Helpful seller
Very easy to work with seller
worst customers
people are very rude on this app
Grailed cured my depression
If you ever feel sad , anxious or just need to clear your mind Sending offers on grailed helps
Needs option to block
The algorithm keeps showing me a seller that makes his own items, I clicked on them a few times out of curiosity but now I’m over it and don’t want to see it anymore. I would like to have a block button or show less of this item button like Instagram has
Poor Seller Experience
Just want to start off saying that I did not want to write this review, but it has been consistent disappointment for the past dozen transactions and purchases as a buyer/seller on the app.
Firstly, I’m unsure if the app is trying to cheap out but they’ve been giving tiny weight labels that cannot be adjusted as they are “automatically adjusted by category”. The amount of customer support cases I have had to open because Grailed auto generated a 4 ounce label for a 7 pound pair of boots or something ridiculous, forcing me to pay out of pocket to ship out on time is insane. On top of this, the payout is delayed until proof of the item being shipped is updated to my label as I am not able to ship with their inappropriate label, making a week wait payout turn into a month for my payout.
Secondly, which is what prompted me to write this review is the fact that whatever automated system they’re using to flag conversations is absolutely rigged. I have opened my account in 2021 and have been selling since 2024 and until the past week I was warned three times, of which one I can understand as I referenced an offer I received outside of the platform in person. The other two however have been with zero context and customer support refuses to look deeper and explain the warnings. I’ll quite literally be explaining to a customer that the item is on hold and then get warned for “offsite activity” or similarly along those lines.
Absolutely love this app, but it just is not the best to their sellers as of recent. Unfortunately with all these warnings stacking and not being justified, I’ll have to look into taking my business elsewhere and I say this with a heavy heart as someone who has defended the app for years.
Firstly, I’m unsure if the app is trying to cheap out but they’ve been giving tiny weight labels that cannot be adjusted as they are “automatically adjusted by category”. The amount of customer support cases I have had to open because Grailed auto generated a 4 ounce label for a 7 pound pair of boots or something ridiculous, forcing me to pay out of pocket to ship out on time is insane. On top of this, the payout is delayed until proof of the item being shipped is updated to my label as I am not able to ship with their inappropriate label, making a week wait payout turn into a month for my payout.
Secondly, which is what prompted me to write this review is the fact that whatever automated system they’re using to flag conversations is absolutely rigged. I have opened my account in 2021 and have been selling since 2024 and until the past week I was warned three times, of which one I can understand as I referenced an offer I received outside of the platform in person. The other two however have been with zero context and customer support refuses to look deeper and explain the warnings. I’ll quite literally be explaining to a customer that the item is on hold and then get warned for “offsite activity” or similarly along those lines.
Absolutely love this app, but it just is not the best to their sellers as of recent. Unfortunately with all these warnings stacking and not being justified, I’ll have to look into taking my business elsewhere and I say this with a heavy heart as someone who has defended the app for years.
Show more
