Game changer
It’s really been the best device we could imagine. Our family has benefited immensely and can’t thank this incredible service from a great company!,
Amazing
Great for all ages I’m 27 and love it for me and my grandparents.
Unethical and exploitative billing after my father’s death
I purchased a GrandPad and annual plan for my father, who was struggling with advanced Parkinson’s and dementia and passed away in December 2025. I notified GrandPad in January 2026 of his death and my intent to cancel the service. Despite this, the company continued billing for two months until the account was formally closed in March, citing a policy requiring the device to be returned before prorating. At the time, we were out of state, grieving, handling funeral arrangements, and caring for three young children, so it understandably took time to locate the device.
Even though it was clear the device was no longer in use, GrandPad continued billing and refused to backdate the prorated refund to the date of notification. Saying “I’m sorry for your loss” while continuing to charge a deceased customer’s account is inconsistent, disingenuous, and adds unnecessary stress during an already devastating time. Even after they made an exception to allow the device to be returned, they still would not adjust the refund.
As a physician specializing in palliative and hospice care, I work closely with families navigating end-of-life situations and find this policy, and its rigid application, deeply disturbing. Families are already under immense stress, and a profit-first, inflexible approach like this adds unnecessary trauma.
The GrandPad device itself is functional, but the company’s handling of billing after a customer’s death is both unethical and exploitative, demonstrating a lack of humanity and empathy. I cannot recommend GrandPad and strongly caution families to carefully consider how the company treats customers during such vulnerable times. GrandPad urgently needs to rethink its approach to supporting families facing the loss of a loved one.
Even though it was clear the device was no longer in use, GrandPad continued billing and refused to backdate the prorated refund to the date of notification. Saying “I’m sorry for your loss” while continuing to charge a deceased customer’s account is inconsistent, disingenuous, and adds unnecessary stress during an already devastating time. Even after they made an exception to allow the device to be returned, they still would not adjust the refund.
As a physician specializing in palliative and hospice care, I work closely with families navigating end-of-life situations and find this policy, and its rigid application, deeply disturbing. Families are already under immense stress, and a profit-first, inflexible approach like this adds unnecessary trauma.
The GrandPad device itself is functional, but the company’s handling of billing after a customer’s death is both unethical and exploitative, demonstrating a lack of humanity and empathy. I cannot recommend GrandPad and strongly caution families to carefully consider how the company treats customers during such vulnerable times. GrandPad urgently needs to rethink its approach to supporting families facing the loss of a loved one.
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Only way we can communicate with our Mom
I finally feel there is a way to communicate with our hard of hearing mum in a care home! Three times a week or so, we ensure the long term caregivers set her up to scroll through latest photos, videos and emails we share with her. She often sends us a little audio or video back. Then we know how she is doing on a more frequent basis. Because of her new long term care situation and hearing and some cognition loss, we get to stay close to her when we could. it before. I even upload videos from her great grandkids who are not in her the list of authorized users.
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Excellent
The grandpad has been a game changer for my family. My father had zero experience with anything technical and he loves it. It has allowed him to reconnect with family he hadn’t seen in a decade. He tells me about the articles he’s read. He leaves audio messages like a pro. The grandpad has opened up his world. I cannot recommend it enough. The customer service is top notch.
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Grandparents life line
My Grandad is 95 next week, we got him this and my Granny when Covid happened to allow us to ‘ video call’ them having no internet or any type of mobile phone. It was an amazing thing and it’s so well supported, the network of people you can ring at a touch of a button the fact that if my Grandad wasn’t to be very active they’d call his grandpad, he can post pictures and videos to us all day long of what he’s having for meals. Even though he’s older he has no carers and lives alone now and is completely independent but this allows all the family to talk to him daily and see what he’s up to. He’s made his own music sound track on his grandpad and enjoys searching all sorts on there, he admitted this past weekend he’d be lost without it. I wish more elderly people knew about it, I’m always raving about how fantastic this is!
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Fantastic way to keep far-flung families connected
This has been such a treat for our family to use. Keeps us all connected from various states and helps us keep our beloved Grandma in the loop. Really a blessing to be honest!
Volume Rocker Calling Issues
Bug Report: When the volume rocker is unmuted, a video call cannot be initiated, Device~iPhone XR
This app helps connect my Grandfather and I, without which video calls would not be possible.
Thank you for bridging the generational gap and facilitating strong communication among family.
•An option to leave a brief video message when a call goes unanswered would be deeply appreciated.
This app helps connect my Grandfather and I, without which video calls would not be possible.
Thank you for bridging the generational gap and facilitating strong communication among family.
•An option to leave a brief video message when a call goes unanswered would be deeply appreciated.
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Amazing
Amazing gift for elderly grandparents limited ads and great interface also app is easy to use. Very safe because you need an invite to join your family on the app. Anyone without an invite can’t reach out or communicate!
Love, Love, Love it
We purchased the GrandPad four or five years ago. Mom (93) loves the functionality, it’s easy for her to use and we can upload all are photos and videos plus she can make regular calls or FaceTime calls. This is a game changer for her and us.
AWESOME!AWESOME!AWESOME EXC
EXCELLENT SERVICE HANDS DOWN
Grandpad is awesome!
Great product and fantastic support!!
Grandpad Rocks!
I really like to play games with others without the adds. I only play games on the Grandpad now!!
Review.
Very good. Dtc
Grand pad
Best tablet I ever had. Made good works perfect and does the app
Amazing Product!
This is a timeless device that has proven over and over again the ease of connecting with family and friends.
GrandPad
Nice tool to keep older people happy and connected! I love it! 🥰
Memories Relived
Photos are a powerful tool to relive joyful moments shared with loved ones.
Great product! So easy to use!
My 94 year old mom has no problem using the GrandPad. She love keeping in touch with her family and especially her grandchildren and their pets. We all love the photos that we can share and my mom loves the slide show of photos. A great product that is so easy to use!
Game-Changer
This is a great way to transition communication as a smart phone becomes more challenging to use!
