Awful
Horrible doesn’t work
Stopped Working
App stopped working. It says it doesn’t have a connection to the Internet.
doesn’t work
In the Denver Airport and no shops/restaurants are showing up. What’s the point of the app if the main feature isn’t loading lol
No longer supported
The app was great when it started however it is no longer supported. Fewer and fewer restaurants use the app. There are airports now where there zero restaurants to order from. The airport maps are no longer updated. There are airports that have been renovated in the last three years that still show the old map. Don’t waste your time downloading this app!
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Not working anymore
Doesn’t appear to work anymore. No vendors seem to use their service so it’s a useless app and will not show any options any longer.
Waste
Waste of time. Waste of money. And no customer reps to help
Could Not Use
Could not create an account.
First and last time
Needed to cancel my order. Zero customer support
Does not work…at least at SLC
Just like some other reviews, I tried ordering over and over again. It would get to submitting the order and then would never go through. Pretty worthless if it doesn’t do the one thing it is designed to do. Skip this download!
Was great till you don’t get your order
I order some food on the app. At first it was on point but the last two orders were canceled and didn’t receive one of the orders but still got charged. Terrible customer service.
Orders may or may not get fulfilled
I’ve used Grab several times and have an issue at least 75% of the time. Half of the time the restaurant never fulfills the order or is to busy to work on it during the pickup window. The other times the order has been incorrect or incomplete. The app is designed to save you time but unless you have tons of time to chase down the restaurant and have them find your order and then another 30 min to make it past the pickup time, don’t bother. It’s more efficient and cheaper to order in person.
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Fast and Easy !!!
You kidding me?! Why didnt they do this earlier ! Its so fast and easy and more convenient for employee who’s lunch time is only 30 mins !! Thanks for coming up with this idea !
New account set up error
Trying to register as a new user and am not receiving the text verification to my phone. Screen that says enter code sent to my phone number shows <null> for the phone number I entered during registration process. Entered all information correctly on initial page. No phone number to call for assistance. Unsatisfactory.
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App is broken. Won't work. Don't bother
Spent 45 minutes trying to make an account to send food to my child who is stuck in the airport. The app shows <null> value no matter what phone number or facebook you use to log in. Desktop, mobile, we tried it all. Zero support, no help desk, no communication at all. This app clearly has no upkeep and just wants your data.
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Terrible Concept
I placed an order via Grab before getting off the plane and when I arrived at the restaurant they couldn’t fulfill my order. I had already been charged and O couldn’t replace any items. I was charged for items I did not receive and now I cannot get ahold of anyone to refund my money!!! This is such a scam. I arrived on Sunday and I am still waiting for a response to my help tickets! They me $20!
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Trash
Worse than useless. Wasted my entire pre-flight window walking to a far-flung gate at BOS and waiting over 20 minutes to ultimately be treated like a crazy person when I asked the cashier about Grab orders. She’d never heard of it, and I was certainly not getting the breakfast/coffee I’d paid for.
Lack of customer service
I used to love using this app to order food, since I work at the airport. However, I had a problem with one order. Didn’t get foos and was charged. One week after, still waiting for my refund
Take out the last step!
This has hosed me twice! After confirming the order and hitting “pay”, why is there ANOTHER confirmation step??? When it shows the clock, that should mean the order has been placed.
Employee Discount
Great app only problem is there is no way to apply employee discount
THIS APP NEVER WORKS!!!
Won’t load restaurants. When it does it won’t let you make an account to check out. Keeps going back to part to put in phone number. Frustrating because it’s a great concept.
