i love grand master
he is so kind and i hate walking so this app is tuff
Need some work
By default, it gives you a one hour return pick up time. If I’m able to schedule the first pick up time, why can’t I schedule my return pick up time?
Options in the PINGO app menu
I am a disabled rider. I use a service animal quite often if not, every time I ride. However on your application, there is no where to indicate I have two minutes left one more a service animal when I’m trying to book my trip by myself. Furthermore, I also use a cane from time to time and there is nowhere to indicate that in the application as well. Sometimes I may need to use the lift, but there’s nowhere for me to indicate using the lift other than a Wheel Chair. And there are many different kinds of wheelchairs and mobile aids, but there is nowhere to identify what mobile aid someone uses. Overall, the people driving and the people who are booking The trips via phone are very friendly and very nice and very professional. This review is strictly about the application and it’s possible ADA compliance negligence. As a disabled person, I would like to be able to book my own trip without having to call in and rely on somebody else to do it for me.
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Locked Out since 9/3/26
I absolutely loved this app until the crash on 9/3/26. But now I have to give the app a low rating because I am locked out on my phone and nobody knows how to fix it. The app works fine on my iPad but I can’t carry the iPad around everywhere! Ride Pingo help is useless. They ask for screen prints of my error messages, which I send. Then I’m ignored for several days and then they ask if my issue was resolved, I say no, they ask for screen prints again, I send them AGAIN, then I’m ignored AGAIN!! Somebody out there must know how to fix this. Am I the only person in the world with this problem?
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Actual Purgatory
You know how people lost in the desert follow mirages until they die of exposure? You will traverse the dry, barren, sandy expanse of the Ride Pingo’s kafkaesque UI. When you finally find the interface that allows you to search for a ride, you will need to pray to whatever god you venerate that there is no glitch that gives you the wrong day’s bookings. But you are a hardened warrior in the midst of your hero’s journey so you persevere. The sun is beating down but you hold out hope of finally, finally getting from point A to point B. In the distance you see that blessed, tantalizing sight of water (your desired timetable) and run. Run with the strength you first possessed at the beginning of your journey. But alas, tis a mirage. The website only show phantasms of bookings, letting you view the route, departure, and arrival time, but not purchase your fare. The scorching heat cuts you down and bile rises in your throat as your knees give out from under you and you perish. The last thing you ever perceive is the grating silt that clings to your throat and dying hatred for third party apps. If you should venture out into the ride Pingo desert and see a sun-bleached skeleton, that would be me.
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Best Ever
I love Chillicothe Transit, they are very punctual and friendly
Terrible customer service and technical issues
I used this app as a means to get to and from work and parking in my city is terrible and there’s not even any street parking options available. It was all going fine until after work Jul 26th. The app stated that my ride had arrived but the two only vehicles that were nearby kept saying they didn’t have my ride number so I was unable to be let on. One of the drivers told me to cancel my ride and try to rebook, in doing that I accidentally signed out. That wasn’t a problem for me as I could easily get back in, but that was not the case. As I am a student I had to sign in regularly using my school account then two factor authentication. I logged into my account successfully, but the two factor authentication wasn’t working. The codes would send to my number and email, but they’d never work. It would always say there was an unexpected error and to close out of the app and try again. I uninstalled the app and even powered off my phone countless times and it wouldn’t work. I tried using the “Help” feature at the top of the sign in screen but it was just an ai bot asking what my email was and telling me that customer support representatives will reach out through email soon. I ended up having to call the non emergency 911 line to safely get back home that night. When the customer support people reached out (Aug 10th) that asked what my issue was and I explained in detail and provided 10 screenshots as proof and had them dated. I was thanked and told they’d discuss it with their team and get back to me which I completely understood and then asked for my phone number. I provided my number and then i didn’t hear anything for over two days. I decided to reach back out (Aug 12th) cause as I previously mentioned, it my means of transportation to work. They reached back out the same day saying the issue had been escalated to the team and THEYLL reach out TO ME as soon as there’s any updates. It took almost 10 days (Aug 21st) for them to reach out to me and there wasn’t ANY resolution it was just them asking if I was still having trouble signing in. I reached back out immediately and stated that I was and provided screenshots as evidence. They replied saying they’ll share that with the team and get back to me. August 27th I reached out asking if there’s been any insight on if this problem can be fixed, and if not can they just delete my account so I can create a new one. Once again they stated that the issue has been escalated to team and they’ll reach back out once they have any info. I get maybe this being a new issue and having to take a few days to discuss with your team, but it’s been weeks and I also find it disrespectful to my time how I was informed that I should wait and they’ll reach back out to me with updates but they’d only reach out once a week at the end of the week asking if I still have problems. Of course I do, I’m waiting for updates! Towards the end I even provided a possible solution of just deleting my account. My entire experience with this has just been beyond stressful and unhelpful with not a single actual update except “this has been escalated to the team” like 4 different times.
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Terrible app for bus service
Ride Pingo does not work well for transit. My rides are regularly delayed by 20-45 minutes and force a last minute scramble to arrange alternate transportation to get to my destination on time. 0/10 do not recommend.
Bus service
Great job keep it up
Pingo app issues
The Pingo app messes up horribly it glitches it makes false tickets wich get passengers in trouble it also allows other passengers to add people to their ticket wich is a danger if somebody being added to their ticket doesn’t know they are being added to their ticket wich can also get passengers in trouble the app also falsely cancels passengers rides wich creates a real problem and pickup and drop off times are not always accurate causing issues if somebody has an appointment to go to please fix these issues
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5 star
Nice driver arrived very fast and had a clean vehicle
Nosy me
When asked, Diana told me it was the oldest bus in the fleet! 🤣
Swift pick up
Such a convenient and easy way to go from train to ferry. Especially since I either have a walker or my cane at all times.
Really nice I love this service takes me around round love it
Rlly good love it 5 stars
Great program
Usually a very good app; however the driver’s GPS is often glitchy.
It would be good if it did its job
I love the idea, but it doesn’t even work that well, it doesn’t load no matter the signal and it doesn’t even track the bus correctly then if a bus is 2 minutes away but then a stop is added then the eta would change your bus that’s over 25 minutes away and sometimes it changes the time zone to UTC so I can’t tell when the bus will come then I stay at the spot for over ten minutes then the second I leave the bus comes it’s just a bad app FIX IT!!!!!!! Other than that it’s very nice.
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Route planning needs fixing
Whatever algorithm makes the routes is incomprehensible garbage. It doesnt go by order of submission, and it does go by closeness. It seems like it just adds new stops randomly in the middle of the route, making it go way out of the way from closer spots submitted earlier. Drivers will have to route around for the drop offs they remember being closer while driving to do them in a sensible order.
It will also just send drivers on random turns for seemly no reason other than to waste more time. Ive seen a route that sent in a straight line down the street just turn down a block for a loop di loop, not because someone was there to be picked up, but because... ?????
It will also just send drivers on random turns for seemly no reason other than to waste more time. Ive seen a route that sent in a straight line down the street just turn down a block for a loop di loop, not because someone was there to be picked up, but because... ?????
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Route planning needs fixing
Whatever algorithm makes the routes is incomprehensible garbage. It doesnt go by order of submission, and it does go by closeness. It seems like it just adds new stops randomly in the middle of the route, making it go way out of the way from closer spots submitted earlier. Drivers will have to route around for the drop offs they remember being closer while driving to do them in a sensible order. Bad system.
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Actually Terrible
Actually a terrible designed app. I see the intention but it’s barely usable. We should’ve kept it the old way.
Bus service
Great job
