Scammers and no Support
I would give GreenPal negative stars if I could.
I scheduled a lawn-mowing service through GreenPal. The crew never showed up, yet THREE DAYS later, my card was charged for a service that was never performed. The photo uploaded by the mowers in the app wasn’t even my house.
I contacted GreenPal customer service, and the experience was beyond frustrating. I received nothing but repetitive, copy-and-paste responses with zero actual effort to resolve the issue. At one point, I was told my card hadn’t been charged. Then I was told the crew would have to run my card onsite. Both statements are completely wrong because my card is saved in the GreenPal app and was charged through the platform.
The biggest issue is the complete lack of accountability. GreenPal allowed a customer to be charged for a service that was never provided, and then made ME prove it. Finally got a copy paste answer demanding three forms of proof: my texts attempting to resolve the issue with the mower, proof that my lawn was still uncut, and proof that my card had been charged. I provided every single thing they requested. And then, I got ghosted.
I paid for a service I never received, provided all the evidence GreenPal demanded, and still couldn’t get anyone to take responsibility or resolve the situation. Customers should never have to fight this hard to get their money back for a service that was never performed.
Absolutely unacceptable. GreenPal needs to take responsibility for the vendors operating through its platform and stop allowing customers to be charged for services they never received
I scheduled a lawn-mowing service through GreenPal. The crew never showed up, yet THREE DAYS later, my card was charged for a service that was never performed. The photo uploaded by the mowers in the app wasn’t even my house.
I contacted GreenPal customer service, and the experience was beyond frustrating. I received nothing but repetitive, copy-and-paste responses with zero actual effort to resolve the issue. At one point, I was told my card hadn’t been charged. Then I was told the crew would have to run my card onsite. Both statements are completely wrong because my card is saved in the GreenPal app and was charged through the platform.
The biggest issue is the complete lack of accountability. GreenPal allowed a customer to be charged for a service that was never provided, and then made ME prove it. Finally got a copy paste answer demanding three forms of proof: my texts attempting to resolve the issue with the mower, proof that my lawn was still uncut, and proof that my card had been charged. I provided every single thing they requested. And then, I got ghosted.
I paid for a service I never received, provided all the evidence GreenPal demanded, and still couldn’t get anyone to take responsibility or resolve the situation. Customers should never have to fight this hard to get their money back for a service that was never performed.
Absolutely unacceptable. GreenPal needs to take responsibility for the vendors operating through its platform and stop allowing customers to be charged for services they never received
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Don’t use
I cancelled my account, yet Green Pal never told my lawn guy so he came out and cut my grass. So I had to pay for service after it was already cancelled.
So convenient
The app has significantly reduced the amount of time that I have to take to explore my options as far as lawn care prior app, I was hiring the local guy that I would see and I only did. He have a bad attitude, but also did a really mediocre job. And also would no-show perhaps because of the size of the grass and because I told him I was not gonna pay him more but he lost a client and GreenPal has been lining up amazing people ever since then.
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BEAUTIFUL WORK
Very respectable business and always aims to please their customers. I love what they do for my lawn.
Thank you again.
Patty Rice
Moody Ave
Thank you again.
Patty Rice
Moody Ave
Easy, Quick, Affordable
My mower died a couple summers ago. Found this app. I told them what I needed. Got sent quotes in the app. (The lawn crews have pictures of their work uploaded.) You accept one, text them directly if you have questions/instructions, and they come do the work. Best part: You don’t need to be there 🙌🏾They send a picture when they’ve finished and charge your card later that day. You can move dates around, add services, and leave tips all in the app. I’ve added this service to my “self care” list 🤣
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Lawn Care
I tried Rupert for the 1st time and I am so happy I did. Brad did an amazing job! I am very pleased with Rupert’s services. They are Extremely reliable and affordable. I give them A++++ all the way. I highly recommend Rupert to all my family and friends!
Thank you!
Thank you!
The app is too buggy to use
It won’t even let me create and account…
MashaAllah ماشاءالله
Familia loves how the yard looks. In times when you need that extra help glad GreenPal and their wonderful service providers are there.
Great to start…
Was super easy to start with, got bids from multiple lawn care providers to cut my yard and had someone out within a week of submitting my yard. I then experienced some technical difficulties on the app with paying my lawn care service. Contacted “customer support” which is just an AI respondent. No phone number to call, and no real person to chat with. Ended up having to delete my account and set up services with the provider directly. If you are in a bind and need someone quick, this is a decent solution. However, as soon as you have an issue, there is no customer support at all. I had to delete my account entirely to resolve the issue and I do not intend on ever using this application again. Use with caution!!!
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Great app
Only wish it wouldn’t feeeze on me.
Horrible service, unreliable operators, and broken app
Do not waste your time with GreenPal. I hired two different lawn care providers through this app. Both accepted the job and both literally texted me saying they were on their way. I stayed home and waited, only for both to ghost me and cancel last-minute without a word. Because of their unreliable operators, my grass grew completely overgrown, and now I have to pay extra "tall grass fees" to find someone else to fix it.
When I contacted customer support to complain about being flaked on twice, they gave me a canned response telling me they don't have enough providers in my area and literally told me to "go look on Craigslist." Absolute joke of a platform. They take zero responsibility for the bad providers they allow on their app.
To make matters worse, right after closing my support ticket, the app completely broke and throws a "Something's gone wrong" error screen, essentially locking me out. They don't protect the homeowner at all. Avoid this app at all costs.
When I contacted customer support to complain about being flaked on twice, they gave me a canned response telling me they don't have enough providers in my area and literally told me to "go look on Craigslist." Absolute joke of a platform. They take zero responsibility for the bad providers they allow on their app.
To make matters worse, right after closing my support ticket, the app completely broke and throws a "Something's gone wrong" error screen, essentially locking me out. They don't protect the homeowner at all. Avoid this app at all costs.
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Address won’t go through
It’s not letting me put the address
Horrible!
Got matched up with “emerald cuts”, first mow went fine. Then they ignored my messages and never heard from them. 2nd appointment they send a picture from the first mow and try charging me, even though no one came out. I dispute it with green pal, sending pictures that no one but my yard, and that it’s the same photo from the first time. Now everything is frozen so I can’t find anyone new. Their “chat” is just ai/auto messages that tell me everything is frozen to contact emerald cuts. But they ignore me sooo? Just no more service. Save yourself the headache and don’t think about using this app.
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Ick
Signed up and booked a pro easily, communicated via text, and then he was a two-time no show. Cancelled the appointment with him,
put in a new request — first bid that came in was from him again. At a higher price. Second bid was from a “different” pro — also obviously him, from the profile photo — at a slightly lower price. Ick. Deleted my account.
put in a new request — first bid that came in was from him again. At a higher price. Second bid was from a “different” pro — also obviously him, from the profile photo — at a slightly lower price. Ick. Deleted my account.
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Mediocre
Good idea, bad implementation. The app freezes constantly, requiring you to close it & reopen; there are also certain screens within that provide you with no “Back Button”, requiring you to close the app & reopen.
Everyone on there offering their services wants you to drop them on the app, and just pay them in cash.
Everyone on there offering their services wants you to drop them on the app, and just pay them in cash.
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Vendor showed up at my home after I canceled. Police were called.
GreenPal shares your home address with every vendor on their platform the moment you post a job — not just the one you hire. I canceled my job. A vendor showed up at my house anyway, began operating equipment without authorization, and had already unlatched my gate to access my backyard before I caught him. I had to run outside to stop him. Smyrna Police responded.
When I reported this to GreenPal, their response was: “GreenPal does not arbitrate disputes or negotiate issues between consumers and the lawn service providers they hire.”
They gave a stranger my address, he showed up uninvited at my home, and their official position is that’s not their problem.
FTC complaint filed. Georgia Consumer Protection complaint filed. BBB complaint filed.
Do not give this app your home address.
When I reported this to GreenPal, their response was: “GreenPal does not arbitrate disputes or negotiate issues between consumers and the lawn service providers they hire.”
They gave a stranger my address, he showed up uninvited at my home, and their official position is that’s not their problem.
FTC complaint filed. Georgia Consumer Protection complaint filed. BBB complaint filed.
Do not give this app your home address.
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Junky POS
Will not send me a verification code. So the app is unusable. Great job!
Stuck on loading
App sadly didn’t work for me. It was just stuck on a loading screen after I signed up and tried to get quotes
App insecure - User Accounts not private
User beware. It’s fairly easy for anyone to log into strangers’ accounts and see their information. This app is buggy and shouldn’t be trusted.
Attention to Detail
Great Job overall!!!
