Poor app
Not able to order anything. Every search goes back to the same page with no interactivity or option to close. Not able to order anything. Moved on from this and taking my business elsewhere. GG’s loss, not mine!
Buggy interface
Have been wanting to order from GG from so long, but the interface is so buggy in IOS. After I search for the grocery, it keeps taking me back to the home page.
App not working
Unable to order anything from app as well as website. It is always loading same banner when I click on any menu item
Login issues
Trying hard to login and buy but it keeps taking me to some opening page, frustrating .
App has a lot of bugs
The app has many bugs. It logs me out by default after sometime which makes it annoying to use. Today there is a new error i am facing where its diverting me to a default page irrespective pf any option i choose
Deceived by this vendor
I had a very bad experience with the quality of products. The items were not in the condition they are ideally expected to be, they have delivered carbide residue mangoes, black grapes which are completely detached , missed items like Thai guavas , Under ripe fruits like pineapple where it is totally waste of money. They cleverly refund to Gourmet Garden wallet instead of refunding to the source of payment, this app is totally useless , cheated and will never recommend to anyone. Deceiving customers and not at all customer centric
Show more
Pathetic Customer service
Gourmet garden doesn’t deliver good quality products like they used.
Their app gives a headache, got to re login every time i open the app.
I usually buy fruits from here. And they always arrive unripe or semi ripe. Normally it takes 3-4 days to consume them. This time almost all the fruits i bought from here were very bad. The customer care employees on WhatsApp are very rude while texting, they don’t even care about this issue. And they have a window of 48 hours to report. So if i have to report, I’ve to consume these unripened fruits to reply to them within 48 hours, these people are so unbothered. After paying almost double the money from what we pay near our stores, we get a response like this. It’s really very pathetic.
Their app gives a headache, got to re login every time i open the app.
I usually buy fruits from here. And they always arrive unripe or semi ripe. Normally it takes 3-4 days to consume them. This time almost all the fruits i bought from here were very bad. The customer care employees on WhatsApp are very rude while texting, they don’t even care about this issue. And they have a window of 48 hours to report. So if i have to report, I’ve to consume these unripened fruits to reply to them within 48 hours, these people are so unbothered. After paying almost double the money from what we pay near our stores, we get a response like this. It’s really very pathetic.
Show more
Not easy to handle
I’m only 85. I find the Amazon, Big Basket apps far easier to handle Sorry to tell you your app is not designed for an old ignorant old hag 😊
Worst App
Requesting Login Each and Every time. It Can be done in Browser itself. Then what’s the use of App? App getting logout Whenever we close it. Worst and waste of Time. People who can spent time will buy in shops in person. People who is lazy will use online shopping. So better understand Psychology and implement the App.
Show more
Great producta but Buggy ios app
Your products and vegetables are perfect delivery is perfect. But the ios app is not good !After viewing invoice the app is struck. I can’t view anything. Even if I force close the application only the invoice appears. Guess I must uninstall and reinstall. Correct this bug and I will change it to 5 stars.
Show more
No delivery attempted intimation
The vegetable quality is good, however there is no delivery intimation or notification of any kind in spite of constant complaints to the customer service Center. Real apathy by the management . The freshness of produce is lost after delivery.
Need improvement
In Iphone once downloaded the invoice , no option to go back home page . Even if we close and open the app it’s landed on the downloaded invoice . So I have re install app everytime after downloading the invoice
Screen stuck
Once you click on the download invoice, you will be struck forever in that screen. Even if you close the app and come back. It will be the same invoice screen. Poor development and testing job.
Downhill journey
Have been using the app for past couple of years and was a very happy user. However the app and service has been on a downward trend for the past year. Deliveries not on time, payment issues with the app. They suddenly decided to stop taking payments from some credit cards causing a fair bit of inconvenience. Loyalty points earned have disappeared from the app and I cant use it anymore. Customer support doesn't know what happened to the points. Not leaving much reason to continue using this app.
Show more
Mangoes were not ripe
Mangoes which we bought were not ripe
So please check out and give better ones next time
So please check out and give better ones next time
Poor customer service
I have been ordering products form last two years but these people don’t value customers if I raise any complaint they never help me and make fool by giving many excuses. So worthless never trust them .
Very poor design of app
Every time we need to login , it’s not loading quickly, take a print out of invoice and you can’t open the app. You have to delete and reinstall to ge the app as there is no close button if we open the invoice as a document!
Payment mode
ICICI and hdfc net banking is not there as an option and GPay also didn’t work so am having to pay cash since a long time now
Gives the error “something went wrong” on a blank page.
Unable to open the app since few days now. There are no updates available as well.
Not a smart website
I’ve to login and add payment details every time I order which is annoying.
And many local necessities aren’t available in grocery section.
Nuts are stale especially walnuts which I tried buying two times, both the times the walnuts have gone bad upon opening the packet.
And many local necessities aren’t available in grocery section.
Nuts are stale especially walnuts which I tried buying two times, both the times the walnuts have gone bad upon opening the packet.
