Can’t pay, points not loading
There was a time where you could scan QR on receipt at table and pay. Not anymore. Scanning it gives an error code. At my location, they can’t scan my rewards qr in the app to give me points. Feels like app is pointless ?? And misleading. I entered phone number at register but points didn’t load to my app.
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Can’t track order progress
The app is good for rewards but you can’t track order progress or delivery from the app itself. Whoever delivered my order only brought half of it and the store believes we purchased it through the DoorDash and it doesn’t tell you when to expect delivery
Just awful
This app is embarrassing for it to be 2026 and this bad of a layout/ process. If this app had a simpler structure it would be much better to navigate. I added my food to the cart and process check out then of course a bug and connection issue, made me have to refresh the app lost my whole cart. Then re-entered my cart just for the same process to happen again so on the fourth time, I finally got to order my food and I didn’t even get my birthday reward credited so I had to pay out-of-pocket for my birthday reward. Because of the process of that as well. Mind you every time I use the Cracker Barrel app. It seems to do this to where I have to go on the website and order it off the website.
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Terrible
This app is one of the worst apps out there. It works half the time if you are lucky! It has always been pretty terrible and I guess they don’t give enough of a damn to fix it and make it better!
Good app
It’s a good app except when choosing the grandmas sampler it doesn’t let you choose sausage or bacon just the ham.
