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GRTC On the Go

GRTC On the Go

On-demand transit in Richmond

331 ratings
9 reviews
With Ads
✈️ Travel
🗺️ Navigation
Free
With Ads

Details

  • Released
  • Updated
  • August 3, 2023
  • May 4, 2026

Features

Developer

Via Transportation, Inc.
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GRTC On the Go screenshot #1 for iPhone
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GRTC On the Go screenshot #4 for iPhone
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About

Book on-demand transit rides for microtransit and paratransit services within the Richmond region. This app offers a smart, easy, and affordable way to travel door-to-door by connecting you with others heading in the same direction.

✓Book on-demand rides
✓Microtransit service
✓Paratransit service
✓Shared rides
✓ADA accessible vehicles
✓Door-to-door pickup
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What's New in GRTC On the Go

4.27.1

May 4, 2026

Performance improvements and bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Half-tailing

At first I had no problem getting to or from. Now, I barely can book a GRTC link. They be sitting around in parking lots doing absolutely nothing.
naythegr8naythegr8

Great Service to Powhatan

To have the service for Powhatan is truly a blessing. Thank you to both GRTC and all the supporters who helped create this service. The app was easy to use and to provide the time of estimated pick up was especially helpful.
Mark in PowhatanMark in Powhatan

Slow and unavailable service

Multiple times I have to walk home or I’ll be waiting for a few times 2 & 3 hrs for van
At the bus stopAt the bus stop

My ride to Walmart with Gerald

He was excellent. The first driver I’ve had that actually got out and waited till I got off to be sure I wouldn’t fall…
Feedie713Feedie713

LINK

Tried to order grtc link, the eta’s are not accurate. It goes from 15 minutes away, to 17, to 12, back up to 18. You could be waiting for quite a while without an accurate time for pick up. Not reliable
Anon0732Anon0732
See 4 more reviews

Developer apps

Via — smarter mobility.
Via — smarter mobility.

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Via Driver
Via Driver

Predictable earnings

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ArrivaClick - Powered by Via
ArrivaClick - Powered by Via

by Via Transportation, Inc.

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(10)

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Newcastle Transport On Demand
Newcastle Transport On Demand

by Via Transportation, Inc.

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Keoride NSW
Keoride NSW

by Via Transportation, Inc.

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Shuttle - powered by Via
Shuttle - powered by Via

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See developer apps

FAQ

What is GRTC On the Go?

GRTC On the Go is a mobile application that allows users to book on-demand rides for microtransit (LINK) and paratransit (CARE) services in the Richmond region. It provides a convenient and affordable way to travel door-to-door by matching riders heading in the same direction.

How do I book a ride?

After downloading the GRTC On the Go app, you can book a ride with a few taps. Simply enter your desired destination, and the app will pair you with other passengers and a vehicle heading your way. You will be notified when your vehicle is on its way.

Is the app free to use?

The GRTC On the Go app itself is free to download and use for booking rides. While the description mentions ads, the primary cost is associated with the transit service itself, which is typically a fare-based system for public transportation.

What kind of transit services does it offer?

The app offers two main types of transit services: LINK Microtransit, which connects you to your community within designated zones and GRTC fixed routes, and CARE paratransit, which provides public transportation access for individuals with disabilities who may not be able to use fixed-route bus service.

Is the service accessible?

Yes, all LINK and CARE vehicles used by the GRTC On the Go app are ADA accessible. This ensures that everyone can travel to their destination with ease and comfort, regardless of their mobility needs.