Condiments
Overall the app is pretty good but needs a little work on ordering the condiments and silverware. Sometimes it lets you and sometimes not.
Idiot Design
Stupid app wants me to enter a vehicle year. There is no spot to enter that and it wont let me order without it.
App broken on checkin
App broken on checkin, i keep pressing it and no confirmation that it worked
Something is wrong with the app
The app used to be fine, but all of a sudden it will no longer process your payment (at least w/ apple pay). In addition, when you try to enter a specific tip amount, the app changes the amount. Much easier to just order online.
Bad app
The app keeps giving me an error when I try to order. Now it won’t even take my payment :(
Can’t pay, points not loading
There was a time where you could scan QR on receipt at table and pay. Not anymore. Scanning it gives an error code. At my location, they can’t scan my rewards qr in the app to give me points. Feels like app is pointless ?? And misleading. I entered phone number at register but points didn’t load to my app.
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Can’t track order progress
The app is good for rewards but you can’t track order progress or delivery from the app itself. Whoever delivered my order only brought half of it and the store believes we purchased it through the DoorDash and it doesn’t tell you when to expect delivery
Just awful
This app is embarrassing for it to be 2026 and this bad of a layout/ process. If this app had a simpler structure it would be much better to navigate. I added my food to the cart and process check out then of course a bug and connection issue, made me have to refresh the app lost my whole cart. Then re-entered my cart just for the same process to happen again so on the fourth time, I finally got to order my food and I didn’t even get my birthday reward credited so I had to pay out-of-pocket for my birthday reward. Because of the process of that as well. Mind you every time I use the Cracker Barrel app. It seems to do this to where I have to go on the website and order it off the website.
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Terrible
This app is one of the worst apps out there. It works half the time if you are lucky! It has always been pretty terrible and I guess they don’t give enough of a damn to fix it and make it better!
Good app
It’s a good app except when choosing the grandmas sampler it doesn’t let you choose sausage or bacon just the ham.
Potentially the Least User-Friendly App I’ve Ever Had the Displeasure of Using
Downloaded the app before placing an order to see if there were any deals. The deal I got for doing so was nice, ended up with a free Shareable Cinnamon Roll platter. Everything else, however, was a nightmare.
For starters, I tried to add a Country Fried Steak meal to the cart, but part of the meal was unavailable so it wouldn’t add. However, it also wouldn’t tell me which part was unavailable, so I had to keep changing the sides/extras until it finally went through. (The cornbread was the problem.)
Then I went to edit the meal in the cart and found out the edit button doesn’t work at all. It just throws an error along the lines of “item not found” when you click it. Which was lovely, since that meant I had to fully remove the item from my cart and re-add it with the new changes.
Then, the free Shareable reward wouldn’t activate. I ended up having to relaunch the app and try again, since trying to redeem the reward would throw a “failed to apply offers” error message. After reloading the app, it worked fine.
Finally, it wouldn’t let me place the order. After all that struggle I ended up just having to call the restaurant and order over the phone since nothing I did would fix the issue. Double and triple checked my payment method, called to make sure they were open still, reloaded the app multiple times, changed the pick up time, nothing would work.
I tried to use the app again today and encountered many of the same issues, but I was able to at least use the app this time. Yay.
All in all, amazing food and good rewards through the app. If you can get the app to work, that is.
For starters, I tried to add a Country Fried Steak meal to the cart, but part of the meal was unavailable so it wouldn’t add. However, it also wouldn’t tell me which part was unavailable, so I had to keep changing the sides/extras until it finally went through. (The cornbread was the problem.)
Then I went to edit the meal in the cart and found out the edit button doesn’t work at all. It just throws an error along the lines of “item not found” when you click it. Which was lovely, since that meant I had to fully remove the item from my cart and re-add it with the new changes.
Then, the free Shareable reward wouldn’t activate. I ended up having to relaunch the app and try again, since trying to redeem the reward would throw a “failed to apply offers” error message. After reloading the app, it worked fine.
Finally, it wouldn’t let me place the order. After all that struggle I ended up just having to call the restaurant and order over the phone since nothing I did would fix the issue. Double and triple checked my payment method, called to make sure they were open still, reloaded the app multiple times, changed the pick up time, nothing would work.
I tried to use the app again today and encountered many of the same issues, but I was able to at least use the app this time. Yay.
All in all, amazing food and good rewards through the app. If you can get the app to work, that is.
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Redemption Of Rewars nonfunctional
I attempted to redeem my reward of a shareable and added an order of fried pickles to my cart. Despite having the point(pegs) to redeem the item I was met with an error message when I got to my cart. Attempted to contact customer service through the app and they were completely useless. There seems to be issues of what items can actually be redeemed even if they are in the category for which the reqard should be viable or issues on the design if the app itself.
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Limited Party Size
Downloaded the app to use the call ahead seating feature, but parties are limited to a max of 6. Called the store to see if they could add 2 more to the entry to create a party of 8, but they said I had to use the app. Was told to make another entry in the app under the same name. Attempted to follow the instructions but discovered the app doesn’t support multiple entries. If you have a big family, make multiple entries on separate devices to join the waitlist under the same name, but someone in the party will still need to show up early to tell the host to combine the entries. Showing up that early defeats the purpose of remotely joining the waitlist.
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Good Food / Horrible App
I don’t usually write reviews, but every time I try to use this application, I end up getting angry and moving on to something else. It needs some serious bug fixes. It won’t let you change the time for pickup or modify a dish that’s been saved to the cart. If you want to edit anything you have to completely delete and start over. It’s ridiculous. The food is good but this app needs some serious improvement.
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This app needs to be updated. Didn’t add tip to total.
This app needs to be updated. I used this app a couple weeks before and it worked fine, but the last time I ordered and even though I checked the other box for the tip and added a tip amount, it did not add it to my order. I had to pull cash to give to the driver when she got here. I did the chat and it didn’t help. It said, they couldn’t add the tip to the order and then it just gave me the phone number to the restaurant and when I called the restaurant, they told me to hold while they connect me to someone and I let it ring a minimum of 20 times and no one answered. It was really very frustrating to have to deal with. I tried another order, because i thought it could have been my fault, but no it wasn’t me, it was going to do the same thing and not add the tip to the total price. This needs to be addressed. Luckily I had the extra cash, so I could give the driver the tip, but what if I hadn’t. What a mess it could have been.
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Waitlist feature is terrible
The app feedback button isn’t working within the app or I’d leave this message there.
I came to Crackel Barrel today for my usual: Momma’s pancake breakfast. I noticed the restaurant was super busy so I used the app to join the waitlist. The app clearly says that I will get a text when it’s my turn so I sat in my car and waited. About 40 mins goes by and still nothing. I went into the restaurant and noticed that parties were being sat immediately. As soon as I walked up to the hostess stand, they were ready to seat me, even without saying I was on the waitlist.
I asked to confirm that I was actually on the waitlist. The hostess looked me up and confirmed I had been on the list and that they had called my name several times.
That’s not what the app told me would happen when I joined the waitlist. I was told I’d get a text so I didn’t even go into the restaurant. Then to be greeted with that. It was not a great experience. The hostess made it sound like it was my fault that I didn’t hear my name being called. Quite the frustrating experience today. Not what I’d expect from Cracker Barrel.
I came to Crackel Barrel today for my usual: Momma’s pancake breakfast. I noticed the restaurant was super busy so I used the app to join the waitlist. The app clearly says that I will get a text when it’s my turn so I sat in my car and waited. About 40 mins goes by and still nothing. I went into the restaurant and noticed that parties were being sat immediately. As soon as I walked up to the hostess stand, they were ready to seat me, even without saying I was on the waitlist.
I asked to confirm that I was actually on the waitlist. The hostess looked me up and confirmed I had been on the list and that they had called my name several times.
That’s not what the app told me would happen when I joined the waitlist. I was told I’d get a text so I didn’t even go into the restaurant. Then to be greeted with that. It was not a great experience. The hostess made it sound like it was my fault that I didn’t hear my name being called. Quite the frustrating experience today. Not what I’d expect from Cracker Barrel.
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Fav Restaurant
Fan-fabulous!
pay with app
payment through app never works
Never Fully Working
The Cracker Barrel app is okay in that it lets you complete the order generally, but I have never used their app where there wasn’t some type of bug that made it frustrating to use. Some previous examples were with it not accepting gift cards or run-of-the-mill payment option, randomly not allowing me to complete my order via the app for some unexplained reason, and not allowing me to order a piece of cake before 11AM (even though I was getting a prompt to do so). Now the frustration is that it won’t allow me to add extra syrup under the condiments section even though it is clearly one of the selection listed as available for an extra $0.79. It throws up an “Error. Something went wrong!” Message the last few times we’ve order from the app. We do like their food, so I hope they eventually get this app worked out where there’s no bug bugs.
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Worst app
Genuinely this is the worst restaurant app.
