Not at all happy with all your services
Frankly, this entire experience feels like a complete scam. I am utterly exhausted and furious with how your company operates, and I have zero desire to deal with a service that treats its customers like this.
Look at my account history right now. Look at all the issues I have had to deal with! Give me one good reason why I should ever spend another penny here or continue using your service.
There are countless reliable companies out there that actually deliver products on time. And when things go wrong? They issue immediate refunds on the spot instead of forcing customers to jump through hoops and waste time begging for what they are owed.
Look at my account history right now. Look at all the issues I have had to deal with! Give me one good reason why I should ever spend another penny here or continue using your service.
There are countless reliable companies out there that actually deliver products on time. And when things go wrong? They issue immediate refunds on the spot instead of forcing customers to jump through hoops and waste time begging for what they are owed.
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PPNVMali
Cheater! Avoid this app at all cost
The company sells membership to remove delivery fees and then once you sign up changes conditions to reintroduce delivery fees.
Avoid them at all costs.
Avoid them at all costs.
+++piyushbansal++
Most frustrating customer service experience ever
I loved using this app in the beginning few weeks. However, once I made a mistake and ordered the same items twice, and that is where my frustration started. It took several conversations with customer service and over a month for them to pick up the items and offer a refund. The products were placed outside the very next morning totally untouched. The delivery boy would make the delivery and still not pick up the items lying outside. The delivery used to happen around 5 am with no specific time or tracking info, and within a couple hours some items would get spoiled in the summer. I changed my number and spent the money in my wallet so they do not have to return anything. I placed a request to close my account and they didn’t close it even after months. I am not able to sign up with my new number, they wouldn’t let me change my number on my existing account and won’t close my old account either so I can sign up with my new number. I almost cannot believe how frustrating this app is. There should be an option to give apps negative stars too, I would have given a -2 for technical nudges that makes things worse and for the frustration with their systems.
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SASir Aditya
App has stopped working from outside India
I have been using this app for the past 4 years daily ordering groceries for my super senior mother in Gurgaon. Recently it has stopped working outside India. I keep getting stuck at OTP screen after inputting my India number. It seems Milkbasket has decided to block IPs from outside India. Please get this resolved
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MCMouser customer
Delivery | Return | Price needs much improvement
I started off with milk basket as I could order till mid night and no checkout was needed only adding to card.. this went well last two year I have been paying Rs 800+ as annual delivery charges. But off late my experience has been very disappointing. Whenever I order milk one or two packets are damaged. Initially I didn’t claim thinking it was cat. But realised multiple people I my society complained same thing. Items delivered are poor quality. Initially rates were cheapest in milk basket, but now it’s not the case. And complaining and returning is even bigger challenge. As most conversations are on AI which follows a set path of handling queries. And it never gives solutions. Most time poor quality items received.
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CCheaterolx
