i love grand master
he is so kind and i hate walking so this app is tuff
Need some work
By default, it gives you a one hour return pick up time. If I’m able to schedule the first pick up time, why can’t I schedule my return pick up time?
Options in the PINGO app menu
I am a disabled rider. I use a service animal quite often if not, every time I ride. However on your application, there is no where to indicate I have two minutes left one more a service animal when I’m trying to book my trip by myself. Furthermore, I also use a cane from time to time and there is nowhere to indicate that in the application as well. Sometimes I may need to use the lift, but there’s nowhere for me to indicate using the lift other than a Wheel Chair. And there are many different kinds of wheelchairs and mobile aids, but there is nowhere to identify what mobile aid someone uses. Overall, the people driving and the people who are booking The trips via phone are very friendly and very nice and very professional. This review is strictly about the application and it’s possible ADA compliance negligence. As a disabled person, I would like to be able to book my own trip without having to call in and rely on somebody else to do it for me.
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Locked Out since 9/3/26
I absolutely loved this app until the crash on 9/3/26. But now I have to give the app a low rating because I am locked out on my phone and nobody knows how to fix it. The app works fine on my iPad but I can’t carry the iPad around everywhere! Ride Pingo help is useless. They ask for screen prints of my error messages, which I send. Then I’m ignored for several days and then they ask if my issue was resolved, I say no, they ask for screen prints again, I send them AGAIN, then I’m ignored AGAIN!! Somebody out there must know how to fix this. Am I the only person in the world with this problem?
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Actual Purgatory
You know how people lost in the desert follow mirages until they die of exposure? You will traverse the dry, barren, sandy expanse of the Ride Pingo’s kafkaesque UI. When you finally find the interface that allows you to search for a ride, you will need to pray to whatever god you venerate that there is no glitch that gives you the wrong day’s bookings. But you are a hardened warrior in the midst of your hero’s journey so you persevere. The sun is beating down but you hold out hope of finally, finally getting from point A to point B. In the distance you see that blessed, tantalizing sight of water (your desired timetable) and run. Run with the strength you first possessed at the beginning of your journey. But alas, tis a mirage. The website only show phantasms of bookings, letting you view the route, departure, and arrival time, but not purchase your fare. The scorching heat cuts you down and bile rises in your throat as your knees give out from under you and you perish. The last thing you ever perceive is the grating silt that clings to your throat and dying hatred for third party apps. If you should venture out into the ride Pingo desert and see a sun-bleached skeleton, that would be me.
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