Screen went black
My iPhone 16 pro went black except status bar, caused it to crash
Response from developer
Thank you for taking the time to leave your feedback, we appreciate it and it makes us better. We're sorry to hear the app crashed and caused your screen to go black. This is not expected behaviour, and we'd like to investigate further to determine what happened. Please contact us at support@grata.life and our team will be happy to troubleshoot and solve this issue.
Bad technology idk how it even has a 4 stars review
Terrible idea. Idk who came up with this idea to make everything on an app. Imagine you carry tons of stuff and trying to open the door n u have to somehow get ur hands free and click buttons. It also doesn’t work when you are have underground parking with bad internet service. Technology is supposed to make things more convenient and easier but this one is doing the complete opposite. Whoever created this has to be out of their mind or they are making it for a different purpose in mind. Whoever wrote 5 stars are mostly the owners of the building who don’t even use it on a daily basis and live in the building.
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TERRIBLE
This has to be the most garbage app on entire App Store. It only works half the time and is so slow. It takes like 30 seconds for the card to register on the reader and that’s if it even does. Not to mention the fact it isn’t compatible with Apple wallet is stupid. Perfect example of technology making things harder than they have to be and that’s coming from someone born in 2004
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Great app tbh
I use it daily for building access. Being able to unlock doors, let in guests, and submit work requests all from one app is super convenient. Makes everything feel more modern and seamless.
5/5
Was having issues with my lock, but the grata team was helpful and explained to me how to use it. I now can move easily throughout my building
Surprisingly Helpful
My building just recently switched to Grata, I was very against it at first. I was stressed about security and what would happen if my phone died. But honestly I was pleasantly surprised. It has made it so easy for me to move around my building. I used to forget my fob all the time when I would go to grab my mail and now all I need to make sure I have is my phone and I can get through all the doors and back into my unit. Also you can give access to your unit like a guest key, when I go visit family for holidays I have people come water my plants. It was super cool because I could see when they came and went, plus could just delete their access, didn’t have to worry about picking a key back up.
It would be cool if they added the digital key to the Apple wallet. That would make the experience more seamless, because I wouldn’t have to go directly into the app. But it’s not too bad.
Overall, if your building is implementing this and you are scared, the system is easy to learn and became helpful for me in my building.
It would be cool if they added the digital key to the Apple wallet. That would make the experience more seamless, because I wouldn’t have to go directly into the app. But it’s not too bad.
Overall, if your building is implementing this and you are scared, the system is easy to learn and became helpful for me in my building.
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Revolutionary
Finally my phone is my key to the whole building, I don’t have to carry a dozen key with me all the time and get around the building everywhere with just using my phone, I’m also able to see cameras and control thermostats all from the same app!
Grata
I love this app! It’s very useful because I don’t need to carry a key around everywhere and I can use my phone to unlock my doors and control my thermostat!
good app
very easy to use
user
pretty good, has a glitch where the door thinks it’s unlocked but it’s actually locked so you need to relock then unlock the door to be able to get in
Terrible and inconvenient
App hardly works, sometimes takes 5 minutes to unlock a door. When you hold the digital fob near a reader it forces apple wallet to open, at least make the card compatible with apple wallet. Worst app that i have ever been forced to use
Needs a lot of improvement
There are several issues and concerns with this app.
As several reviewers noted, it does not work all the time. This is correct. The app at its core is software and it has bugs. These bugs have consequences of not activating a lock. You can very easily be locked out of your building. This has happened to me on a couple of occasions.
Another reviewer noted that it’s more convenient to use a FOB. This too is correct. The process of using Grata is as follows. 1) Grab your phone; 2) open the app; 3) press the digital key; 4) wait for it to connect to the lock; 5) if it doesn’t connect the first time, which is often, try again; 6) enter (if it works). Now the process for a FOB is as follows: 1) Grab the FOB; 2) hold it up to the lock; 3) enter almost immediately. Taking this into account, for Grata to be useful, it should be more convenient or, at worst, on par with a FOB.
Now for some other issues. This is imposed on the user. If your building is using this, you have to use this app. Furthermore, you have to use your phone. I get most people have a phone, but some people are trying to detach themselves from it. I can’t stress this enough, to go anywhere, even within your building, you need your phone. There are other inherent issues here such as whether one loses their phone, it gets stolen or the battery dies. Imagine trying to get into your building in such cases. Yes, the same can happen with a FOB, however more can happen to a phone.
Another irritant is that if you go to their website, there’s no information or resources for the end user. Some links don’t work and for those that do, it only takes you to a calendar to schedule an appointment with their founder. This indicates that Grata is not made for the end user but is made for residential management companies. It becomes cringeworthy when they boast that this enhances the residential experience.
One thing I will give this app in their favour is the aesthetic of the app itself. It doesn’t look cheaply made. I just wish they put as much effort into its actual functionality.
Finally, a few ways they can improve this app: 1) have the digital key use NFC technology; 2) have the app work with other functionality on the iPhone (ie. utilize shortcuts, widgets, and if this is going to be imposed on me so I have to have this app front and centre, dark mode); 3) have a functional website for the user; and most importantly, 4) fix the backend to ensure reliability and a low fail rate.
As several reviewers noted, it does not work all the time. This is correct. The app at its core is software and it has bugs. These bugs have consequences of not activating a lock. You can very easily be locked out of your building. This has happened to me on a couple of occasions.
Another reviewer noted that it’s more convenient to use a FOB. This too is correct. The process of using Grata is as follows. 1) Grab your phone; 2) open the app; 3) press the digital key; 4) wait for it to connect to the lock; 5) if it doesn’t connect the first time, which is often, try again; 6) enter (if it works). Now the process for a FOB is as follows: 1) Grab the FOB; 2) hold it up to the lock; 3) enter almost immediately. Taking this into account, for Grata to be useful, it should be more convenient or, at worst, on par with a FOB.
Now for some other issues. This is imposed on the user. If your building is using this, you have to use this app. Furthermore, you have to use your phone. I get most people have a phone, but some people are trying to detach themselves from it. I can’t stress this enough, to go anywhere, even within your building, you need your phone. There are other inherent issues here such as whether one loses their phone, it gets stolen or the battery dies. Imagine trying to get into your building in such cases. Yes, the same can happen with a FOB, however more can happen to a phone.
Another irritant is that if you go to their website, there’s no information or resources for the end user. Some links don’t work and for those that do, it only takes you to a calendar to schedule an appointment with their founder. This indicates that Grata is not made for the end user but is made for residential management companies. It becomes cringeworthy when they boast that this enhances the residential experience.
One thing I will give this app in their favour is the aesthetic of the app itself. It doesn’t look cheaply made. I just wish they put as much effort into its actual functionality.
Finally, a few ways they can improve this app: 1) have the digital key use NFC technology; 2) have the app work with other functionality on the iPhone (ie. utilize shortcuts, widgets, and if this is going to be imposed on me so I have to have this app front and centre, dark mode); 3) have a functional website for the user; and most importantly, 4) fix the backend to ensure reliability and a low fail rate.
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App Refuses To Open
App refuses to open, keeps crashing on start up and closing. It’s been over a week and has started happening since the last app update. I’ve tried to clear the cache, reinstalled the app and even restarted my phone. Nothing works. Please fix this.
Functionality
It doesn’t work properly
Support system is terrible
Crashes on entry? No reasonable way to reach out to support. Already sent in a hell ticket, it hasn’t been responded to in two weeks. Get a better third party.
Response from developer
Hi there, we’re sorry for the lack of response, that’s not the experience we want to provide. Please reach out to support@grata.life with your previous ticket details so we can escalate this and assist you right away.
For when a fob is too convenient…
This app is one of the best examples of tech being used where it makes no sense to be used. Even worse than pointless, this is tech that appears to be designed to make your life harder and not easier. I won’t be surprised if the company expands into self-driving bicycles next.
You are probably reading this review because your building has made you install it after having removed all the perfectly working existing “dumb” fob or key-based security. Your life is about to become a nightmare.
This app is supposed to give you a security key that uses NFC and be “fob-like” except it doesn’t work half the time and appears to conflict with iOS’s native transit card support. Imagine being stuck outside your building entrance and your transit card continually being activated instead of being let into the building. On the unit front, it’s not any better, it needs to establish a Bluetooth connection with the smart lock and this takes ages compared to just using a key – I resorted to always just using the code instead natively supported by the smart lock.
In summary if you are about to install this app, I’m sorry, your life is about to become less easy for no reason.
You are probably reading this review because your building has made you install it after having removed all the perfectly working existing “dumb” fob or key-based security. Your life is about to become a nightmare.
This app is supposed to give you a security key that uses NFC and be “fob-like” except it doesn’t work half the time and appears to conflict with iOS’s native transit card support. Imagine being stuck outside your building entrance and your transit card continually being activated instead of being let into the building. On the unit front, it’s not any better, it needs to establish a Bluetooth connection with the smart lock and this takes ages compared to just using a key – I resorted to always just using the code instead natively supported by the smart lock.
In summary if you are about to install this app, I’m sorry, your life is about to become less easy for no reason.
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Easy to use
Really helpful to access everything on my building. Very straight forward app, easy to use
Great experience so far!
Grata was recently added into my building’s operations and while it did take a second to adjust to the change I have been loving my experience so far. I can easily access all the doors in my building and even unlock the door for guests without having to go downstairs.
Horrible
Delete immediately. Terrible app
Basics aren’t done right
This is one of those things that looks good on paper but the actual execution needs lots of work. The very basic use of getting into your building and into your unit doesn’t work properly. It’s quite inconsistent. This is not excusable.
One problem is that using your digital key activates Apple Pay as you hold it up to a reader. This can be solved by having the key in your Apple Wallet, similar to what Ticketmaster does. Their app says it’s compatible with Apple Wallet but in practice, it’s not.
Be prepared to be tied down to your phone too; you need it. If you have a lifestyle where you want to leave your phone behind, drop that idea. Now if you have an Apple Watch and they make the Apple Wallet work, then I suspect you can use that instead with your digital key, however as mentioned above, this is not active yet (not to mention not everyone has an Apple Watch).
I suspect that this app is made more for building management. If you go to their website, not all links work, and going anywhere goes to a calendar to set up a time to talk with the CEO. I looked for information on YouTube and in the very limited amount of videos I found, the CEO is being interviewed and boasts “a great resident experience.” Having a basic key gave me a better experience over this frustrating app.
If your building wants to use Grata, make lots of noise to your building management.
If this is improved to a point where I can use it consistently without fear of whether or not I can get into my building, I’ll be on board.
Grata, you need to do A LOT better.
One problem is that using your digital key activates Apple Pay as you hold it up to a reader. This can be solved by having the key in your Apple Wallet, similar to what Ticketmaster does. Their app says it’s compatible with Apple Wallet but in practice, it’s not.
Be prepared to be tied down to your phone too; you need it. If you have a lifestyle where you want to leave your phone behind, drop that idea. Now if you have an Apple Watch and they make the Apple Wallet work, then I suspect you can use that instead with your digital key, however as mentioned above, this is not active yet (not to mention not everyone has an Apple Watch).
I suspect that this app is made more for building management. If you go to their website, not all links work, and going anywhere goes to a calendar to set up a time to talk with the CEO. I looked for information on YouTube and in the very limited amount of videos I found, the CEO is being interviewed and boasts “a great resident experience.” Having a basic key gave me a better experience over this frustrating app.
If your building wants to use Grata, make lots of noise to your building management.
If this is improved to a point where I can use it consistently without fear of whether or not I can get into my building, I’ll be on board.
Grata, you need to do A LOT better.
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