Amtrak User Reviews

Customer Experience

Positive experience28.8% of reviews
Neutral8.8% of reviews
Negative experience62.4% of reviews

~ Based on 982 written reviews from the US App Store.

What users say

Is Amtrak Safe?

Amtrak appears safe based on user ratings. AppsHunter Safety Score for Amtrak is 94/100.

This assessment is based on 214,397 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.4% of ratings point to a safe experience
2.2% of ratings suggest some concerns
6.4% of ratings point to a risky experience

~ Based on 214,397 App Store ratings for Amtrak.

Is Amtrak Legit?

Amtrak appears to be a legitimate app. AppsHunter Legitimacy Score for Amtrak is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great ride

I really enjoy train travel on Amtrak. I have been going to DC from NY for the past three years and find it more comfortable and convenient than the bus. I wish I could reserve an accessible seat online instead of having to call the reservation desk.

Sucks

Hard to use, ai need help

Easy!

This app makes it so easy inconvenient to book a train anytime you want to travel. USA here I come! I like this so much better than having to get to an airport early and deal with the crowds and luggage, etc. Train travel is truly the best!

Cancel wrong booking

Not easy to navigate
to cancel wrong booking then when I did I see the price went ‘t up do much higher

Fast & Efficient

Using the Amtrak app has been extremely useful. For me who sometimes runs late, it’s worth it to buy up to a flexible ticket so that it can be modified w/ no extra fees.

Absolute Nightmare

Amtrak is beyond awful. Coach is like riding a Greyhound, above that is like riding in a disgusting and decrepit time capsule that costs you an arm, leg, and your first born, and even then, you may be delayed indefinitely (no joke, days sometimes) without any recourse or even explanation. They are operating on technology out of the Stone Age and lack the ability to communicate within the company between different departments. So you get told BS and shoved off to the next person over and over and over again when you try and get any explanation or assistance. It’s a scam and a long dying company that just needs to be completely replaced. Seriously, steer clear.
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Experience

Very easy to navigate. I will continue to use Amtrak as long as it is possible.

The worst company

The worst company and people

Very easy

I love the app it’s very easy too work in !

Horrid

The apps find for booking trips and stuff. It’s more that amtraks service sucks if you need anything

Only way to travel!

Amtrak is my go to for all my travel needs. The ease of travel and comfort makes this my only way to travel when traveling domestic.

The best

It’s awesome. Easy to use and easy to fix a mistake. Thanks amtrack.

Better than all the rest!

Simply the best!

谢谢

铁路网非常方便而且使用简单,我离开San Diego
外出旅行已经离不开它了

Hard to use

I have misbooked more than once because the app is not user friendly. I tried to book a multi-legged trip but could not do it, needed to book the legs separately.

The best way to travel period

Love arriving rested, having gotten some work or reading done

Straight forward app

With up to date info and lots of options to book.

Ha! If you’re a dev for this app- shame

“hOw cOmE NooOoBoDY UsES ThUh TrAiN??” Because your app sux. It’s unusable for older phones. Budget people have older phones. Idiots.

Love my Amtrak Travel

I enjoy the ride the train usually is on time

Cheaper to Fly ✈️

The prices have gotten ridiculous from DC to NYC. It’s now significantly cheaper to book round trip flights through American Airlines and is much quicker. I’ve completely stopped using Amtrak. AA points are worth alot more than Amtrak as well.