Most Difficult to Use
Every time the time changes (daylight savings), I have to reset each schedule. In addition, making those changes almost always gives me an error, so I need to delete them and start all over again. However, sometimes that doesn’t work either. I’m not really sure what DOES work! It’s the most frustrating app I have. Please improve or replace it with something that does work!
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App needs a lot of work
Performance is very slow and one of the core helpful features (battery levels) doesn’t work properly and will just stop showing the battery level even just days after a charge when I know the batteries are full. Pretty worthless. It seemed to work better before we got our gateway.
Lousy SW and/or HW
This app is constantly losing the configuration and the settings. Kept trying to find my shades in the account and got no shades or no routine found. Company that charged an arm and a leg for their product should be ashamed of how the application and their products not working together.
Timers don’t work
What a piece of junk
Still bad
[Re-tested Jan 2026, same issue]
All shades work fine in both home network and away from home, but only on demand – all automation routines have no effect (both ad-hoc play/test or timed). Tried it with newly created routines, none work.
Still no integration into Apple or Google Home apps, but maybe they should first try to get their own app under control.
All shades work fine in both home network and away from home, but only on demand – all automation routines have no effect (both ad-hoc play/test or timed). Tried it with newly created routines, none work.
Still no integration into Apple or Google Home apps, but maybe they should first try to get their own app under control.
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Disappointing App
This App should work better given how expensive the shades are. The lack of integration with Apple Home Kit is a huge oversight. I expected the shades to work with a voice assistant and would have gone with another brand had I known this wasn't the case.
Routines to open and close the shades don't work consistently and make them useless. I would avoid purchasing Graber products until they make the application functional.
Routines to open and close the shades don't work consistently and make them useless. I would avoid purchasing Graber products until they make the application functional.
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Terrible amateur app
Looks like the endless “Updating…” spinner upon tapping on gateway has *finally* been fixed - it now actually says “Connection OK” - halelulja!
All shades work fine in home network and also away from home - but only individually; all of my automation routines no longer have any effect. I tried to rebuild routines from scratch, same effect. PATHETIC!
Still no integration into Apple or Google Home apps, but maybe they should first try to get their own app under control.
All shades work fine in home network and also away from home - but only individually; all of my automation routines no longer have any effect. I tried to rebuild routines from scratch, same effect. PATHETIC!
Still no integration into Apple or Google Home apps, but maybe they should first try to get their own app under control.
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Beware. Read the reviews
All the negative reviews are true. This app is horrible. This blinds system don’t open/close when they need to, randomly does offline, constantly needing to reset the network, routines disappears randomly. Wish I saw these reviews first and regret wasting thousands are this horrible system.
Irredeemable. Toss it and start over
Must have been written by a disgruntled intern fresh out of chimpanzee typing class. Incompatible with Apple’s password management. Took several tries to recognize devices. Even the blinds installers couldn’t get it to work. I had to ask AI how to do it. And it still wouldn’t work with Alexa. After three hours of fighting with this disaster I had the installers remove the blinds and sent them back. Graber charges a premium price and I expect better.
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Doesn’t work. Help pages don’t event link to anything
Clearly no one works on this app as it does not work
Beware. Read the reviews
All the negative reviews are true. This app is horrible. This blinds system don’t open/close when they need to, randomly does offline, constantly needing to reset the network, routines disappears randomly. Wish I saw these reviews first and regret wasting thousands are this horrible system.
Suddenly my demo shade doesn’t work
I finally got the app to work on the demo shades for. I closed the app and when I reopened it, there was no recognizable power following the firmware update. Because of this poor app that I just learned never to use as a selling point THE HARD WAY, I am now in danger of getting fired
Worst ever
This app simply does not work. Completely worthless. Attn Costco: dump this product!
Completely unreliable
Very disappointing app. Costo might want to consider another vendor if they don’t fix their app problems. I’m in a wheelchair and really need the motorized shades to work.
Poor app quality
App often fails to load and must be closed/opened multiple times to connect. Also, often does not show the battery level and some buttons are missing and reappear later. Still can’t add one of my shades.
Unreliable
I had my routines all set up and they were working like a breeze. Then the last update came along. Now I can’t get one of my routines to work. And no notification what it fixed, other than a bug?
New App is Junk
When I first bought my Graber motorized blinds four years ago, I was very happy with them. The blinds worked well, the included remote worked fine, all was great. Then they rolled out an application for Graber utilizing a Hub. I thought cool, let’s go. It’s been a nightmare. Many many hours of frustration, clearly terrible amateur software application programming, tech-support that you have to wait a long while to talk to, it’s really been a disappointment.
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Worst app ever
I had a good time reading the subject line of everybody else’s review. They arranged from terrible, terrible, terrible, too horrible, horrible, worst app.
I don’t need to elaborate. This is the worst app and I don’t know how they get away With it.
I bought Graber blinds about 10 years ago and another house and they were beautifully installed and gorgeous blinds
This time I bought Bali blinds, which uses the Graber App and it’s unbelievably bad. I can’t believe a company with great blinds can use such a horrible app and get away with it.
I don’t need to elaborate. This is the worst app and I don’t know how they get away With it.
I bought Graber blinds about 10 years ago and another house and they were beautifully installed and gorgeous blinds
This time I bought Bali blinds, which uses the Graber App and it’s unbelievably bad. I can’t believe a company with great blinds can use such a horrible app and get away with it.
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Unreliable…. Wish I hadn’t bought this feature
This is the worst app I have ever used. It’s unreliable, hardly ever connects, and when it does connect it takes forever. I didn’t mind paying extra for a luxury feature, but if I had known it would be like this I would not have spent a dime on it. Sooooo not worth the money. 100% would not recommend.
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Unstable
Very unstable app and cheap product. I can only hope you read this before buying Graber blinds. Look elsewhere.
