Rewards not working at all
Can’t access my points.
EVERY DAY IS A NEW UPDATE - same lousy app lol
Your app is HORRIBLE!
Requires negative rating
Useless won’t give accurate information won’t display my travel information
Puntajes acumulados en Amtrak
Quiero utilizar mis puntos acumulados para la compra de tickets. Pero no sé cómo hacerlo. Llamé a Atención al Cliente y tampoco supieron ayudarme. Entonces…que debo de hacer ?
Booking feature never works
This app is completely useless to book tickets. I’ve tried multiple times, updated the app, deleted and redownloaded it, and no matter what I get an error.
Apple Pay Never Works
Every time I try to use Apple Pay it never works. I always get an error message. Hopefully they fix the issue with the next update.
Reliable
I enjoy the Amtrak app better than their website. Trains are pretty much always on time and comfortable.
Constant delays
I love the fact that it’s very quick to move around once your on the train, however almost every train ride unfortunately has been delayed for me and sometimes up to two hours behind schedule. Makes it very difficult to commit to scheduling on my end when the train constantly has set backs. Nonetheless, the staff is amazing and very helpful. Just wish the train could be slightly more punctual
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Rate spike
Just annoying- I did make a mistake and purchase a ticket for the wrong morning. My fault. But the time had passed and so the ticket for the correct morning was more than twice as much. I understand no refund. But why not at least offer the original price. It’s just another racket but who can blame them these days I guess?
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Error for months!
Haven’t been able to book a trip in the app in months despite updating as much as possible, wait times on the phone are ridiculous…. Guess this is what happens when there is no competition, pls fix app so I can book my tickets! Thx
Unhappy
After our experience Monday for
The 6:10 am delay for nearly 2 hours we are not sure of more of the same. We need to think about taking the train going forward
The 6:10 am delay for nearly 2 hours we are not sure of more of the same. We need to think about taking the train going forward
Great job
Always a pleasure!!
Yikes
I commute to work daily on Amtrak NE Regional. Been making this trip for years. I use the app to book travel and I get the monthly pass. Generally works well, but this recent update is a nightmare. My monthly pass—which I purchased through the app—keeps disappearing. I get error messages when I try to book any trip. I literally cannot book anything. I tried booking online and ALSO got an error message and couldn’t book anything. It’s alarming because I HAVE to book my travel daily or I can’t get to work. No other transit can get me there. And if I don’t work, we don’t eat. It’s that simple. Customer service was not helpful. At all. Told me to delete the app and reinstall, which I had already done twice. Told me to book online which is not an answer to “why is the app not working.” I told her (again) that that also did not work. She finally was baffled, no answer, forwarded me to the tech dept after I pushed her on finding some kind of resolution, and of course… they were closed. It’s just…. Exhausting.
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Slow Verification Code Receipt
It takes over two hours to receive a verification code. By the time it’s received, you have to login again and wait another two hours again. It’s ridiculous. This has been happening for the last year. Yes, I’ve deleted the app and reinstalled. Nothing changed.
Best
Best
Website easy to use
Was very easy to book and unfortunately easy to cancel. I was able to book trip w ease and use Amtrak often.
Rewards
Can’t see my trips not my reward points
Points what points?
App not working again
President
Very good service
“Updating” never updates
Whatever was recently done to app where you logged everyone out now endlessly loads when trying to log back in making app inaccessible and having to print tickets from email. Probably trying to sell more of our data and has a glitch
