, um kurz etwas anderes zu machen und man dann zur App zurück wechselt, startet diese nicht mehr und man sieht nur den sich drehenden Kreis!
Für zahlende Kunden von über 400€/Jahr unzumutbar!
3. Wann kommt die App für die v5?
2. Wenn die App kurz „weg gewischt“ wird, um kurz etwas anderes zu machen und man dann zur App zurück wechselt, startet diese nicht mehr und man sieht nur den sich drehenden Kreis!
Für zahlende Kunden von über 400€/Jahr unzumutbar!
3. Wann kommt die App für die v5?
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Danke für das Update! Nichts geht mehr!
Langsam wird es echt lächerlich! Mindestens 2 Mal starten bevor man sich anmelden kann. App stürzt bei Fernwartung regelmäßig ab. Jetzt geht sie gar nicht mehr. Warum bekommt das jeder Billig-Anbieter auf die Reihe und ihr nicht?!
Terrible UI/UX
How does a large company that charges so much for their products have such a terrible user interface and user experience with the many years this product has been released.
When filtering unattended devices by name the search field blocks the top result.
While in a screen sharing session in landscape mode the UI takes up massive portions of the screen.
While in a screen sharing session you have to press multiple times in just the right spot to get the keyboard to open.
Have to force quit the app in order to get the login screen to appear.
When filtering unattended devices by name the search field blocks the top result.
While in a screen sharing session in landscape mode the UI takes up massive portions of the screen.
While in a screen sharing session you have to press multiple times in just the right spot to get the keyboard to open.
Have to force quit the app in order to get the login screen to appear.
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Needs to support current version support clients
I am not able to see clients that I have version 5 installed making this app useless for a vast majority of machines I have installed. I can’t use the web page because a keyboard doesn’t show up when I click in the password area for the windows log in screen.
Apple Support Scam
So I received a phone call claiming that my iCloud has been breached. I was transferred to “Apple Support” only to realize that it was a scam to get me to give this app a good rate and review. After I confronted them I was told to “get lost”. So here’s your rate and review :) you ain’t getting any support from me.
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Go to assist Fraud
Associated with FRAUD BY PHONE
FRAUD
FRAUD
Needs a shift right click function!
As the title suggests to be able to remotely help individuals I need to have the shift right click functionality to run as a different user. The users I support are not administrators so if I need to run something on their user profile I have to ask over the phone to do so. Please add the feature.
Works ok but could be improved
Have to login every time app is opened, no option otherwise. Multiple times have to force close the app in order to get to the log in screen.
If you go out of the session to look at an email, you lose the session and but the system still sees you as connected and you have to force close the session in order to get back in. Love go to assist but the app needs some work and basic features to really make this better than just “eh”
If you go out of the session to look at an email, you lose the session and but the system still sees you as connected and you have to force close the session in order to get back in. Love go to assist but the app needs some work and basic features to really make this better than just “eh”
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Please fix
I used GoToAssist literally every day on my Android phone. It was almost a flawless app. I change to iPhone and it’s a useless app now... On ANY other operating system you can switch between apps without G2A kicking you out of your session. Why on iOS does it kick me out if I need to pull up another session or window? You’re supposed to be able to support multiple sessions... This is not what I’m paying for. I pay $10,000 a year for these licenses and now that I’ve switched to iOS the app is utterly useless!
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