Best Ever
I love Chillicothe Transit, they are very punctual and friendly
Terrible customer service and technical issues
I used this app as a means to get to and from work and parking in my city is terrible and thereâs not even any street parking options available. It was all going fine until after work Jul 26th. The app stated that my ride had arrived but the two only vehicles that were nearby kept saying they didnât have my ride number so I was unable to be let on. One of the drivers told me to cancel my ride and try to rebook, in doing that I accidentally signed out. That wasnât a problem for me as I could easily get back in, but that was not the case. As I am a student I had to sign in regularly using my school account then two factor authentication. I logged into my account successfully, but the two factor authentication wasnât working. The codes would send to my number and email, but theyâd never work. It would always say there was an unexpected error and to close out of the app and try again. I uninstalled the app and even powered off my phone countless times and it wouldnât work. I tried using the âHelpâ feature at the top of the sign in screen but it was just an ai bot asking what my email was and telling me that customer support representatives will reach out through email soon. I ended up having to call the non emergency 911 line to safely get back home that night. When the customer support people reached out (Aug 10th) that asked what my issue was and I explained in detail and provided 10 screenshots as proof and had them dated. I was thanked and told theyâd discuss it with their team and get back to me which I completely understood and then asked for my phone number. I provided my number and then i didnât hear anything for over two days. I decided to reach back out (Aug 12th) cause as I previously mentioned, it my means of transportation to work. They reached back out the same day saying the issue had been escalated to the team and THEYLL reach out TO ME as soon as thereâs any updates. It took almost 10 days (Aug 21st) for them to reach out to me and there wasnât ANY resolution it was just them asking if I was still having trouble signing in. I reached back out immediately and stated that I was and provided screenshots as evidence. They replied saying theyâll share that with the team and get back to me. August 27th I reached out asking if thereâs been any insight on if this problem can be fixed, and if not can they just delete my account so I can create a new one. Once again they stated that the issue has been escalated to team and theyâll reach back out once they have any info. I get maybe this being a new issue and having to take a few days to discuss with your team, but itâs been weeks and I also find it disrespectful to my time how I was informed that I should wait and theyâll reach back out to me with updates but theyâd only reach out once a week at the end of the week asking if I still have problems. Of course I do, Iâm waiting for updates! Towards the end I even provided a possible solution of just deleting my account. My entire experience with this has just been beyond stressful and unhelpful with not a single actual update except âthis has been escalated to the teamâ like 4 different times.
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Terrible app for bus service
Ride Pingo does not work well for transit. My rides are regularly delayed by 20-45 minutes and force a last minute scramble to arrange alternate transportation to get to my destination on time. 0/10 do not recommend.
Bus service
Great job keep it up
Pingo app issues
The Pingo app messes up horribly it glitches it makes false tickets wich get passengers in trouble it also allows other passengers to add people to their ticket wich is a danger if somebody being added to their ticket doesnât know they are being added to their ticket wich can also get passengers in trouble the app also falsely cancels passengers rides wich creates a real problem and pickup and drop off times are not always accurate causing issues if somebody has an appointment to go to please fix these issues
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5 star
Nice driver arrived very fast and had a clean vehicle
Nosy me
When asked, Diana told me it was the oldest bus in the fleet! đ¤Ł
Swift pick up
Such a convenient and easy way to go from train to ferry. Especially since I either have a walker or my cane at all times.
Really nice I love this service takes me around round love it
Rlly good love it 5 stars
Great program
Usually a very good app; however the driverâs GPS is often glitchy.
It would be good if it did its job
I love the idea, but it doesnât even work that well, it doesnât load no matter the signal and it doesnât even track the bus correctly then if a bus is 2 minutes away but then a stop is added then the eta would change your bus thatâs over 25 minutes away and sometimes it changes the time zone to UTC so I canât tell when the bus will come then I stay at the spot for over ten minutes then the second I leave the bus comes itâs just a bad app FIX IT!!!!!!! Other than that itâs very nice.
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Route planning needs fixing
Whatever algorithm makes the routes is incomprehensible garbage. It doesnt go by order of submission, and it does go by closeness. It seems like it just adds new stops randomly in the middle of the route, making it go way out of the way from closer spots submitted earlier. Drivers will have to route around for the drop offs they remember being closer while driving to do them in a sensible order.
It will also just send drivers on random turns for seemly no reason other than to waste more time. Ive seen a route that sent in a straight line down the street just turn down a block for a loop di loop, not because someone was there to be picked up, but because... ?????
It will also just send drivers on random turns for seemly no reason other than to waste more time. Ive seen a route that sent in a straight line down the street just turn down a block for a loop di loop, not because someone was there to be picked up, but because... ?????
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Route planning needs fixing
Whatever algorithm makes the routes is incomprehensible garbage. It doesnt go by order of submission, and it does go by closeness. It seems like it just adds new stops randomly in the middle of the route, making it go way out of the way from closer spots submitted earlier. Drivers will have to route around for the drop offs they remember being closer while driving to do them in a sensible order. Bad system.
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Actually Terrible
Actually a terrible designed app. I see the intention but itâs barely usable. We shouldâve kept it the old way.
Bus service
Great job
timing
I hate how the timing is never accurate and how the ETA is always changing. App could be made better with a clearer map and better visualization/graphics.
Not good
Quite possibly the worst app i have ever used. Gives you meaningless errors instead of letting you know when rides are full, you cant even see a generic schedule for all rides running in a day to a place and the whole app just functions poorly.
badly coded mess
You're better off just knowing the bus schedule and paying the bus driver. I could not schedule anything solidly. Time zone conversions are a common bug. They charged $5 more for a far inferior product in Northfield.
App Not Working
This app fails to process any payment method and is not user friendly at all. Very unfortunate this is the only way I can access public transportation in my area.
Ride Pingo
Buen servicio/Good service
