Terrible
This EV charging company is terrible. Their app is slow and their charging stations never works.
charging
horrible app takes forever to load and doesn’t even load connectors JUST CHARGE ELESWHWRE
Horrible account creation experience
I had to back out and restart creating an account multiple times.
This app doesn’t not work with 1Password. Could not autofill a password, and trying to autofill the password causes an email address to overwrite the phone number, in a way which is possible to revert.
Also the UI for adding an address is horribly confusing. It’s not at all obvious there’s a text field at the top to type in your address. Instead they present this map and try to film address based on where you are - which I expect is useful zero percent of the time since you’re standing in front of the charging station.
There’s also no explanation that the $40 charge for a credit card is just a pre-authorization and you’ll be refunded any amount that exceeds your actual charging expenses.
Highly recommend the company do some *actual* user testing. You’d see how confusing things are very quickly.
This app doesn’t not work with 1Password. Could not autofill a password, and trying to autofill the password causes an email address to overwrite the phone number, in a way which is possible to revert.
Also the UI for adding an address is horribly confusing. It’s not at all obvious there’s a text field at the top to type in your address. Instead they present this map and try to film address based on where you are - which I expect is useful zero percent of the time since you’re standing in front of the charging station.
There’s also no explanation that the $40 charge for a credit card is just a pre-authorization and you’ll be refunded any amount that exceeds your actual charging expenses.
Highly recommend the company do some *actual* user testing. You’d see how confusing things are very quickly.
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GARBAGE
Charges your card fine . Then says rejected on the app.
Disappointed
This is just terrible app
Response from developer
We apologize for the inconvenience. Could you please share more details about the issue? Kindly email us at support@evgateway.com
