Bad business
Changing ticket prices after it’s already in a customers cart is a scam.
Trash
America deserves better than this
This app doesn’t working for buy tickets
The bad service in us
FaceID, please!
The Amtrak app is clunky, and sometimes doesn’t work, but it usually gets the job done. Booking was improved when Apple Pay was built in to this app - thanks!
The primary pain point now is that this app logs me out every 30 days, between the occasions when I ride Amtrak. If I book on my computer or iPad, and pull my phone out when boarding to scan the ticket, it wants me to go through a lengthy process of logging back into the app. It’s quicker to just pull the iPad out of my bag and have them scan that.
Usability wise, I find I sometimes miss the opportunity to choose one way or round trip, and end up buying one way rather than exiting and starting over. If the round trip option were more visibly obvious at the beginning, that would help. If there were an option to add a return trip at the end of booking a one-way, that would help.
In 2026, the app pops up a dialog box to upgrade it on my old iPad Pro, but the new version requires iPadOS 17 and my gadget can only run 16. It would be nice if the older version of the app still worked on older versions of the devices. I just deleted the app from that device to avoid confusion.
The primary pain point now is that this app logs me out every 30 days, between the occasions when I ride Amtrak. If I book on my computer or iPad, and pull my phone out when boarding to scan the ticket, it wants me to go through a lengthy process of logging back into the app. It’s quicker to just pull the iPad out of my bag and have them scan that.
Usability wise, I find I sometimes miss the opportunity to choose one way or round trip, and end up buying one way rather than exiting and starting over. If the round trip option were more visibly obvious at the beginning, that would help. If there were an option to add a return trip at the end of booking a one-way, that would help.
In 2026, the app pops up a dialog box to upgrade it on my old iPad Pro, but the new version requires iPadOS 17 and my gadget can only run 16. It would be nice if the older version of the app still worked on older versions of the devices. I just deleted the app from that device to avoid confusion.
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This a great app
Where are you trying to go? If there’s not a train within 100 miles, 🤷♂️ sorry, we don’t do logistics. We just make choo-choo’s go along the chug-chug tracks 🤷♂️
I thought it’d be cool to take an Amtrak. That will now never happen - they can’t get from point A to point B without an instruction manual
I thought it’d be cool to take an Amtrak. That will now never happen - they can’t get from point A to point B without an instruction manual
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