⭐️ 1 Star — Hidden charges and poor customer handling
I had a milk subscription with MilkBasket and used it purely as a subscription service. Once the subscription was set up, I had no reason to regularly open the app and check notifications.
MilkBasket apparently introduced a ₹15/cart “small cart fee” and says they notified customers through an in-app notification, starting the charges just two days later. I was never given a meaningful opportunity to understand or opt out of this new charge.
The bigger issue is their customer service. After noticing the charges, I contacted them expecting the incorrectly/poorly communicated charges to be reversed or at least credited back to my wallet. They simply refused to refund or provide any wallet credit.
This is not how a subscription business should treat its customers. If you’re changing the pricing structure for an existing subscription, especially by adding a daily fee, customers deserve clear, prominent communication and a reasonable transition period, not a notification buried in an app that customers don’t need to open every day.
I was a paying, subscribed customer. Charging ₹15 every day and then refusing any adjustment when the change wasn’t reasonably communicated is extremely disappointing.
MilkBasket should seriously reconsider both this pricing practice and how it handles existing subscribers.
MilkBasket apparently introduced a ₹15/cart “small cart fee” and says they notified customers through an in-app notification, starting the charges just two days later. I was never given a meaningful opportunity to understand or opt out of this new charge.
The bigger issue is their customer service. After noticing the charges, I contacted them expecting the incorrectly/poorly communicated charges to be reversed or at least credited back to my wallet. They simply refused to refund or provide any wallet credit.
This is not how a subscription business should treat its customers. If you’re changing the pricing structure for an existing subscription, especially by adding a daily fee, customers deserve clear, prominent communication and a reasonable transition period, not a notification buried in an app that customers don’t need to open every day.
I was a paying, subscribed customer. Charging ₹15 every day and then refusing any adjustment when the change wasn’t reasonably communicated is extremely disappointing.
MilkBasket should seriously reconsider both this pricing practice and how it handles existing subscribers.
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Bad app
Very disappointing experience with Milkbasket. This is not the first time I’ve received products with inadequate quantity. I recently ordered a pack of 5 bananas, but received fewer while still being charged the full amount.
I’ve also noticed that the weight of fruits and vegetables is often less than what I paid for. Even after sharing photos as proof, customer support takes an unreasonably long time to respond, and in many cases no refund is provided at all.
Repeated issues with missing quantity, incorrect weights, delayed support, and inconsistent refunds have made the service unreliable. Customers should receive exactly what they pay for. Until Milkbasket improves its quality checks and customer service, I cannot recommend using this app.
I’ve also noticed that the weight of fruits and vegetables is often less than what I paid for. Even after sharing photos as proof, customer support takes an unreasonably long time to respond, and in many cases no refund is provided at all.
Repeated issues with missing quantity, incorrect weights, delayed support, and inconsistent refunds have made the service unreliable. Customers should receive exactly what they pay for. Until Milkbasket improves its quality checks and customer service, I cannot recommend using this app.
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Response from developer
Hi, we are here to help. Kindly write to us at hello@milkbasket.com with a brief summary of your concern with the registered contact number so that we could assist you.
Pathetic service and portal.
It’s been 3 days I have been not received any order which is monthly subscribed. First of all they don’t have any customer service number where you can call and understand the issues or complain about the problem…we have paid yearly subscription. But MB team has no solution and don’t even bother to resolve issues or respond by call.
Pathetic customer support team Service.
Pathetic customer support team Service.
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worst service
No response from customer support, money was deducted worst service
Scamming app, trying to loot investor money
I signed up for the MilkBasket app after a sales executive visited my home, promising enticing offers like free sugar. Unfortunately, the sugar never arrived, either due to an executive’s error or an app glitch. Despite raising the issue with their senior team, I received no resolution. This was just the start. The app regularly shows offers, yet most items—like butter or cheese—are never actually available. The only offer I could consistently use was for eggs, but even then, they’d cancel the offer last minute. They’d still deliver the rest of my order, though, making it feel like a bait-and-switch tactic to keep customer spending. To add to that, they ran an offer on ginger, claiming they’d deliver one kilogram, but I only received 200 grams—another misleading offer. Overall, these patterns feel like a tactic to lure customers and investors without delivering on promises. To top it off, their prices are higher than other platforms. In short, I suggest avoiding MilkBasket entirely and opting for Zepto, Blinkit, or Zomato for a more honest and reliable experience.
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Response from developer
Hi, we are sorry for the bad experience you had. Please share your concern alongwith the registered contact via hello@milkbasket.com so that we can check what lead to your dissatisfaction.
