Just use google maps
This app is not reliable doesn’t even show me trips that are accurate. Just says no scheduled buses I go on google maps and 98% accurate even updates every few seconds with delays
Never On Time
Genuinely curious on why they took the time to design and build an entire app just for it to never be right or to always crash.
Do better 👎
App crashes like 5 days a week
It’s gotten a lot better over time
I can usually really rely on the tracker to know exactly when the bus will arrive! Thank you for providing this service to the community!!
My review on the app
For a long time it’s been working but now all of a sudden it’s started to not show me the results I’m asking for so idk if it needs to be updated or what
Don’t even bother with this app
The whole app doesn’t work. You don’t know how many times I’ve typed in my adress to find out where to go. Then the bus either doesn’t come or you jump on the wrong bus going the opposite direction. I’m currently walking home two miles after a 12 hour shift because of this. When I’ve called to the call center they don’t care. Shame on you GRTC. Worst transit system ever. Why is my tax dollars going to you
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Horrible
Please fix the app. When you plan your trip through the app either the bus never comes or it’s a completely different time
Accuracy
I wrote a review before this one and I can’t find it to delete but would like to say it was my fault by not looking at the whole app. All in all it’s a great app for me. It really helps me. It’s by far my go to when finding out where the bus is.
Horrible app
This is the worst app in history
I hate y’all
I hate GRTC with a passion because just because it’s free customer service is horrible, they mis-treat you the buses are never on time, they can never figure it out on days there are events , people have to get to work and y’all made it very difficult just in case if something has happened to someone’s car, the bus isn’t reliable I hate all of you
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This is the worst app I currently have on my phone- and I still have Twitter.
This App Is Abysmal. See the 3 year old
post below, and note that maybe one of
these problems has been (slightly) fixed.
Please do Better.
post below, and note that maybe one of
these problems has been (slightly) fixed.
Please do Better.
App is clutch
I can get around town. Being new to a city college student it’s extremely helpful
Yikes!!!
The only certainty in life is the unreliability of the schedule on the GRTC app.
Doesn’t Work
I used to use the trip planner because i am unfamiliar with the bus routes but last week it stopped working. It keeps telling me that they can’t find a route for the addresses I put in, even ones I have previously entered. I’ve tried deleting the app and downloading it again but the failed to work.
Needs a lot of work
This app has failed me time after time from: giving me false bus arrival times, recommending the most out-of-the-way stops, and generally being super slow and buggy. Thankfully I’ve figured out the bus system and don’t need this app too often anymore, but I can’t imagine what it’d be like for someone to use this app who’s completely unfamiliar with the bus system in RVA.
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Sometimes helpful, often confusing
It’s typical for your bus to be 5 minutes away, and then in the next breath it’s 23 minutes away, or worse, it disappears altogether. I just had a driver tell me “don’t look at the app”.
This is why I bike to work as much as possible.
It’s too bad this app is mostly unreliable.
This is why I bike to work as much as possible.
It’s too bad this app is mostly unreliable.
Can’t Even
I can easily go to my Apple Maps and it’s 5,000x easier than this app. I literally couldn’t even find a connecting route for a simple transit! Ridiculous 😒
Awful
Just so bad. Worst thing is the sheer amount of worthlessness they’ve piled into this thing. Want to see a map of all the bus routes? Better go online because this don’t have it! Want etas for your bus? Fat chance this app thinks a bus is on the way.
I’d prefer this if it were just the resources available online in a quickly accessible place, but its so much worse. This app will give you false info and you’ll probably miss your bus if you use it.
I’d prefer this if it were just the resources available online in a quickly accessible place, but its so much worse. This app will give you false info and you’ll probably miss your bus if you use it.
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needs serious improvement!!
This app is nearly pointless. About the only use that I could get out of it was seeing time estimates of when the bus would arrive. But even that feature is lacking, because when you tap on a bus stop it will only show you the busses scheduled to come within the next 30 minutes. SO, if you are trying to plan ahead and do not already know when that bus usually comes, you’re out of luck unless you happen to check right before it arrives.
The map portion is very clunky and lags quite often, but works okay for seeing which stops are around you. The only problem is that if you don’t already know which bus stop you should go to, you have to click on each one and see what it is since they all look identical on the map.
The route planner is virtually useless too, you’re better off just using your apple Maps app (but you need this app to see accurate times because apparently GRTC has not informed apple of the correct bus schedule..). You have to input the exact address (for example, you would have to put the exact address for your grocery store rather than being able to search “kroger” and have it suggest one, and who knows the address of everything off the top of their head???) which makes it very difficult to use.
ugh. make this app better please!!!! then maybe more people would ride the bus! you don’t need to build new bus systems that only go up and down one way.. just make the busses that already exist easier to access .. do better! :(
The map portion is very clunky and lags quite often, but works okay for seeing which stops are around you. The only problem is that if you don’t already know which bus stop you should go to, you have to click on each one and see what it is since they all look identical on the map.
The route planner is virtually useless too, you’re better off just using your apple Maps app (but you need this app to see accurate times because apparently GRTC has not informed apple of the correct bus schedule..). You have to input the exact address (for example, you would have to put the exact address for your grocery store rather than being able to search “kroger” and have it suggest one, and who knows the address of everything off the top of their head???) which makes it very difficult to use.
ugh. make this app better please!!!! then maybe more people would ride the bus! you don’t need to build new bus systems that only go up and down one way.. just make the busses that already exist easier to access .. do better! :(
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Needs a updated
I found the app helpful in some way when viewing the map. I suggest the app put on the plan trip a street view with the bus numbers on the route. The app needs a more virtual map view. The app also needs a more updated app developer meaning if I am at the bus stop I can point to the street where I am and the bus time and name of the the bus will appear. Also make the app interactive map and place were a Instant messaging can be message to a online chat representative who were assist you in finding your rides answer general questions 24/7. Make the app more like actually looking at the bus stops with that real life Street view of the map.
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