Former Landscape & Lawn Maintenance Pro
Great platform that immediately connected me to a reliable service provider for lawn maintenance at my grandmother’s home.
Quick and Painless
I needed my lawn mowed ASAP or HOA was going to fine me. I was able to find a great person next day! He’s been great since
So simple
Lawn care is now simple! Thank you!
WORSE CUSTOMER SERVICE EVER
Vicente Santaella is terrible human being. Him and his worker service my lawn and they broke my gutter. These people didn’t even have the integrity to let me know. I had to come home to see my gutter completely dented and broken off because of their poor level work ethic. Vicente I’m still waiting on you to pay for the damages that you caused on my property. This human being doesn’t like to answer calls nor address the issues that his workers caused. This is how you they business and not pay for the damages. Be very AWARE OF USING THIS APP SINCE THIS COMPANY IS APPARENTLY not responsible since independent contractors. Pathetic
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Scammers and no Support
I would give GreenPal negative stars if I could.
I scheduled a lawn-mowing service through GreenPal. The crew never showed up, yet THREE DAYS later, my card was charged for a service that was never performed. The photo uploaded by the mowers in the app wasn’t even my house.
I contacted GreenPal customer service, and the experience was beyond frustrating. I received nothing but repetitive, copy-and-paste responses with zero actual effort to resolve the issue. At one point, I was told my card hadn’t been charged. Then I was told the crew would have to run my card onsite. Both statements are completely wrong because my card is saved in the GreenPal app and was charged through the platform.
The biggest issue is the complete lack of accountability. GreenPal allowed a customer to be charged for a service that was never provided, and then made ME prove it. Finally got a copy paste answer demanding three forms of proof: my texts attempting to resolve the issue with the mower, proof that my lawn was still uncut, and proof that my card had been charged. I provided every single thing they requested. And then, I got ghosted.
I paid for a service I never received, provided all the evidence GreenPal demanded, and still couldn’t get anyone to take responsibility or resolve the situation. Customers should never have to fight this hard to get their money back for a service that was never performed.
Absolutely unacceptable. GreenPal needs to take responsibility for the vendors operating through its platform and stop allowing customers to be charged for services they never received
Edit: So I emailed the team support as requested and it’s been 6 days with no response. If I could give negative stars, I would. DO NOT USE THIS SCAM APP!!
I scheduled a lawn-mowing service through GreenPal. The crew never showed up, yet THREE DAYS later, my card was charged for a service that was never performed. The photo uploaded by the mowers in the app wasn’t even my house.
I contacted GreenPal customer service, and the experience was beyond frustrating. I received nothing but repetitive, copy-and-paste responses with zero actual effort to resolve the issue. At one point, I was told my card hadn’t been charged. Then I was told the crew would have to run my card onsite. Both statements are completely wrong because my card is saved in the GreenPal app and was charged through the platform.
The biggest issue is the complete lack of accountability. GreenPal allowed a customer to be charged for a service that was never provided, and then made ME prove it. Finally got a copy paste answer demanding three forms of proof: my texts attempting to resolve the issue with the mower, proof that my lawn was still uncut, and proof that my card had been charged. I provided every single thing they requested. And then, I got ghosted.
I paid for a service I never received, provided all the evidence GreenPal demanded, and still couldn’t get anyone to take responsibility or resolve the situation. Customers should never have to fight this hard to get their money back for a service that was never performed.
Absolutely unacceptable. GreenPal needs to take responsibility for the vendors operating through its platform and stop allowing customers to be charged for services they never received
Edit: So I emailed the team support as requested and it’s been 6 days with no response. If I could give negative stars, I would. DO NOT USE THIS SCAM APP!!
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