⭐️ 1 Star — Hidden charges and poor customer handling
I had a milk subscription with MilkBasket and used it purely as a subscription service. Once the subscription was set up, I had no reason to regularly open the app and check notifications.
MilkBasket apparently introduced a ₹15/cart “small cart fee” and says they notified customers through an in-app notification, starting the charges just two days later. I was never given a meaningful opportunity to understand or opt out of this new charge.
The bigger issue is their customer service. After noticing the charges, I contacted them expecting the incorrectly/poorly communicated charges to be reversed or at least credited back to my wallet. They simply refused to refund or provide any wallet credit.
This is not how a subscription business should treat its customers. If you’re changing the pricing structure for an existing subscription, especially by adding a daily fee, customers deserve clear, prominent communication and a reasonable transition period, not a notification buried in an app that customers don’t need to open every day.
I was a paying, subscribed customer. Charging ₹15 every day and then refusing any adjustment when the change wasn’t reasonably communicated is extremely disappointing.
MilkBasket should seriously reconsider both this pricing practice and how it handles existing subscribers.
MilkBasket apparently introduced a ₹15/cart “small cart fee” and says they notified customers through an in-app notification, starting the charges just two days later. I was never given a meaningful opportunity to understand or opt out of this new charge.
The bigger issue is their customer service. After noticing the charges, I contacted them expecting the incorrectly/poorly communicated charges to be reversed or at least credited back to my wallet. They simply refused to refund or provide any wallet credit.
This is not how a subscription business should treat its customers. If you’re changing the pricing structure for an existing subscription, especially by adding a daily fee, customers deserve clear, prominent communication and a reasonable transition period, not a notification buried in an app that customers don’t need to open every day.
I was a paying, subscribed customer. Charging ₹15 every day and then refusing any adjustment when the change wasn’t reasonably communicated is extremely disappointing.
MilkBasket should seriously reconsider both this pricing practice and how it handles existing subscribers.
Show more
Bad app
Very disappointing experience with Milkbasket. This is not the first time I’ve received products with inadequate quantity. I recently ordered a pack of 5 bananas, but received fewer while still being charged the full amount.
I’ve also noticed that the weight of fruits and vegetables is often less than what I paid for. Even after sharing photos as proof, customer support takes an unreasonably long time to respond, and in many cases no refund is provided at all.
Repeated issues with missing quantity, incorrect weights, delayed support, and inconsistent refunds have made the service unreliable. Customers should receive exactly what they pay for. Until Milkbasket improves its quality checks and customer service, I cannot recommend using this app.
I’ve also noticed that the weight of fruits and vegetables is often less than what I paid for. Even after sharing photos as proof, customer support takes an unreasonably long time to respond, and in many cases no refund is provided at all.
Repeated issues with missing quantity, incorrect weights, delayed support, and inconsistent refunds have made the service unreliable. Customers should receive exactly what they pay for. Until Milkbasket improves its quality checks and customer service, I cannot recommend using this app.
Show more
Response from developer
Hi, we are here to help. Kindly write to us at hello@milkbasket.com with a brief summary of your concern with the registered contact number so that we could assist you.
Pathetic service and portal.
It’s been 3 days I have been not received any order which is monthly subscribed. First of all they don’t have any customer service number where you can call and understand the issues or complain about the problem…we have paid yearly subscription. But MB team has no solution and don’t even bother to resolve issues or respond by call.
Pathetic customer support team Service.
Pathetic customer support team Service.
Show more
worst service
No response from customer support, money was deducted worst service
Scamming app, trying to loot investor money
I signed up for the MilkBasket app after a sales executive visited my home, promising enticing offers like free sugar. Unfortunately, the sugar never arrived, either due to an executive’s error or an app glitch. Despite raising the issue with their senior team, I received no resolution. This was just the start. The app regularly shows offers, yet most items—like butter or cheese—are never actually available. The only offer I could consistently use was for eggs, but even then, they’d cancel the offer last minute. They’d still deliver the rest of my order, though, making it feel like a bait-and-switch tactic to keep customer spending. To add to that, they ran an offer on ginger, claiming they’d deliver one kilogram, but I only received 200 grams—another misleading offer. Overall, these patterns feel like a tactic to lure customers and investors without delivering on promises. To top it off, their prices are higher than other platforms. In short, I suggest avoiding MilkBasket entirely and opting for Zepto, Blinkit, or Zomato for a more honest and reliable experience.
Show more
Response from developer
Hi, we are sorry for the bad experience you had. Please share your concern alongwith the registered contact via hello@milkbasket.com so that we can check what lead to your dissatisfaction.
This company won’t survive long
It was good for initial few months. But now it has become daily frustration instead of convenience. Their own supply chain people are ruining it and management doesn’t have a clue. They are just burning the investor’s money as long as it lasts.
Their delivery people are scamming customers in the name of silent delivery. They are putting the ordered products at the door, taking pictures as proof and then taking back the valuable products with them. When raised issue, they come to your doorstep show you the pictures that they delivered and forcing to revoke the issue raised in the app. If you deny, they are shouting and creating scene. This has become daily morning ritual.
Most of the people on society stopped using it. Not worth. Eating up peace of life.
Their delivery people are scamming customers in the name of silent delivery. They are putting the ordered products at the door, taking pictures as proof and then taking back the valuable products with them. When raised issue, they come to your doorstep show you the pictures that they delivered and forcing to revoke the issue raised in the app. If you deny, they are shouting and creating scene. This has become daily morning ritual.
Most of the people on society stopped using it. Not worth. Eating up peace of life.
Show more
Response from developer
Hi, we're sorry to learn about the experience. Please help us with your registered contact details at hello@milkbasket.com so that we can look into this for you.
WORST APP EVER
This is one of the most frustrating grocery apps I’ve ever used.
MilkBasket constantly shows attractive offers and discounts, but they do not honor them at all. On one of my phones, I was clearly shown an offer of ₹ 30 off on milk for 7 days — not applied. I didn’t received 30 off on the other 6 days only day 1. Similar fake offers were shown multiple times, but none were actually given.
Delivery is another major issue. If you order vegetables or groceries today, there is no guarantee they will deliver it the next day. Orders are frequently skipped with irrelevant and unacceptable reasons. This has not happened once or twice — it has happened to me more than 10–20 times.
Customer support is extremely poor. They do not have a direct phone number. They say they will “arrange a call,” but despite requesting calls 4–5 times for different issues, only two calls ever happened, and even then, the same problems continued. Every complaint gets the same scripted response: “We will try our best” — but nothing ever improves.
False offers, unreliable delivery, no proper customer support, and repeated issues without resolution. I would not recommend this app to anyone unless they seriously improve their service and stop misleading customers.
MilkBasket constantly shows attractive offers and discounts, but they do not honor them at all. On one of my phones, I was clearly shown an offer of ₹ 30 off on milk for 7 days — not applied. I didn’t received 30 off on the other 6 days only day 1. Similar fake offers were shown multiple times, but none were actually given.
Delivery is another major issue. If you order vegetables or groceries today, there is no guarantee they will deliver it the next day. Orders are frequently skipped with irrelevant and unacceptable reasons. This has not happened once or twice — it has happened to me more than 10–20 times.
Customer support is extremely poor. They do not have a direct phone number. They say they will “arrange a call,” but despite requesting calls 4–5 times for different issues, only two calls ever happened, and even then, the same problems continued. Every complaint gets the same scripted response: “We will try our best” — but nothing ever improves.
False offers, unreliable delivery, no proper customer support, and repeated issues without resolution. I would not recommend this app to anyone unless they seriously improve their service and stop misleading customers.
Show more
Response from developer
Hi Kashish, we are sorry for the bad experience you had. Please share your concern alongwith the registered contact via hello@milkbasket.com so that we can check what lead to your dissatisfaction.
App doesn’t work!
I have installed the app and its not working. Without a phone number, there is no content in the app. If I signup, I am not getting OTP. What a waste of time with this app. Please stay away.
Worst delivery ever
I was delivered the leaking milk packets three times in a week even after escalating with support there was no response don’t waste your money in this app
Horrible customer service
Worst csr I have ever experienced in my life ! They don’t care resolution !
If tenant shifts another tenant cannot use the same address.
Worst customer service and app experience. One of my order got delivered to my old location as while changing address the app didn’t allow me to change address citing someone else is using that address and still order got placed. Reached out to customer care they are saying we can’t help. They even didn’t share the delivery person’s number citing they don’t save their number. Now tell me if the delivery person takes the order then how will these people track. They are not issuing refund and asking me to call the old tenant and ask him to change address in app. How would I have the contact number of the old tenant and why should I reach out if there is a glitch in their application. First time I have seen application like this and customer service which is useless. They close the ticket without resolving and just say sorry.
Show more
Response from developer
Hi, we sincerely apologize for the inconvenience caused and request you to write to us at hello@milkbasket.com along with your registered contact details so that we can assist you on this.
SCAM - Misleading offers
I am writing this review after experiencing the same deceptive pattern five times in the last month. Milkbasket's practice of luring customers with "free products" and "low-cost offers" is nothing short of a systematic bait-and-switch scam.
Here is what consistently happens:
1. Attractive offers and "free items" are prominently displayed.
2. You build your cart to meet their minimum value requirement to avail these offers.
3. You place the order.
4. The next day, the key offer or free item is cancelled, marked "out of stock," with a casual "we didn't charge you for this."
This is not poor inventory management. This is a deliberate strategy. They get you to commit to an order with the bait of an offer, then withdraw the offer after you've locked in. They still fulfill the rest of your (now non-discounted) cart, having secured the sale under false pretenses.
It is a pathetic, frustrating, and consumer-unfriendly practice that wastes customers' time and trust. After five identical experiences, I can no longer attribute this to coincidence.
Final Warning: If you are considering Milkbasket for their advertised deals, be prepared to not receive them. You will likely pay full price for your regular items while the promised incentive magically vanishes after you order.
Here is what consistently happens:
1. Attractive offers and "free items" are prominently displayed.
2. You build your cart to meet their minimum value requirement to avail these offers.
3. You place the order.
4. The next day, the key offer or free item is cancelled, marked "out of stock," with a casual "we didn't charge you for this."
This is not poor inventory management. This is a deliberate strategy. They get you to commit to an order with the bait of an offer, then withdraw the offer after you've locked in. They still fulfill the rest of your (now non-discounted) cart, having secured the sale under false pretenses.
It is a pathetic, frustrating, and consumer-unfriendly practice that wastes customers' time and trust. After five identical experiences, I can no longer attribute this to coincidence.
Final Warning: If you are considering Milkbasket for their advertised deals, be prepared to not receive them. You will likely pay full price for your regular items while the promised incentive magically vanishes after you order.
Show more
Response from developer
Hi Raviteja, we sincerely apologize for the inconvenience caused and request you to write to us at hello@milkbasket.com along with your registered contact details so that we can assist you on this.
Unable to login
login showing CORS error.
Can you fix it? There is no way to reach any customer care either. I have active subscription
Can you fix it? There is no way to reach any customer care either. I have active subscription
App stopped working outside india
You idiots if you have stopped the app excessively outside india its your big mistake many NRIs cannot order groceries for parents. Shame on app and shame on you
OTP NOT coming
Latest update is causing so many issues. I am not able to add any thing . Not able to login .
Cannot login
Cannot login, otp is not triggering even after requesting it
App quality degrading
Keeps logging out and hangs now more than ever before
OFFERS
I have been shopping for quiet sometime but haven’t been receiving any offers on my app why is that so where as rest everyone has been getting them
Pathetic service
Milk basket is company is having such a pathetic service. On the very first day after downloading the app there team called me a promotional call mentioning i will get 500rs cash back if i do the topup of 1500 immediately on call. I did the topup however the cashback was not credited. They asked me to wait for 24hrs I did wait, still not topup was done from milk basket team. Today its been more than 10 days and there is no cashback given nor any follow up from there team nothing. Also i got incomplete order on the first day of delivery. There are so many issues with the team and management there customer care people just apologies and escalate the matter and there is no revert received. I am chatting with CC team from past 1 hr and again they are asking me to wait for 24hrs. And i am very sure here also they will revert me the same. So i request all not to use there services as they are extremely pathetic and non useful
Show more
Response from developer
Hi Nehal, we sincerely apologize for the inconvenience caused to you. We request you to write to us at hello@milkbasket.com along with your registered contact details so that we can look into this and connect with you.
poor maintenance
they dont refund even if order not delivered…. customers do not have an option to revoke the previous issues once after 24 hours. we cannot chat with the customer care always in the queue …worst app i have ever seen
