Mostly good, but…
If you know exactly what you want to do, this is fine. If you’re trying to compare travel options, too often you must restart, as if you’d never searched anything.
App is awful
You would think Amtrak would want money for anyone who wants to upgrade their ticket but it’s like pulling teeth. Go to TRIP TOOLS and upgrade and it demands a coupon. Go to MODIFY and all you can change is the travel dates. I wanted to upgrade my daughter from unreserved coach to Business class on the app and you can’t. Typical government agency. Only Amtrak would make taking money a losing proposition
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Not the easiest to navigate
The first screen that comes up to book allows you to enter the dates and cities you want to go to, however it would be nice if the days the train was in that station would pop up instead of me having to pick an arbitrary date. I just get the message that the trip I picked isn’t available without giving me options that are available.
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Reservation
Not easy to make a reservation, had to do over the phone
Doesn’t work half the time
Doesn’t work half the time
