Best of a bad thing
We don’t have any great bus services to choose from, but I’m leaving a good review for greyhound in hopes that they improve. This should be faster or cheaper or more comfortable, but it’s slow and expensive and painful. Oh well, it’s better than nothing.
Not useful at all
This overall business needs to be shut down! The delays, the customer service reps THAT don’t speak English!!!! So rude! And not willing to help! I will be reporting this business to the BBB
Terrible no other words can be expressed
Only company I know that can turn my 36 hour bus trip into a 144 hour shishow I have to call almost every stop because I’m never on time then they don’t do refunds so I can’t transfer to a Uber or another bus company instead they reschedule my ticket that can take up to 11 hours yeah not exaggerating I had to sleep in a bus stop and stuff for 11 hours because I got delayed that many times then on top of that they have you go on other buses that you didn’t sign up for then charge you a extra 20 out of pocket to get tags for those buses absolute joke of a company and if your reading this please look elsewhere and don’t get sucked into this terrible company
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..
Thank ya
Umm
“Internal Service Error.”
Poor Customer Service
I missed my bus the other day and called to speak with customer service before hand. Even though I was speaking with the agent more than 20 minutes prior to the bus leaving, I was told there was no way to reschedule and that I could either meet the bus at its next scheduled stop on my ticket, which was in the state I am traveling to, or buy a new ticket. I explained that I needed to reschedule because I had no money for another ticket and no where to stay in Chicago. However, their policy states that I could reschedule within 15 minutes of the booking but the customer service agent DID NOT offer this and I was not aware of this until after speaking with her. Incidentally, I had to sleep on the streets of Downtown Chicago for two days and raise the funds. I called again to customer service today to explain the scenario and simply request a discount for the inconvenience. They said they could not do ANYTHING and that because the agent I spoke with on the day of my departure did not make any notes that they could not verify the claim. I specifically requested the agent add notes from my call the day I missed my bus. Quite unfair way to treat your customers.
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Issues
Poor service! The website errored me over an hour I called and they insisted on $25 dollars more I downloaded app and same information accepted-I booked the ticket for my brother.
I‘ok never go through this again!!!!
I‘ok never go through this again!!!!
Rides and costumer service are trash
Rides with FLEXIBUS are so bad!! The buses cancel or are 4 hours delayed with no notice and when calling costumer service they have no idea where it is or what happened. They hang up or just give you random excuses.
Nightmare
Worst travel to my mom and dad’s home. I had to file two separate complaints and the bus driver purposely drove off and try to leave me in the middle of nowhere. I had to run screaming to stop as a senior citizen. Worst experience of my life. 😥
Prices
👉 Everything is fine but prices are not stable.
Best way to travel
Good price and simple booking
Blue
Blue
App it’s hard to use. Make sure after you search.
App is hard to use. Make sure after you search that you go back and check that everything is correct and nothing you searched in the past was added.
Very poor customer service
Very disgusted with the service by Greyhound. Miss my bus because of their error and they did not refund me the ticket or allow me to get on another bus. Very, very poor.!
Cancellation fee is crazy
I got a ticket for 30$ and I had to cancel it but the cancellation fee is 20 dollars so I’m only getting 5$ back is crazy
Absolutely horrible
It is August 28th, 2026. I've been stuck in the middle of VA for 6 hours. Our bus broke down and some guy said that this not the first or second time this has happened. I tried contacting my own ride or an uber. But the driver keeps saying another bus will be here shortly every 30 minutes.
Price went up while I was paying
I was paying for my ticket at one price and when I went to hit the pay button it gave me an error message and sent me back to the beginning with a higher price. I like greyhound but when things like this happen it feels like they are ripping a lot of people off to make an extra buck from a lot of people but it adds up.
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Great experience
Love traveling with them. Buses are clean and drivers are always safe and friendly.
Selam
I like everything
Hi
Easy going
