Frustrated
Plz try to fix it. Prioritize optimizing the door unlocking function. Otherwise just take the app down.
Worst app ever
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to better understand what happened and resolve the issue. Please contact us at support@grata.life with a few details about what you experienced, and our team will be happy to assist.
Doesn’t work
It's a shame I can't give it 0 stars.
Love it
Screen went black
Response from developer
Thank you for taking the time to leave your feedback, we appreciate it and it makes us better. We're sorry to hear the app crashed and caused your screen to go black. This is not expected behaviour, and we'd like to investigate further to determine what happened. Please contact us at support@grata.life and our team will be happy to troubleshoot and solve this issue.
Bad technology idk how it even has a 4 stars review
TERRIBLE
Response from developer
Thank you for taking the time to share your feedback. We understand how frustrating delays and inconsistent performance can be. In some cases, speed and responsiveness can be impacted by building network conditions or connectivity, which can vary by property. That said, we’re continuously working to improve overall performance and reliability across the app. Apple Wallet compatibility is also coming soon in an upcoming update. If you’re open to it, please reach out to us at support@grata.life with a few more details we’d be happy to take a closer look and help troubleshoot.
Great app tbh
Response from developer
Thank you for taking the time to leave this review and your kind words. We're thrilled to hear the app has become a useful and convenient part of your daily routine. Thanks for being part of the Grata community!
5/5
Surprisingly Helpful
It would be cool if they added the digital key to the Apple wallet. That would make the experience more seamless, because I wouldn’t have to go directly into the app. But it’s not too bad.
Overall, if your building is implementing this and you are scared, the system is easy to learn and became helpful for me in my building.
Revolutionary
Grata
good app
user
Terrible and inconvenient
Response from developer
We appreciate you taking the time to share your feedback. We’re currently preparing an Apple Wallet update, which will be released soon once we finalize coordination with our software and hardware partners. In the meantime, please ensure your nearby permissions are turned on, as this can help improve unlock speed. If you’re still experiencing issues or want to get more information, please reach out to us at support@grata.life
Needs a lot of improvement
As several reviewers noted, it does not work all the time. This is correct. The app at its core is software and it has bugs. These bugs have consequences of not activating a lock. You can very easily be locked out of your building. This has happened to me on a couple of occasions.
Another reviewer noted that it’s more convenient to use a FOB. This too is correct. The process of using Grata is as follows. 1) Grab your phone; 2) open the app; 3) press the digital key; 4) wait for it to connect to the lock; 5) if it doesn’t connect the first time, which is often, try again; 6) enter (if it works). Now the process for a FOB is as follows: 1) Grab the FOB; 2) hold it up to the lock; 3) enter almost immediately. Taking this into account, for Grata to be useful, it should be more convenient or, at worst, on par with a FOB.
Now for some other issues. This is imposed on the user. If your building is using this, you have to use this app. Furthermore, you have to use your phone. I get most people have a phone, but some people are trying to detach themselves from it. I can’t stress this enough, to go anywhere, even within your building, you need your phone. There are other inherent issues here such as whether one loses their phone, it gets stolen or the battery dies. Imagine trying to get into your building in such cases. Yes, the same can happen with a FOB, however more can happen to a phone.
Another irritant is that if you go to their website, there’s no information or resources for the end user. Some links don’t work and for those that do, it only takes you to a calendar to schedule an appointment with their founder. This indicates that Grata is not made for the end user but is made for residential management companies. It becomes cringeworthy when they boast that this enhances the residential experience.
One thing I will give this app in their favour is the aesthetic of the app itself. It doesn’t look cheaply made. I just wish they put as much effort into its actual functionality.
Finally, a few ways they can improve this app: 1) have the digital key use NFC technology; 2) have the app work with other functionality on the iPhone (ie. utilize shortcuts, widgets, and if this is going to be imposed on me so I have to have this app front and centre, dark mode); 3) have a functional website for the user; and most importantly, 4) fix the backend to ensure reliability and a low fail rate.
Response from developer
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about your experience and understand how frustrating it can be when access doesn’t work reliably. While no system is entirely immune to occasional connectivity issues, the app is designed to provide a reliable and efficient access experience for the vast majority of users. Experiences like the one you’ve described are not typical, but our team is continuously working to improve connection speed and overall system stability to reduce instances where a digital key may not activate on the first attempt. You also raised a valid point around convenience compared to traditional fobs. While mobile access offers added flexibility (such as remote access management and guest entry), we recognize that ease and speed of use are essential to the overall experience, it’s important to us that it is just as seamless as a fob in everyday use. For your concerns around reliance on a phone, you can talk to your property management about alternative options for accentuating circumstances. Regarding support resources, we recognize there is room to improve clarity and accessibility for end users. Expanding our help center is something currently in progress and if you reach out to support@grata.life we will respond within 24 hours. We genuinely appreciate your suggestions, including NFC functionality and additional app integrations, feedback like this helps guide new updates. If you’re open to it, we’d be happy to look into the specific issues you experienced in more detail. Please feel free to reach out to us at support@grata.life so we can assist further. Thank you again for your time.
App Refuses To Open
Response from developer
Thank you for taking the time to provide feedback. That’s definitely not expected behavior, especially after trying those troubleshooting steps. We would like to take a closer look at this for you and help get this resolved as quickly as possible. Please reach out to us at support@grata.life so we can investigate further.
Functionality
Support system is terrible
Response from developer
Hi there, we’re sorry for the lack of response, that’s not the experience we want to provide. Please reach out to support@grata.life with your previous ticket details so we can escalate this and assist you right away.
For when a fob is too convenient…
You are probably reading this review because your building has made you install it after having removed all the perfectly working existing “dumb” fob or key-based security. Your life is about to become a nightmare.
This app is supposed to give you a security key that uses NFC and be “fob-like” except it doesn’t work half the time and appears to conflict with iOS’s native transit card support. Imagine being stuck outside your building entrance and your transit card continually being activated instead of being let into the building. On the unit front, it’s not any better, it needs to establish a Bluetooth connection with the smart lock and this takes ages compared to just using a key – I resorted to always just using the code instead natively supported by the smart lock.
In summary if you are about to install this app, I’m sorry, your life is about to become less easy for no reason.
