First Time user…
It was ok, but maybe not the best tool for the intended purpose (a three-speakers-to-many-listeners interview/discussion). Some people who were supposed to be only listeners had microphones unmuted, which made for a lot of background noise that the speakers could not control. They said they didn’t have the ability to "mute all," which is surprising, as other competitive products do have that capability. And their repeated pleas for people to mute themselves either fell on deaf ears, or perhaps the participants were unsure how to do so. I myself found the interface less than user-friendly on that function.
Show more
Fundamental Changes
Cute logo. You look less like Walmart. Good for you.
You also moved or changed some of the fundamental tools that every presenter uses like “Mute All”!
I have 52 people attending every week on site and virtually. About 25% are elderly and are “Challenged“ by the technology.
When I can’t help them by Muting their end we hear every car drive by, every dog that barks, the healthcare providers who walk in and ask VERY “Personal “ questions. I hope you get the idea.
We will SEARCH for all the tools we need, but an instructive email in advance of the changes would have been helpful.
Leaving the key operators ALONE! would have been helpful.
Of all the platforms out there we sought out GoTo because we KNOW how superior you are compared to the upstart Trick of the Day platforms that are are STILL trying to measure up to YOUR reputation.
What a dreadful shock when we discovered in the meeting that you had bowed to change for change sake like the others.
We are not leaving you.
We just will not trust you as implicitly in the future.
Sad day.
Joey Phelps
You also moved or changed some of the fundamental tools that every presenter uses like “Mute All”!
I have 52 people attending every week on site and virtually. About 25% are elderly and are “Challenged“ by the technology.
When I can’t help them by Muting their end we hear every car drive by, every dog that barks, the healthcare providers who walk in and ask VERY “Personal “ questions. I hope you get the idea.
We will SEARCH for all the tools we need, but an instructive email in advance of the changes would have been helpful.
Leaving the key operators ALONE! would have been helpful.
Of all the platforms out there we sought out GoTo because we KNOW how superior you are compared to the upstart Trick of the Day platforms that are are STILL trying to measure up to YOUR reputation.
What a dreadful shock when we discovered in the meeting that you had bowed to change for change sake like the others.
We are not leaving you.
We just will not trust you as implicitly in the future.
Sad day.
Joey Phelps
Show more
doesn’t work, extremely glitchy
Not sure what they have done with the app recently, but the app is useless on my Ipad. Menus are glitchy and they just twitch and disappear while you are on a call. If you click the button on the upper left corner that ends the meeting by mistake the app screen flickers and all other menu buttons freeze and no longer work. The call continues, but you can’t do anything. How in the world in 2021 after 2 years of COVID do we still not have functioning webinar platforms, especially on mobile. I am using an Ipad pro 2nd generation and completely up-to-date software iOS 15.1.1.
Show more
Needs work
Was using the GoToMeeting software on my laptop and it was great, recently switched to the iPad Pro and not so great. The controls I had on my laptop are missing - like the ability to mute those who refuse to mute themselves. Also I can not close the meeting using the “close meeting for all” button, I have to exit the app and close the app to close the meeting. It’s much better on a laptop. I don’t recommend if you as the presenter are using an iPad Pro.
Show more
Video dropped/speaker dropped
I was just doing medical/doctor visit, and there was issues with my microphone kept muting and un-muting. And then when my video call came through I was about two minutes into the call and MY video dropped where I could see my doctor but she couldn’t see me and then all the sudden the speaker dropped too, but we could hear each other through our phone line. During the meeting I had gone to settings after this happened and went to turn the video back on and it said ‘turn video off’… So my video was still on but it just wasn’t working. So we just completed our call w/out video or sound, through the app.
Show more
Processor heavy, clunky, featureless
I think many of the reviews are positive because of what apps like this can do, not specifically that this app does a good job compared to similar ones. It just happens to be an option when the whole world went remote. The app is clunky, without many features, and processor heavy. On top of that when I went to cancel my account, it said it was processing it but it was never processed and I got charged for four more months. They would only reimburse one of them. There are so many better options out there; don’t waste your time with gotomeeting.
Show more
I have missed 2 meetings
I received a text message saying that my counselor would call me within an hour for a meeting. Never got the call . I just happened to go to my email to find that she did email me to start a meeting but never called. My appointment was scheduled for 10am she began the meeting at 11:40. I just don’t like this program because an email is easy to miss when you are looking for a call which what was stated in the last text I received from this counselor. This system isn’t helping me and I feel she could have called because that is what was said would happen. I’m disable and I need all the assistance I can get due to this being a three way communication it is a hit or miss program. Which I feel is keeping me getting any assistance.
Show more
No wonder why...
I kinda was wondering why this app is falling behind zoom, but after last time I tried to organize a meet I know why. The platform needs lots of fixes. I had an account with it, so I tried to log in through the app, but after I put my email it took me to the page where the only message or a clickable button was “not me”. I didn’t know how to proceed further, as there wasn’t anything else, it didn’t even say your email is not registered or anything that could have given me any hints for further action.
I tried through the website, and seems like I had to register the email. I go back to the app after registering through the website, and there the name is not what I used to register. It has the name I used before, although the new information I put was different. Gave me multiple error messages and asked to try later while creating a meeting.
Shortly, they are not trying to keep up with the market.
I tried through the website, and seems like I had to register the email. I go back to the app after registering through the website, and there the name is not what I used to register. It has the name I used before, although the new information I put was different. Gave me multiple error messages and asked to try later while creating a meeting.
Shortly, they are not trying to keep up with the market.
Show more
Incredible
I use this for everythjnf. The fact it transcribes my meetings and it can be searched I use it all the time for virtual assistants to have subtitles and also so I can search anything I ever say later. Also have meeting url that labeled whatever I want is awesome to keep all the different types of meetings that I always have going on separate from each other. They call this meeting rooms. But all it is is a separate URL for each type of meeting whether it’s my monthly council meetings or meetings with only the financial people etc. For some reason this review was all white text on a white background so I could not spellcheck it
Show more
Not Quite Zoom
Honestly I am not impressed. I used it as a presenter, and a participant. Why can’t they just make both mute for sound and turning off video both red icons when off and both green when on? It is maddening to me that you can’t be sure if you are on camera or not especially if you enter in the middle of a slide share, not very intuitive. It seems they go out of their way to be different and fail in the process.
Same with the chat room, it’s too hard to mute everyone and hard to dismiss people, too many steps and hard to find icons.
The worst of it all is the set up, my co-presenter and I didn’t know if we had certain permissions and control, I had to log on as a guest and test to make sure I could perform simple tasks that everyone in the room could see. No I’m not technically challenged, but when your a presenter that’s your concern, not laboring over dum issues that should be intuitive.
Same with the chat room, it’s too hard to mute everyone and hard to dismiss people, too many steps and hard to find icons.
The worst of it all is the set up, my co-presenter and I didn’t know if we had certain permissions and control, I had to log on as a guest and test to make sure I could perform simple tasks that everyone in the room could see. No I’m not technically challenged, but when your a presenter that’s your concern, not laboring over dum issues that should be intuitive.
Show more
GoTo meeting is an incredible tool but can overheat your cell in a meeting.
I have used GoTo meetings in the past. The software is extremely helpful for meeting with our clients around the USA and even a few around the world. GoTo recently started to overheat and shut off after a 20min video call. Support reached out to me after posting my bad review. All apps need to be closed. I’m good about always having my apps closed but I’ll have to double check. GoTo has great support and I’ve revised my rating. I am doing only 4 stars because there are times when we have audio problems in calls and when reaching out to GoTo, it’s an issue they’re resolving. Excellent communication with support and always ready to help!
Show more
Response from developer
Hi there, thank you for your feedback. We have tested GoToMeeting with an iPhone 8 and did not run into battery or overheating issues. Can you confirm that no other apps were running in the background? We regularly hold our meetings via iPhones or iPads to make sure that we experience what our customers use every day. If you have more details, kindly let us know. Thank you, your GoToMeeting team.
A disappointment
I signed up for the professional version and was pleased the initial two months. I gave a two rating instead of one because I’m still hopeful. I experienced a problem 7 days ago with my webcam and the level 1 technicians who tried to help were limited. I was elevated to a tier 2. I was informed not to expect a call, but an email. No email at this report. I’m a professional counselor depended on video counseling during the in pandemic. This lack of response from GoToMeeting tech support has resulted in lost revenue. If no response is received in the next five days, I’m no longer a customer and will expect my monthly fee returned.
Show more
Easy to use platform
I have been using GoTo meetings for all my organizational meetings lately. It’s been so easy to use, easy to share the invitation, and I especially love the calendar invitation capability.
While the meetings are in session you can easily switch off between presenters (sharing screens) among other great features. I like this app and the full web version because I am not a “tech” person and this platform allows me to conduct professional meetings seamlessly.
While the meetings are in session you can easily switch off between presenters (sharing screens) among other great features. I like this app and the full web version because I am not a “tech” person and this platform allows me to conduct professional meetings seamlessly.
Show more
Not up to Zoom standards
The iOS app has poor functionality compared to the best of the competition. With the GTM app, you can see only 6 participants total (yourself as one of them) with no ability to scroll to see others. There is no option to view the Active Speaker either... all features that Zoom figured out long ago. Have also noticed that while the Windows app has more functionality, it is much less stable. I frequently lose my microphone with GTM in the Windows version. This has never happened with the Zoom or Microsoft Teams Windows apps.
Show more
It’s okay... 😑
I think the app is nice and I can be a good app for small groups but if you want to have a big group with a class for school or something I recommend doing it on a iPad computer or MacBook... The reason is, is because if you are doing a presentation or something then it gets super glitchy. It also drops your battery down A LOT. So do not do this on phone, that’s only if you have to because my battery went from 100% to 1%. Another thing is that if you are on a phone, tablet, or iPad you can only see 6 people. All in all, i think it’s a pretty good app for sure... :/ :)
Show more
Unable to make or receive regular calls without hanging up
So before today this app worked great. I could use it on my cellphone and basically if I had an incoming call, I would be able to answer it and put gotomeeting on hold then resume the call when I hang up the regular call. Also, I was able to make outbound phone calls while on the meeting using the app and it’s not allowing me to do that anymore. I really wish they would fix this! Very inconvenient especially since I have to make calls to other people and cannot do so unless I hang up the meeting. Please bring back the feature of letting us make calls and receive calls while on the meeting and make the app automatically put itself on hold until we hang up our calls
Show more
Appreciate GoToMeeting’s generousity
GoToMeeting has allowed free use of their service to a non-profit utility that I chair during the COVID-19 pandemic. This is greatly appreciated as our meeting space is shutdown, even if we wanted to meet in person, but luckily we don’t have to. Thank you very much!
The app works well enough. I just wished is offered participant control features like in the full web client. Namely the ability to mute participants, as that’s helpful in a public meeting with guests not familiar with conference call etiquette.
The app works well enough. I just wished is offered participant control features like in the full web client. Namely the ability to mute participants, as that’s helpful in a public meeting with guests not familiar with conference call etiquette.
Show more
Works well for small groups
We used GTM for first time to do a 2-hour review. It went well, despite having no prior experience. A couple of times we lost camera video (computer video stayed on) and getting colocated devices to not interfere with each other took some effort (mic & speaker mute controls would be very useful). But generally it was a good experience, if not as good as being together.
* An early 1-star review concerned inability to disable location tracking; however, GTM replied that the iOS app does not track location, so disabling is unnecessary.
* An early 1-star review concerned inability to disable location tracking; however, GTM replied that the iOS app does not track location, so disabling is unnecessary.
Show more
Great Tech
I like this because it is HIPAA approved and so protects our clients’ confidentiality, first of all. And while not as user friendly as some other apps, this has a lot of features that make this an effective remote videoconferencing program - once you figure them out. This seems to be completely intuitive for my younger staff members, and they seem to think this is extremely user-friendly.
Show more
GoToMeeting helped keep our healthcare team safe
GoToMeeting was amazing and quickly provided additional subscribers when needed to assure our small community hospital was able to continue to care for the needs of our community in a safe way during the COVID19 pandemic. We do appreciate having this great platform!
I’d like to also acknowledge Aaron Boss for being very responsive to our needs quickly and efficiently during this time.
We’re very happy with this product and what we are able to do.
I’d like to also acknowledge Aaron Boss for being very responsive to our needs quickly and efficiently during this time.
We’re very happy with this product and what we are able to do.
Show more
