Mostly good, but…
If you know exactly what you want to do, this is fine. If you’re trying to compare travel options, too often you must restart, as if you’d never searched anything.
App is awful
You would think Amtrak would want money for anyone who wants to upgrade their ticket but it’s like pulling teeth. Go to TRIP TOOLS and upgrade and it demands a coupon. Go to MODIFY and all you can change is the travel dates. I wanted to upgrade my daughter from unreserved coach to Business class on the app and you can’t. Typical government agency. Only Amtrak would make taking money a losing proposition
Show more
Not the easiest to navigate
The first screen that comes up to book allows you to enter the dates and cities you want to go to, however it would be nice if the days the train was in that station would pop up instead of me having to pick an arbitrary date. I just get the message that the trip I picked isn’t available without giving me options that are available.
Show more
Reservation
Not easy to make a reservation, had to do over the phone
Doesn’t work half the time
Doesn’t work half the time
Used to work much better
Purchasing tickets on the app no longer works. I’ve tried it, my friends have tried it, and even my mom gave it a shot. None of us on any of our accounts selecting multiple departure stations/arrival stations and we can’t get a thing!
Now I’ve just gotta purchase online from my browser not logged in for anything to work! Make sure you take screenshots of your tickets!!
Now I’ve just gotta purchase online from my browser not logged in for anything to work! Make sure you take screenshots of your tickets!!
Show more
Bad customer service
I rode Amtrak from NY to Orlando and back..I am still on the train..first the Floridian 40was 2hours 10minutes late…However,Amtrak needs to be overhauled and cleaned up..the bathrooms are disgusting..and there is no one to clean them and there should be because of you go from one end of the country to the other and can’t use the bathroom without feeling like you will leave with any kind of airborne disease or virus by even touching the faucet to wash your hands..the food prices onboard are absolutely ridiculous,MnMs cost more than coffee !!! The last thing I will say is turn down that air conditioning system..freezing temperatures make people uncomfortable and it’s bad enough that it’s not anyway to recline unless you’re in a sleeper..the coach seats do push back but it’s at the risk of disturbing your neighbor behind you when and if you decide that a mid recline is actually comfortable which it’s not..Amtrak needs a complete overhaul and you need to invest more into customer satisfaction rather than anything else because we all pay the salaries
Show more
Made my life a whole lot easier.
Thank you Amtrak, affordable, fast and easy!
Can’t be used to buy tickets, view tickets, or see rewards
100% of the time you try to use this app to purchase train tickets, an error message pops up saying “Let’s Try Again.” Furthermore, if you log into the desktop website on another device and actually purchase a ticket and then later log into this app, the app has no record of your upcoming trip. AND, if you have rewards from being a member, you have to leave to view them. This a train app that cannot help you board a train in any way. Why does it even exist?
Show more
Connecting with family
Amtrack has been a lifeline for me to be able to travel to see my family house a free and a low cost. I’m so for these services. ❤️
Trips
Difficult to maneuver. Unless you know the exact stops.
Not working
It’s completely unresponsive. Dead. And I’m traveling today!
Easy to Use, But Lacking Tools
As the title says, it’s easy to use for simple, one segment trips. I cannot figure out how to book multiple-leg trips. The app should also show alternative routes. For example, typing in HUD<—>BOS, it only offers heading back down to NYP and then to Boston, when a cheaper and more direct route going north to ALB from HUD, and then to BOS. A system map on the app would also be helpful when planning more complicated trips.
Show more
No refund
The service contract does not refund money if you have missed your reservation. Which means you currently pay for a service not received. Which makes the Amtrak’s policy horrible for the customer. Hopefully someone can fix this problem.
Support
Absolutely difficult getting ahold of support
Failed Amtrak Trip Booking Site
I created a complete round-trip itinerary 2passengers) for September 2026. It was finished, but I had to change method of payment.
Upon returning to the booking page, with only one button to push for completion of the transaction, the page immediately changed my total cost upward. No matter my efforts, the site held fast to the increase - then gave a message “not available.”
I cannot clear the itinerary, to start over.
The Amtrak site has abysmally failed me.
Upon returning to the booking page, with only one button to push for completion of the transaction, the page immediately changed my total cost upward. No matter my efforts, the site held fast to the increase - then gave a message “not available.”
I cannot clear the itinerary, to start over.
The Amtrak site has abysmally failed me.
Show more
Cheaper to Fly
It’s cheaper (and more elegant) to fly last minute and takes much less time. I’m not sure what’s going on with Amtrak these days, but consumers are shifting away from Amtrak due to the prices.
Great service
So fortunate to have Amtrak almost door to door for my travel needs. Hardly need a car.
Could be so much better
The app, just like the website is so difficult to navigate. A simple trip can take twenty or thirty minutes to book and finding information is very difficult. For instance the discounts pages on both have a tab for discounts but tapping learn more just doesn’t work. Adding a trip to the frequent travel program seems impossible.
Not good at all. I expect more.
Not good at all. I expect more.
Show more
Dreadful Customer Service
The website is terrible for so many reasons that I often find it impossible completely a reservation. One particularly aggravating thing is that I have traveled with my spouse for 50 years, yet if I try a different search I need to renter all of her data over and over again. The people at Amtrak are your greatest asset yet you are firing your 800usarail agents. It can take 90 minutes of wait time, which is unacceptable. Also there is no direct way to access Customer Relations to file a complaint; instead we wait for a ticket agent 90 minutes only to be put in another queue for customer service, which is often unavailable. Amtrak management, you are ruining my travel experience. I would rather take Peter Pan than have to wait 90 minutes for a live agent.
Amtrak is now cratering out its customer relations.
Amtrak is now cratering out its customer relations.
Show more
