Thanks
Hats off to a simple app!
Convenient
Love it!
Unable to log in within app
The app is unfortunately useless as I am unable to log in to my account within the app. The sign in page will load forever and will never allow me through. I am perfectly fine signing in on PC so it’s definitely an app issue.
Kalamazoo Station
There is no long term parking available to customers which prevents me from using train service for this route.
a poor application
It is very slow, and on top of that, the service is terrible; the turnaround time takes a long time.
Booking in minutes
Easy to use. Even in transit!
App sucks!
The app is horrible. Keeps kicking me out and telling me to use the app, which is what I was doing
Can not find transaction history
Can not find any transaction history whatsoever not sure why, very inconvenient
Love train travel
Amtrak is the way to travel if you want a relaxing travel experience seeing beautiful parts of our country and an experience of being treated special. Everyone treats you like you are a special guest and in a relaxed way you meet interesting people and get a chance to visit. Why not take the train?
I've never rode on a Greyhound...
Does Greyhound leave the lights on the entire time?!? Maybe Greyhound might be better...
Amtrak
Great service
Best app for train travel
Easy, intuitive and best app for train travel
Can’t buy tickets
If you go to buy tickets it says “unable to process at this time.” Started with an update about a year ago and they never fixed the bug. Guess you shouldn’t have laid off the software engineers for AI
Horrible
I specifically write the capital corridor. The trains never run on time there’s constant delays. Also the trains break down all the time for example like today. Also, their website was having issues with booking tickets. I called them to inform them of this and they appear to be oblivious, however, all their customer agents are extremely busy because of the influx of calls. They need to do better.
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This app doesn’t work
I happily used the Amtrak app for years, only for it to completely crash. I used to be able to look at trains but not buy tickets. Now, I can’t even look at available trains. This has led me to numerous calls to Amtrak’s customer service, which is hands down the worst customer service department I’ve ever had the displeasure of calling. (To be clear, the agents themselves were helpful. I just think it’s terrible for you as a whole organization to open your customer service calls with “if you aren’t traveling in the next 24 hours, we suggest that you call back another time. It makes me feel like the corporation is cheap and lazy.) The overall quality of Amtrak has taken a nosedive within the past couple of years, and their buggy app is just another example
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Love to travel in business class on Amtrack
I regularly travel across New York to visit family. Business Class is my favorite as I love being in a quieter space and near the cafe.
Bad business
Changing ticket prices after it’s already in a customers cart is a scam.
Trash
America deserves better than this
This app doesn’t working for buy tickets
The bad service in us
FaceID, please!
The Amtrak app is clunky, and sometimes doesn’t work, but it usually gets the job done. Booking was improved when Apple Pay was built in to this app - thanks!
The primary pain point now is that this app logs me out every 30 days, between the occasions when I ride Amtrak. If I book on my computer or iPad, and pull my phone out when boarding to scan the ticket, it wants me to go through a lengthy process of logging back into the app. It’s quicker to just pull the iPad out of my bag and have them scan that.
Usability wise, I find I sometimes miss the opportunity to choose one way or round trip, and end up buying one way rather than exiting and starting over. If the round trip option were more visibly obvious at the beginning, that would help. If there were an option to add a return trip at the end of booking a one-way, that would help.
In 2026, the app pops up a dialog box to upgrade it on my old iPad Pro, but the new version requires iPadOS 17 and my gadget can only run 16. It would be nice if the older version of the app still worked on older versions of the devices. I just deleted the app from that device to avoid confusion.
The primary pain point now is that this app logs me out every 30 days, between the occasions when I ride Amtrak. If I book on my computer or iPad, and pull my phone out when boarding to scan the ticket, it wants me to go through a lengthy process of logging back into the app. It’s quicker to just pull the iPad out of my bag and have them scan that.
Usability wise, I find I sometimes miss the opportunity to choose one way or round trip, and end up buying one way rather than exiting and starting over. If the round trip option were more visibly obvious at the beginning, that would help. If there were an option to add a return trip at the end of booking a one-way, that would help.
In 2026, the app pops up a dialog box to upgrade it on my old iPad Pro, but the new version requires iPadOS 17 and my gadget can only run 16. It would be nice if the older version of the app still worked on older versions of the devices. I just deleted the app from that device to avoid confusion.
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