Milkbasket: Grocery Delivery appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Milkbasket is 78 out of 100 points across 7 verification signals from App Store and developer data.

Milkbasket User Reviews

Name: Milkbasket: Grocery Delivery
Rating: 4.51527 (262 reviews)

Milkbasket: Grocery Delivery

Aaidea Solutions Private Limited

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience28.6% of reviews

Neutral5.7% of reviews

Negative experience65.7% of reviews

~ Based on 70 written reviews from the US App Store.

Is Milkbasket Safe?

Milkbasket: Grocery Delivery appears safe based on user ratings. AppsHunter Safety Score for Milkbasket is 89/100.

This assessment is based on 262 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.3% of ratings point to a safe experience

2.3% of ratings suggest some concerns

9.4% of ratings point to a risky experience

~ Based on 256 App Store ratings for Milkbasket.

Is Milkbasket Legit?

Milkbasket: Grocery Delivery appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Milkbasket is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Pathetic service and portal.

It’s been 3 days I have been not received any order which is monthly subscribed. First of all they don’t have any customer service number where you can call and understand the issues or complain about the problem…we have paid yearly subscription. But MB team has no solution and don’t even bother to resolve issues or respond by call.

Pathetic customer support team Service.

Nick popat

3 months ago

worst service

No response from customer support, money was deducted worst service

Teja@11

3 months ago

Scamming app, trying to loot investor money

I signed up for the MilkBasket app after a sales executive visited my home, promising enticing offers like free sugar. Unfortunately, the sugar never arrived, either due to an executive’s error or an app glitch. Despite raising the issue with their senior team, I received no resolution. This was just the start. The app regularly shows offers, yet most items—like butter or cheese—are never actually available. The only offer I could consistently use was for eggs, but even then, they’d cancel the offer last minute. They’d still deliver the rest of my order, though, making it feel like a bait-and-switch tactic to keep customer spending. To add to that, they ran an offer on ginger, claiming they’d deliver one kilogram, but I only received 200 grams—another misleading offer. Overall, these patterns feel like a tactic to lure customers and investors without delivering on promises. To top it off, their prices are higher than other platforms. In short, I suggest avoiding MilkBasket entirely and opting for Zepto, Blinkit, or Zomato for a more honest and reliable experience.

Alifiyah H

3 months ago

Response from developer

Hi, we are sorry for the bad experience you had. Please share your concern alongwith the registered contact via hello@milkbasket.com so that we can check what lead to your dissatisfaction.

This company won’t survive long

It was good for initial few months. But now it has become daily frustration instead of convenience. Their own supply chain people are ruining it and management doesn’t have a clue. They are just burning the investor’s money as long as it lasts.
Their delivery people are scamming customers in the name of silent delivery. They are putting the ordered products at the door, taking pictures as proof and then taking back the valuable products with them. When raised issue, they come to your doorstep show you the pictures that they delivered and forcing to revoke the issue raised in the app. If you deny, they are shouting and creating scene. This has become daily morning ritual.
Most of the people on society stopped using it. Not worth. Eating up peace of life.

fagsg84746

5 months ago

Response from developer

Hi, we're sorry to learn about the experience. Please help us with your registered contact details at hello@milkbasket.com so that we can look into this for you.

WORST APP EVER

This is one of the most frustrating grocery apps I’ve ever used.

MilkBasket constantly shows attractive offers and discounts, but they do not honor them at all. On one of my phones, I was clearly shown an offer of ₹ 30 off on milk for 7 days — not applied. I didn’t received 30 off on the other 6 days only day 1. Similar fake offers were shown multiple times, but none were actually given.

Delivery is another major issue. If you order vegetables or groceries today, there is no guarantee they will deliver it the next day. Orders are frequently skipped with irrelevant and unacceptable reasons. This has not happened once or twice — it has happened to me more than 10–20 times.

Customer support is extremely poor. They do not have a direct phone number. They say they will “arrange a call,” but despite requesting calls 4–5 times for different issues, only two calls ever happened, and even then, the same problems continued. Every complaint gets the same scripted response: “We will try our best” — but nothing ever improves.

False offers, unreliable delivery, no proper customer support, and repeated issues without resolution. I would not recommend this app to anyone unless they seriously improve their service and stop misleading customers.

kashish@02

6 months ago

Response from developer

Hi Kashish, we are sorry for the bad experience you had. Please share your concern alongwith the registered contact via hello@milkbasket.com so that we can check what lead to your dissatisfaction.

App doesn’t work!

I have installed the app and its not working. Without a phone number, there is no content in the app. If I signup, I am not getting OTP. What a waste of time with this app. Please stay away.

Sankalp J.

6 months ago

Response from developer

Hi Sankalp, we are sorry for the bad experience you had. Please share your concern alongwith the registered contact via hello@milkbasket.com so that we can check what lead to your dissatisfaction.

Worst delivery ever

I was delivered the leaking milk packets three times in a week even after escalating with support there was no response don’t waste your money in this app

Donald-jr

7 months ago

Response from developer

Hi there, we sincerely apologize for the inconvenience caused and request you to write to us at hello@milkbasket.com along with your registered contact details so that we can assist you on this.

Horrible customer service

Worst csr I have ever experienced in my life ! They don’t care resolution !

Real-review97

7 months ago

If tenant shifts another tenant cannot use the same address.

Worst customer service and app experience. One of my order got delivered to my old location as while changing address the app didn’t allow me to change address citing someone else is using that address and still order got placed. Reached out to customer care they are saying we can’t help. They even didn’t share the delivery person’s number citing they don’t save their number. Now tell me if the delivery person takes the order then how will these people track. They are not issuing refund and asking me to call the old tenant and ask him to change address in app. How would I have the contact number of the old tenant and why should I reach out if there is a glitch in their application. First time I have seen application like this and customer service which is useless. They close the ticket without resolving and just say sorry.

S6156

7 months ago

Response from developer

Hi, we sincerely apologize for the inconvenience caused and request you to write to us at hello@milkbasket.com along with your registered contact details so that we can assist you on this.

SCAM - Misleading offers

I am writing this review after experiencing the same deceptive pattern five times in the last month. Milkbasket's practice of luring customers with "free products" and "low-cost offers" is nothing short of a systematic bait-and-switch scam.

Here is what consistently happens:

1. Attractive offers and "free items" are prominently displayed.
2. You build your cart to meet their minimum value requirement to avail these offers.
3. You place the order.
4. The next day, the key offer or free item is cancelled, marked "out of stock," with a casual "we didn't charge you for this."

This is not poor inventory management. This is a deliberate strategy. They get you to commit to an order with the bait of an offer, then withdraw the offer after you've locked in. They still fulfill the rest of your (now non-discounted) cart, having secured the sale under false pretenses.

It is a pathetic, frustrating, and consumer-unfriendly practice that wastes customers' time and trust. After five identical experiences, I can no longer attribute this to coincidence.

Final Warning: If you are considering Milkbasket for their advertised deals, be prepared to not receive them. You will likely pay full price for your regular items while the promised incentive magically vanishes after you order.

Raviteja Neravati

8 months ago

Response from developer

Hi Raviteja, we sincerely apologize for the inconvenience caused and request you to write to us at hello@milkbasket.com along with your registered contact details so that we can assist you on this.

Unable to login

Apple-User-2004

8 months ago

Response from developer

Hi there, we apologize that you faced trouble while using our application. Please help us with your registered contact number, app version, device details along with the snapshot of error you are facing at hello@milkbasket.com for us to look into this issue.

App stopped working outside india

You idiots if you have stopped the app excessively outside india its your big mistake many NRIs cannot order groceries for parents. Shame on app and shame on you

KaranKishore

9 months ago

Response from developer

Hi Karan, we apologize for the inocnvenience cause. For your account’s safety, access to the app is currently restricted when customers are outside the country. We appreciate your understanding and patience.

OTP NOT coming

Latest update is causing so many issues. I am not able to add any thing . Not able to login .

Vkumar001

9 months ago

Response from developer

Hi, we are here to help. Kindly share a brief summary of your concern along with the registered contact number at hello@milkbasket.com so that we could look into this.

Cannot login

Cannot login, otp is not triggering even after requesting it

fdhvyj NV fdf

9 months ago

Response from developer

Hi, we are here to help. Kindly share a brief summary of your concern along with the registered contact number at hello@milkbasket.com so that we could look into this.

App quality degrading

Keeps logging out and hangs now more than ever before

Prerna_arora

9 months ago

Response from developer

OFFERS

I have been shopping for quiet sometime but haven’t been receiving any offers on my app why is that so where as rest everyone has been getting them

Gmalhotra46

10 months ago

Response from developer

Hi there, we would request you to check out other available offers and discounts. We appreciate your continuous support.

Pathetic service

Milk basket is company is having such a pathetic service. On the very first day after downloading the app there team called me a promotional call mentioning i will get 500rs cash back if i do the topup of 1500 immediately on call. I did the topup however the cashback was not credited. They asked me to wait for 24hrs I did wait, still not topup was done from milk basket team. Today its been more than 10 days and there is no cashback given nor any follow up from there team nothing. Also i got incomplete order on the first day of delivery. There are so many issues with the team and management there customer care people just apologies and escalate the matter and there is no revert received. I am chatting with CC team from past 1 hr and again they are asking me to wait for 24hrs. And i am very sure here also they will revert me the same. So i request all not to use there services as they are extremely pathetic and non useful

Nehal swami

a year ago

Response from developer

Hi Nehal, we sincerely apologize for the inconvenience caused to you. We request you to write to us at hello@milkbasket.com along with your registered contact details so that we can look into this and connect with you.

poor maintenance

they dont refund even if order not delivered…. customers do not have an option to revoke the previous issues once after 24 hours. we cannot chat with the customer care always in the queue …worst app i have ever seen

fftbvfse

a year ago

Response from developer

Hi there, we are sorry for the bad experience you had. Please share your registered contact at hello@milkbasket.com so that we can check this for you.

Products recklessly delivered on the floor

This is the only app that throws products on the floor in the name is silent delivery. Rest other apps silently place products inside the delivery bag hung to the door.
Past one month I have been daily raising issues in chat and email to place products inside the bag. But they don’t. Milkbasket, do u hv minimum common sense? How many times shud we tell u to place products inside the bag? It’s attracting residents and we r being fined for it. Seriously for the last one month it’s been such a hassle reminding Milkbasket about placing products inside the bag. No use at all.
Wats hr policy with respect to delivering products inside the bag? Do u hv one ? It’s better to cancel membership and get a refund of the charges rather than dealing with this adamant app. Wats the process to cancel and get a refund ?

Govindh23

a year ago

Response from developer

Hi Govindh, we apologize we couldn't get deliver the order as per your preference. Kindly share the registered contact number at hello@milkbasket.com so that we can take this up from our end.