HELP HELP HELP !!!No reimbursement for missed connections due to Greyhound’s late departure.
My trip on 10/09/2026 from Boston South station to DC was delayed by approximately 45 minutes. As such, the bus arrived at Porth Authority after 11:00 pm so I missed my connection from Porth Authority to DC.
Since I realized that my bus was not going to arrive on time for my connection to DC, I bought a new ticket to DC out of my own pocket because Greyhound’s website said that there’s only 1 seat left. Since I had a morning wedding to attend the next day Saturday 10/10/2026 I rushed to buy my own ticket.
I subsequently called Greyhound to seek reimbursement for missed connecting bus and they told me to submit a claim online. I did so but Greyhound still hasn’t reimbursed me.
It seems as if they saw that I was booked on the next bus which left at 1:00 am and they are assuming that I my rebooking ticket was paid for by their office which was not the case. I paid for that rebooking with my own money.
I’m disgusted and frustrated that they wouldn’t refund me for a trip that I missed due to their bus running late.
This is the third time in recent months that this situation has occurred.
Additionally, the seat that they allocated to me for my return trip did not exist on that bus. Therefore, I have to get up every time new passenger entered the bus and claim the seat that I tried to sit in.
Due to my job, I had to take the greyhound but it pains me to have to use Greyhound since all that I’ve gotten is missed connections, no seats and no one to complain to.
I’ve just lost money for a part of my trip which was missed due to Greyhound’s fault.
I desperately need HELP HELP HELP !!!!!!!
Since I realized that my bus was not going to arrive on time for my connection to DC, I bought a new ticket to DC out of my own pocket because Greyhound’s website said that there’s only 1 seat left. Since I had a morning wedding to attend the next day Saturday 10/10/2026 I rushed to buy my own ticket.
I subsequently called Greyhound to seek reimbursement for missed connecting bus and they told me to submit a claim online. I did so but Greyhound still hasn’t reimbursed me.
It seems as if they saw that I was booked on the next bus which left at 1:00 am and they are assuming that I my rebooking ticket was paid for by their office which was not the case. I paid for that rebooking with my own money.
I’m disgusted and frustrated that they wouldn’t refund me for a trip that I missed due to their bus running late.
This is the third time in recent months that this situation has occurred.
Additionally, the seat that they allocated to me for my return trip did not exist on that bus. Therefore, I have to get up every time new passenger entered the bus and claim the seat that I tried to sit in.
Due to my job, I had to take the greyhound but it pains me to have to use Greyhound since all that I’ve gotten is missed connections, no seats and no one to complain to.
I’ve just lost money for a part of my trip which was missed due to Greyhound’s fault.
I desperately need HELP HELP HELP !!!!!!!
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Sseaforav
Warning
DO NOT BOOK WITH GREYHOUND. YOU WILL GET STUCK IN A RANDOM CITY AND STATE AND THEY WILL NOT CARE. THEY NEVER HAVE DRIVERS.
MMeeeeeeeeeeeeeeeeeeeerrr
DO NOT TAKE A GREYHOUND IF YOU DON’T HAVE TO!!!!
Worst trip of my life ever. Absolutely NO customer service or help at all. We stopped in kentucky and they had us all get off and leave our stuff to change drivers. It came time when they said they’d be leaving so I went to check and they weren’t ready so I go back inside the station to wait only to find out the bus had left without any announcement or anything, I submitted the form but I still have zero idea where my things are. i was told it would be dropped at my destination’s lost and found, then I went to ask at the destination stop if they had a lost and found and the guy behind the desk just shook his head no. This is also a VERY UNSAFE experience and environment. I’m a 21yo female and I was inside the bus station at 2am where anyone could just walk in or out. There was ABSOLUTELY ZERO SECURITY ANYWHERE, there was no checking the bags, not even a quick pass through a metal detector. Someone could bring a weapon on the bus and you would never even know until it was too late!!!! There’s no customer service line, the only lines I could reach were the overseas booking department lines, which were no help at all. Greyhound will screw you over, it’s not worth it. I’m never taking the bus again, I will just pay extra to fly. WORST EXPERIENCE OF MY LIFE.
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🤟¡Praise JESUS!👏
🤟¡We just have to and should always do the will of JESUS!👏
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Love
Doe
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