Worst app ever used
Never could get it to work. Downloaded the app, every page takes 10 mins to load and then it times out. Wasted an hour sitting here for nothing. Save your time and steer clear of this bs company and app
Poor UI/UX - timeouts galore - weird pricing
I tried Graviti tonight in a pinch as my home charger recently stopped working. I tried all 4 terminals at the location in Buda and none would successfully initialize a charge.
I was charged $40 to start, then another $20 via the app when preloading the in-app wallet.
Timeout after timeout. The machine has timers before returning to the start menus. Extremely strange service.
Disappointed with the promise of a fast charge. Walked away with nothing & out $60.
Don’t go here if you can avoid it, especially if in desperate need of a charge.
I was charged $40 to start, then another $20 via the app when preloading the in-app wallet.
Timeout after timeout. The machine has timers before returning to the start menus. Extremely strange service.
Disappointed with the promise of a fast charge. Walked away with nothing & out $60.
Don’t go here if you can avoid it, especially if in desperate need of a charge.
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bad app bad chargers
overall the worst option I have come across thus far for EV charging. The charging stations themselves are not great, but they would be fine if the app wasn’t such a headache to use. Anytime I try to use a graviti charger it probably takes me 15-20 minutes just to get the charging session started. The app is incredibly slow and frustrating to use. I can only recommend using these chargers if you really have no other option.
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Worst app. Almost got stranded
I had to charge my lightening desperately and this was the closest charging station to me, made it there with 13 miles left took 20 minutes to create an account and add credit card but app kept timing out, was not able to charge and was forced to make an 11 mile trip to a Tesla charger with 13 miles left. I’ll never use this charging app/platform/charger ever in my life.
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Not good
Please don’t do apps if they are not gonna be good enough to be usable.
SMS 2FA doesn’t work, and charging screen freezes
SMS 2FA doesn’t work, and charging screen freezes
Unusable
Worst app. Unusable. Does this company want to make money and let us use their services? They are the only fast charger in my town but it’s unusable. And the machines have no way to interface except the app. In theory, fine, but a whole business model? They will fail at this rate - just look at the other reviews.
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Great chargers, horrible app
App keeps crashing and I have to call to start and end charging sessional
Worst, Inefficient, Buggy App
This app would be okay if it wasn’t so BUGGY. EVERYTHING LAGS. I can’t sign into my account because the app has the worst coding known to man. Don’t even get me started about trying to charge your EV. The concept is there, but holy the execution from this app is nonexistent.
Developers, PLEASE fix the user experience on the app before you continue.
Developers, PLEASE fix the user experience on the app before you continue.
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The Worst Hands Down
This is the absolute worst EV charging system I’ve experience so far. GRAVITI is the only company where it just consistently doesn’t work for me.
HORRIBLE app
This is probably the worst app I have ever used. The interface is horrible, every screen takes forever to load, and requests time out after about 30 seconds. I have to close and restart the app every few minutes to get it to remotely function. On many occasions, it has placed MULTIPLE $40 holds on my card at once because it is unable to load/process my request. It often takes me over half an hour to get my car charging from the time I plug it in. PLEASE do better
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App is So Slow
The app is unbearably slow ended up having to call the phone number to start a charging session over the phone
PTSD
This was such a bad experience it gave me an anxiety attack.
Terrible
This EV charging company is terrible. Their app is slow and their charging stations never works.
charging
horrible app takes forever to load and doesn’t even load connectors JUST CHARGE ELESWHWRE
Horrible account creation experience
I had to back out and restart creating an account multiple times.
This app doesn’t not work with 1Password. Could not autofill a password, and trying to autofill the password causes an email address to overwrite the phone number, in a way which is possible to revert.
Also the UI for adding an address is horribly confusing. It’s not at all obvious there’s a text field at the top to type in your address. Instead they present this map and try to film address based on where you are - which I expect is useful zero percent of the time since you’re standing in front of the charging station.
There’s also no explanation that the $40 charge for a credit card is just a pre-authorization and you’ll be refunded any amount that exceeds your actual charging expenses.
Highly recommend the company do some *actual* user testing. You’d see how confusing things are very quickly.
This app doesn’t not work with 1Password. Could not autofill a password, and trying to autofill the password causes an email address to overwrite the phone number, in a way which is possible to revert.
Also the UI for adding an address is horribly confusing. It’s not at all obvious there’s a text field at the top to type in your address. Instead they present this map and try to film address based on where you are - which I expect is useful zero percent of the time since you’re standing in front of the charging station.
There’s also no explanation that the $40 charge for a credit card is just a pre-authorization and you’ll be refunded any amount that exceeds your actual charging expenses.
Highly recommend the company do some *actual* user testing. You’d see how confusing things are very quickly.
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GARBAGE
Charges your card fine . Then says rejected on the app.
Disappointed
This is just terrible app
Response from developer
We apologize for the inconvenience. Could you please share more details about the issue? Kindly email us at support@evgateway.com
Nope
Stopped in because I’m looking for alternate chargers so that I don’t have to use Tesla ones all the time. It was not easy to start. Would not read my card at the stall. I also had difficulty starting at through the app. Once I got it started, it was only charging at 135 mph. We ran to go get a coffee since it was going so slow and then as soon as we sat down, I got an alert that the charging stopped after charging around 10 miles.
I’d say give them a chance to figure out their systems before you start using their charger
To them, consider developing a quality assurance program to try and understand this experience from your customer’s point of view. The most difficult charge I’ve run across so far.
I’d say give them a chance to figure out their systems before you start using their charger
To them, consider developing a quality assurance program to try and understand this experience from your customer’s point of view. The most difficult charge I’ve run across so far.
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Couldn’t be worse
Cost the last 20% charge of my phone and didn’t get it work!
Not Intuitive
The obvious way to start a session is to use the Start Charging button along the bottom. When I did that, my saved credit card did not show up. Finally, the agent mentioned that I should plug the charger into the vehicle before touching that button. THEN the credit card showed up and I could start the season.
There are no instructions on the charger itself with this information. Instead they say to 1) download the app, 2) scan the QR code on the charger, and 3) plug in and start charging. (Note, it says to plug in last.)
Well, where the heck is the scan button on the app?? It's very unintuitively located to the right of the search field. Like, the field where you search for charging locations. But you're already on the screen for the locating you're at, so it makes no sense to look there for the scan icon.
Moreover, the scan icon does not look like a scan function. If you take a screen shot and zoom in, you can kind of see a tiny QR code looking quadrant on the icon, but this is only clear after you know what you're looking for. A MUCH better design would have featured the scan icon as prominently as the large printed instructions on the charger.
I spent 40 minutes on the phone with the (very patient) rep trying to figure out all out.
A TERRIBLE first impression of Graviti!
There are no instructions on the charger itself with this information. Instead they say to 1) download the app, 2) scan the QR code on the charger, and 3) plug in and start charging. (Note, it says to plug in last.)
Well, where the heck is the scan button on the app?? It's very unintuitively located to the right of the search field. Like, the field where you search for charging locations. But you're already on the screen for the locating you're at, so it makes no sense to look there for the scan icon.
Moreover, the scan icon does not look like a scan function. If you take a screen shot and zoom in, you can kind of see a tiny QR code looking quadrant on the icon, but this is only clear after you know what you're looking for. A MUCH better design would have featured the scan icon as prominently as the large printed instructions on the charger.
I spent 40 minutes on the phone with the (very patient) rep trying to figure out all out.
A TERRIBLE first impression of Graviti!
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