Joe Biden
Is a crook
Your system is broken
You have to literally be a rail fan to patiently endure the onboarding process. You can’t continue this nonsense.
Don’t contact us
Hold times when you need customer service are extremely long and not available when you need
Bad bad bad
Very bad service, had me and 2 more people stand up for 1 hour when there was no seats available whole hour for them to figure out where they going to seat us after refusing my request to upgrade to business class when half the section of business class was empty not to mention they allowed over 10 people to sit at business class since there was no seats to sit down … the employees here should be ashamed
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App is full of bugs
Lots of issues with Applepay when processing payments.
poor function
app is tricky- near impossible to apply rewards
Senior user unfriendly
As soon as I switch over to Senior, it makes the purchase of my ticket with my credit card almost impossible so I have to use my Apple Pay
App is slow
I tried to use the app to book a train. It took 10 attempts. When I got to almost paying for a ticket, the train was no longer available for coach or business class. But conveniently the expensive one was available for over $630 , one way from $46 and $64z I tried calling and good luck getting through
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App appears to have no useful purpose
My experience with this app is that it doesn’t work. For example, when I log in it tells me to complete my profile, yet I have done so, many time. Also, I want to BidUp but it won’t let me turn the option ON. Also, train status is always incorrect. In fact, nobody seems to know anything about the train status. I’m also upset about after-the-fact gotchas. For example, my trip, which includes segments on the Coast Starlight and Empire Builder doesn’t even qualify for BidUp because when I check eligibility it says Nope! You don’t qualify. Why not? Which segment doesn’t qualify? Both? Or is there some other problem? I can’t tell what the problem is and the station clerks and train staff don’t know either. Of course, i can call Amtrak 8 to 5 Mon - Fri, but since I’m on a train with no cell coverage, good luck with that! All in all, a very frustrating experience which, in this age of virtually instant communications, makes so sense whatsoever.
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Conductors
We’re very helpful and polite
Credit card verification
Your credit card verification system does not work properly. After attempting to buy the same ticket five times in a row I finally switched to Apple Pay. This application consistently buggy which is not surprising considering how poor Amtrak service is in general.
The app
The app is terrible. I can never purchase a ticket on the app I always have to do it online. And the train is late every single time I take it. But that’s okay because I appreciate public transportation. I just feel like you all should prioritize the tracks better. Besides that. The staff is always great. The prices are decent and I like the view. Thank you. And maybe it’s just me idk. But it seems the app never works.
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always late
the app itself is fine, but every train i've taken from seattle has had a late departure and/or arrival. get it together, amtrak!
Excellent App
A great trip planner!!!
Never works
Never works
This app is useless
It’s hard to know where to start. I suggest you try to use it and you will see what I mean…….
Make adding same passengers and multiple coupon codes easier
Needs ability to save passengers you frequently travel with and their membership numbers.
Also possible to add multiple coupon codes to a reservation?
Also possible to add multiple coupon codes to a reservation?
Viaje
Fue súper confor para poder sacar a mi madre fuera de su ciudad de verdad ella lleva más de 20 años sin viajar por alguna s miedos y gracias a Antrak ella salió segura y sin ese mi do alas alturas que por años la inpocibilito viajar y ahora q logre convencerla de viajar en tren fue la mejor experiencia para ella y para mi
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USA
Trip so far
Stuck?
Sometimes gets stuck in purchase mode and if you want to cancel your trapped. I want to check options but in so doing you get trapped as if you are trying to make a purchase and can’t get ou
