Good deals and great customer service
GreenJinn offers great deals and anytime I have needed to contact them with issues I experience with the app they reply promptly and help resolve my query.
Rejected by Claim
I purchased the products mentioned and submitted my receipt. They rejected my claim and didn’t respond to any of my messages
Slow acceptance
I’ve had this app from when they started. About 10 years ago
For the last two months it’s taking up to a week to process claims. Majority used to be instant. Also I get claims rejected for clarity of receipt now. I know how to do it. Upload a very similar picture then gets accepted. I hope they sort things out as I’m thinking of closing my account.
Things have now got worse. I have messaged gj but no replies. I’m still uploading perfectly clear WHOLE receipts. They are still getting rejected.
For the last two months it’s taking up to a week to process claims. Majority used to be instant. Also I get claims rejected for clarity of receipt now. I know how to do it. Upload a very similar picture then gets accepted. I hope they sort things out as I’m thinking of closing my account.
Things have now got worse. I have messaged gj but no replies. I’m still uploading perfectly clear WHOLE receipts. They are still getting rejected.
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Slower than other apps to review
But, they have a good range of offers
App not recognizing Tesco online receipt
This has been going on for over a year since Tesco switched from paper receipt to online. Not only the app doesn’t recognize but support doesn’t reply.
Slow acceptance
I’ve had this app from when they started. About 10 years ago
For the last two months it’s taking up to a week to process claims. Majority used to be instant. Also I get claims rejected for clarity of receipt now. I know how to do it. Upload a very similar picture then gets accepted. I hope they sort things out as I’m thinking of closing my account.
For the last two months it’s taking up to a week to process claims. Majority used to be instant. Also I get claims rejected for clarity of receipt now. I know how to do it. Upload a very similar picture then gets accepted. I hope they sort things out as I’m thinking of closing my account.
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Crashes now
Crashed when try to login via email now. iOS 15.8.5 with latest available version of the app.
It’s not been resolved. Still crashes in the same place as of last week. Unusable.
It’s not been resolved. Still crashes in the same place as of last week. Unusable.
Taking more than a week to review â claim
The review of â claim has gone very slow recently, I am still waiting for approval on one of my claims
The best cashback app
I’ve been using this app for a while and so far I’ve saved £60! The deals are great, and I love that the payout threshold is only £1.50 so you can get the money back pretty quickly unlike other cashback apps. The layout of the app is easy to navigate and cashback is often accepted immediately which is great because there’s not a lot of waiting involved. The only thing I’d say is sometimes it shows items for certain stores that the stores don’t actually stock which can be a bit annoying if you go to the shop just to get the item on the app, but this is probably the shop’s problem and not the app! I highly recommend to anyone who likes trying new products and free stuff! 🖤
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Response from developer
Hi, Thanks so much for the lovely review and for sharing your experience! We’re really glad to hear you’ve saved £60 and that you’re enjoying the quick payouts and easy-to-use app. We appreciate the feedback about product availability. Thanks again for the recommendation and for being part of our community!
Can’t log in
I can’t log in to my account and I wrote email to customer service three weeks ago and haven’t received any reply. There’s no contact number for customer. Really bad service.
I used to love it…
I used to love this app, but I’ve recently tried to get help with a purchase / receipt that’s been declined by them and no-one replies. The deadline to resubmit my receipt is tomorrow and they say they respond in 2 working days. I sent them a message last Monday and again on Thursday.
Great app
I love using GreenJinn. The app is super easy to use and is full of brilliant offers. It has introduced me to lots of new products which are now part of my weekly shop. And their customer service team are superb. Top marks all round!
Good coupon app
This app is good. I have been using it for a couple of years and in total have saved over £200 so far. As people mentioned the receipts are accepted and approved pretty fast and the cashback is usually with you within a couple of days after that.
A lot of the products available are niche products and new releases. Check which branch they are available on as not every product listen on a supermarkets page will be listed in your local store. Plus a lot of time even if the app says it’s available in your local store, it won’t be. I would say around 40% of the products on my Sainsbury’s page are not available in my local store.
A lot of the products available are niche products and new releases. Check which branch they are available on as not every product listen on a supermarkets page will be listed in your local store. Plus a lot of time even if the app says it’s available in your local store, it won’t be. I would say around 40% of the products on my Sainsbury’s page are not available in my local store.
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Response from developer
Thanks so much for your review and for being with us for a couple of years! We’re glad to hear that you’ve saved over £200 and that your receipts and cashback are being processed quickly. You’re right that product availability can vary by store. We’re working to improve this, and your feedback really helps. Thanks again for the support!
Crashes now
Crashed when try to login via email now. iOS 15.8.5 with latest available version of the app.
Great way of discovering brands
I love going on the app every time I pop into the shops. There’s so many brands I probably wouldn’t have tried but because of GreenJinn it’s allowed me to give them a go and then often have become a loyal customer
Deceptive - doesn’t work on NECTAR or other promos prices
An expensive mistake. Annoyingly deceptive. Does NOT work on Nectar prices so I ended up spending over £14 on items that they didn’t give me the money back for. If there is something FREE maybe worthwhile ( presuming it refunds) but i won’t be using this again. A shame as I liked the concept, but would can afford £14 to trial new items and as I said the lack of clarity around the Nectar pricing being exempt
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Fast and easier payout
GreenJinn seem to have made some beneficial updates that makes claiming from a photo of a digital receipt much slicker - thank you
Great app
It’s the best app for offers in a variety of stores. I don’t think the other apps like Shopmium and CheckoutSmart are a touch on GreenJinn. Your receipts get accepted usually within a few minutes. I knew there’s been issues in the past but I think they’ve sorted them. I love it.
Selling your data?
Why does GreenJinn insist on having all the items listed on your receipt, even ones that you are not claiming for? I’ve tried redacting the ones not relevant to them only to have my claims rejected again and again.
Top site
Issues sorted great offers and quick to payout!
