Potentially the Least User-Friendly App I’ve Ever Had the Displeasure of Using
Downloaded the app before placing an order to see if there were any deals. The deal I got for doing so was nice, ended up with a free Shareable Cinnamon Roll platter. Everything else, however, was a nightmare.
For starters, I tried to add a Country Fried Steak meal to the cart, but part of the meal was unavailable so it wouldn’t add. However, it also wouldn’t tell me which part was unavailable, so I had to keep changing the sides/extras until it finally went through. (The cornbread was the problem.)
Then I went to edit the meal in the cart and found out the edit button doesn’t work at all. It just throws an error along the lines of “item not found” when you click it. Which was lovely, since that meant I had to fully remove the item from my cart and re-add it with the new changes.
Then, the free Shareable reward wouldn’t activate. I ended up having to relaunch the app and try again, since trying to redeem the reward would throw a “failed to apply offers” error message. After reloading the app, it worked fine.
Finally, it wouldn’t let me place the order. After all that struggle I ended up just having to call the restaurant and order over the phone since nothing I did would fix the issue. Double and triple checked my payment method, called to make sure they were open still, reloaded the app multiple times, changed the pick up time, nothing would work.
I tried to use the app again today and encountered many of the same issues, but I was able to at least use the app this time. Yay.
All in all, amazing food and good rewards through the app. If you can get the app to work, that is.
For starters, I tried to add a Country Fried Steak meal to the cart, but part of the meal was unavailable so it wouldn’t add. However, it also wouldn’t tell me which part was unavailable, so I had to keep changing the sides/extras until it finally went through. (The cornbread was the problem.)
Then I went to edit the meal in the cart and found out the edit button doesn’t work at all. It just throws an error along the lines of “item not found” when you click it. Which was lovely, since that meant I had to fully remove the item from my cart and re-add it with the new changes.
Then, the free Shareable reward wouldn’t activate. I ended up having to relaunch the app and try again, since trying to redeem the reward would throw a “failed to apply offers” error message. After reloading the app, it worked fine.
Finally, it wouldn’t let me place the order. After all that struggle I ended up just having to call the restaurant and order over the phone since nothing I did would fix the issue. Double and triple checked my payment method, called to make sure they were open still, reloaded the app multiple times, changed the pick up time, nothing would work.
I tried to use the app again today and encountered many of the same issues, but I was able to at least use the app this time. Yay.
All in all, amazing food and good rewards through the app. If you can get the app to work, that is.
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Redemption Of Rewars nonfunctional
I attempted to redeem my reward of a shareable and added an order of fried pickles to my cart. Despite having the point(pegs) to redeem the item I was met with an error message when I got to my cart. Attempted to contact customer service through the app and they were completely useless. There seems to be issues of what items can actually be redeemed even if they are in the category for which the reqard should be viable or issues on the design if the app itself.
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Limited Party Size
Downloaded the app to use the call ahead seating feature, but parties are limited to a max of 6. Called the store to see if they could add 2 more to the entry to create a party of 8, but they said I had to use the app. Was told to make another entry in the app under the same name. Attempted to follow the instructions but discovered the app doesn’t support multiple entries. If you have a big family, make multiple entries on separate devices to join the waitlist under the same name, but someone in the party will still need to show up early to tell the host to combine the entries. Showing up that early defeats the purpose of remotely joining the waitlist.
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Good Food / Horrible App
I don’t usually write reviews, but every time I try to use this application, I end up getting angry and moving on to something else. It needs some serious bug fixes. It won’t let you change the time for pickup or modify a dish that’s been saved to the cart. If you want to edit anything you have to completely delete and start over. It’s ridiculous. The food is good but this app needs some serious improvement.
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This app needs to be updated. Didn’t add tip to total.
This app needs to be updated. I used this app a couple weeks before and it worked fine, but the last time I ordered and even though I checked the other box for the tip and added a tip amount, it did not add it to my order. I had to pull cash to give to the driver when she got here. I did the chat and it didn’t help. It said, they couldn’t add the tip to the order and then it just gave me the phone number to the restaurant and when I called the restaurant, they told me to hold while they connect me to someone and I let it ring a minimum of 20 times and no one answered. It was really very frustrating to have to deal with. I tried another order, because i thought it could have been my fault, but no it wasn’t me, it was going to do the same thing and not add the tip to the total price. This needs to be addressed. Luckily I had the extra cash, so I could give the driver the tip, but what if I hadn’t. What a mess it could have been.
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