Gourmet Society User Reviews

Name: Gourmet Society - Plus
Rating: 2.05479 (292 reviews)

Gourmet Society - Plus

Simard Ltd

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Responsive support

When version 9.6 was released the app stopped working on my iPhone 8. When I contacted support I got instant confirmation of receipt. The following day I received an email requesting more details. My reply was again replied to with an expiation of the problem and an expected date for solution. As planned, the 9.7 version was released - problem solved. If others criticise this support response and fix then they fail to understand the complexity of ensuring an app works with everything that is also changing around us.

oyster59

4 months ago

Much better now!

Today I am editing my review from 1 star back to 4 stars, as it appears the devs have fixed the bug preventing opening the app.
All appears to be well now.

RoGueDanneRZ

4 months ago

Discounts are poor, some listed places refuse to accept it…

Overall a terrible offering from my bank that includes this with my account. The reach of places listed is limited to begin with. Two I have visited locally refused to honour the app full stop despite being listed. The pizza deals need further scrutiny as well, as promotions and combo deals at the time were offered to any customer with a better level of discount than this affords. Really can’t recommend it.

themastergoose

4 months ago

Very poor

The app is terrible. It forgets where you are searching, so each time you need to tell it. It gives you restaurants miles away from where you want. The developers clearly blender actually use the app, otherwise they would realise how hard they have made it to use. Why not have a filter that lets you specify the max distance from your selected location. If I’m in Bath I really don’t want a restaurant in Swindon FFS

Jayinoz99

9 months ago

Cinema tickets more expensive than booking direct

Really not sure how I am supposed to use this app. It appears that cinema tickets are more expensive when using the app than booking direct. Each different offer has a different method of redeeming the money, all rather confusing and takes too long.

Mr Bean's Mum

a year ago

Location doesn’t work

The location has never worked. No option on iPhone settings for location. I am always in London!! In app if the location slider is moved it takes you to the place in settings with no option for location.
Addendum: Don’t bother trying to email them! Same copy & paste response 9 times so far!!

nigelgibson

a year ago

Response from developer

Hello, there is an option to allow your location services when you first register on our app. You can go to your phone settings and update this to allow location access whilst using our app. This will ensure that your location is automatically set to wherever you may be, bringing up participating venues in your area. If you need any help with this, then please reach out to us on lloyds@gourmetsociety.co.uk and we will be happy to help you.

Pointless

Honestly surprised that an established bank has chosen this app and this low quality service (more like non existent actually). Most of restaurants are either closed, when you find one open they have no idea what this gourmet society offer is and they block from being able to call and ask more questions. There hasn’t been any way to use so far in more than 5 restaurants and seems like the restaurants are even unaware they’re on this?? Very very disappointing

ChrysaBsb

a year ago

Response from developer

Hello, I'm sorry that your experience using your discount didn't go as we would have hoped. Please get in touch with us at lloyds@gourmetsociety.co.uk with the venue details so that we can investigate. Thank you

How to ruin the business of hospitality

It is cringing to realise that an established bank would link to an app which makes it almost impossible to use its options. I had problems with coffee places which now understand why would take their distance from this app even if listed. The customer service is non existent and would deny any problem. To ‘dine out’ as they call it , customers have to call 24 hours in advance. And places are available only on some days. Ever heard of such nonsense from an app which is meant to be used to find places where to eat? I don’t know how places in the list don’t refuse to be included. It ruins their business. The pizza delivery service offers a discount only spending an amount which is clearly for more than one person and using a totally different app. Who wants to have that fuss?
I have been unable to use it aside from the occasional coffee.
It must be engineered by people who want to prevent other people from eating out.
It is a real eye sore for a bank which uses it as a ‘benefit’ for their products.

Driasprivate

2 years ago

Response from developer

We are sorry to hear that you aren't enjoying your membership so far. Please reach out to us via lloyds@gourmetsociety.co.uk and we will be happy to help you.

Club Lloyds free gourmet society app

This is absolutely hopeless. Impossible to access the app. I have tried numerous times via different routes without success. Get to login screen and impossible to log in. Absolute waste of time. So disappointed last year it was so simple to use. I have now van given up. Not much of a reward more a dead loss. I really disappointed Club Lloyds customer

Chutney maker

2 years ago

Response from developer

Very sorry you're having tech issues and are struggling to login, can you please install the latest app version on your device 8.2.7 - if you still have issues please get in touch via lloyds@gourmetsociety.co.uk

Unusable map

Pretty terrible app. The map doesn't allow you to scroll around looking for places, you have to search for specific places, which defeats the purpose of having a map. Also, if there are two places exactly on top of each other (two places in one location) then it's impossible to click on them in the map - all it shows is a pin with '2' on it.

alkeshv

2 years ago

Response from developer

Hello, there is an option to allow your location services when you first register on our app. You can go to your phone settings and update this to allow location access whilst using our app. This will ensure that your location is automatically set to wherever you may be, bringing up participating venues in your area. If you switch to 'list search' this should be a clearer format for you to view our participating restaurants. If you need any help with this, then please reach out to us on lloyds@gourmetsociety.co.uk and we will be happy to help you.

Provide non working codes!

First time I’ve tried using the Cinema codes today. I’ve never had an issue with the pizza codes but using the Cinema tickets has been an absolute headache. Firstly I had to pay Gourmet Society to get the discount codes which I found a bit weird but figured they would just reduce the Cinema tickets to £0. NEITHER discount ticket worked! I then ended up paying FULL price at the Cinema so not only have I paid full price at the Cinema but I’ve ALSO paid Gourmet Society for absolutely nothing. You can’t get hold of them unless you complete an online form and now I have to wait around for them to contact me before I have to contact my bank to raise a formal dispute about the payment. Seeing as Gourmet Society have an agreement with Lloyds Bank I’ll be making a formal complaint with the bank about their usage of Gourmet Society if I don’t get my money back. Nothing but headache dealing with this today.

Glaxo1

2 years ago

Response from developer

Hello, I'm sorry to hear about your experience. Since your review we have made some big changes to improve the app journey for our members. Please check out our new app and if you need any help just reach out to us at lloyds@gourmetsociety.co.uk

Easy access

Have managed to find several new locations to dine out at using the search feature in the app, and a discount on top! Would recommended

nick___L

2 years ago

Response from developer

Thanks for the review! We are hoping that the new updates make things a bit easier for customers. More savings eating out again soon we hope :)

Great app

Downloaded the app and had no issues, easy to use and navigate to other pages and offers! The layout is customer friendly and this app has made saving money a seamless process for me.

Dee_1611

2 years ago

Response from developer

Thanks for the review. We are glad the updates to the app are making things a little easier to use.

Good app

Good discounts, makes going to cinema easier, good application user interface, could use some work though, and not to mention its wonderful getting discounts on virgin experiences. Not sure why the reviews are so low. My only issue is the fact that you can only contact customer service by email on working days. I feel like they should be more accessible

Update:

This app is actually garbage, been paying 3£ a month just for the one time I want to use it, the purchase button not working on any of my platforms

Scammander22898

2 years ago

Response from developer

We're glad to know your making great savings using your membership, although your tech experience is disappointing to hear. Can you please re-install the app on your mobile and if the issue persists please get in touch via help@gourmetsociety.co.uk

Worst app

This app is not nearly up to scratch. It forgets you every time you need to use it. I have used it a few times now and every time you have to put in your entire email address and then try to remember your password. It takes the same amount of time to log in and find password that it takes for barista to make you coffee and get your food. Fix it please.

JenJ5

3 years ago

Response from developer

We are sorry that you had issues with our app. We have been working hard to ensure that customer's find it easier to use and have ironed out some bugs. Please check if you have any updates pending in your app store. If you continue to have issues please reach out to our Customer Service Team who will be more than happy to help at lloyds@gourmetsociety.co.uk

App not great and offers in the app even worse 😭

Searching via the app is very basic
But more importantly, although the ‘sales pitch’ is all about how many places that you can get discounts, e.g the main Italian restaurants, coffee places etc, the reality is very different. In Reading area there are loads of these ‘chains’ yet only about 8 places in total where offers can be used.
So a bit rubbish TBH

Rev I Ewer

3 years ago

Response from developer

We are sorry to read your review about the availability in your local area. We are always looking to add new independent venues as well as expand our chain proposition. I hope that over the last few months you have seen some more options available where you can enjoy our benefits.

Horrendous app, almost never works properly

Had a Club Lloyds account for years now and the previous app was always quite poor but since they created a separate app for Club Lloyds, it's never worked at all for me.

I can sign in ok but I can never check out - the screen just hangs and they goes blank. Had the same issue with 3 different handsets, it's a complete joke that there's no browser based option for this either.

Feels like it's designed to not give you the discount. What a dreadful service this is to use in general, would never pay for this if it wasn't free.

DavidW0195

3 years ago

Response from developer

We have been working hard on our app recently and would ask that you check your updates for the newest version which we hope is more stable. Should you still have issues please reach out to our Customer Service Team who will be able to help you can contact us at lloyds@gourmetsociety.co.uk

Works well

I haven’t properly used the app yet but signing is has been no problem. I’m looking forward to using it

JElsegood

3 years ago

Response from developer

We are glad that you were able to enjoy our app last year. We hope that you can choose the benefit when it comes to your renewal period again this year. If you need any help with any aspect of your membership please reach out to our Customer Service Team at lloyds@gourmetsociety.co.uk

MINUS FIVE STARS

What an awful app and company to deal with. Lloyd’s needs to get this sorted, offering an incentive on a bank account that does not full fill what is advertised is disappointing. Not every account holder that chooses the Gourmet Society will have access to an App and although a card in the wallet may be outdated to some, why change something that has worked for years and did not cause people problems.

Fedup custmer

3 years ago

Response from developer

We are sorry that you are unhappy the benefit switched to a mainly digital proposition last year. There are ways customers can still order a plastic card. However, our newer chains are moving to a more digital system in the way they process the discounts. If you are still having issues please reach out to our Customer Service Team on lloyds@gourmetsociety.co.uk

Impossible

I’ve got the offer through my bank account, one year free. I downloaded the app, tried to create an account, I’m 100% sure everything is right but when I try to log in it keep saying that my password doesn’t match the email address. I then requested a password reset and got the message that I was going to get a reset link by email. Tried several times but no email. And none in my spam folder either. I’m giving up on this one. What’s the point on giving freebie’s if they don’t work. Impossible app to work with.

Pigmar12

3 years ago

Response from developer

I'm sorry that our app didn't meet your expectations last year, we have been working hard to ensure that customers find it easier to use. It sounds like you may not have transitioned your account from our old app to our new app. If you still need help accessing your benefits please contact us via email on lloyds@gourmetsociety.co.uk and our Customer Service Team will be happy to help