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Another Update, Same Broken Map. Grubhub Isn't Listening!
The latest update to the Grubhub for Drivers app removed the ability to zoom in on the map to see the exact pickup and drop off locations. Now, the map is zoomed out, showing only your location and icons for the restaurant and customer. You cannot zoom in to verify the actual locations before accepting an order.
I live near many cities, so this feature is important. I need to know whether an order stays within my preferred working area or sends me to another city. I also need to see the drop off location to avoid problematic addresses, construction areas, or customers I have had issues with before.
What makes this even worse is that the screenshots on Grubhub's own App Store listing show a detailed, zoomed in order map, giving drivers the impression they will be able to see the pickup and drop off locations clearly. The actual app does not provide the same experience. I have included screenshots showing the difference between the advertised interface and what drivers actually see.
Since this update, my acceptance rate has dropped by 50% because I cannot properly verify pickup and drop-off locations before accepting orders. I am forced to decline orders when I cannot determine where they are taking me. This directly affects my ability to work efficiently and maintain my acceptance rate. At this point, working with Grubhub is no longer worth it if the app does not provide the basic map features drivers need to make informed decisions.
I live near many cities, so this feature is important. I need to know whether an order stays within my preferred working area or sends me to another city. I also need to see the drop off location to avoid problematic addresses, construction areas, or customers I have had issues with before.
What makes this even worse is that the screenshots on Grubhub's own App Store listing show a detailed, zoomed in order map, giving drivers the impression they will be able to see the pickup and drop off locations clearly. The actual app does not provide the same experience. I have included screenshots showing the difference between the advertised interface and what drivers actually see.
Since this update, my acceptance rate has dropped by 50% because I cannot properly verify pickup and drop-off locations before accepting orders. I am forced to decline orders when I cannot determine where they are taking me. This directly affects my ability to work efficiently and maintain my acceptance rate. At this point, working with Grubhub is no longer worth it if the app does not provide the basic map features drivers need to make informed decisions.
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It’s ok Grubhub
It’s ok to take a look at your competitors and get some inspiration. The app feels so outdated. MAPQUEST IS HERE can we please have this added as a map option. One of the biggest things for me is when someone has to provide a code PLEASE make it visible enough for drivers and customers to know one is needed! So many times where someone needed a code, and I didn’t notice nor the customer until after the delivery is complete, also order acceptance rating metrics is so messed up. You’ll take 3% away for declining ONE order and it takes god knows how many to get it back up. I accepted over 20 orders in one day and my acceptance rating would not budge. WE SEE EVERYTHING don’t try to deceive us. There are PLENTY of other gigs we
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10
Rana
Unfair violation
Last week I got plenty of order cancellations:
1. The order was canceled even before I had arrived to the merchant, I called the customer support and they told me that the system canceled the order automatically
2. Customer canceled the order himself
3. And most of the cancellations happened due to restaurants being closed by the time I had arrived, note that I wasn’t late, I just received the order late.
And how come all of that is my fault? Why do I get a “high number of cancellations” violation?
Nonsense
1. The order was canceled even before I had arrived to the merchant, I called the customer support and they told me that the system canceled the order automatically
2. Customer canceled the order himself
3. And most of the cancellations happened due to restaurants being closed by the time I had arrived, note that I wasn’t late, I just received the order late.
And how come all of that is my fault? Why do I get a “high number of cancellations” violation?
Nonsense
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They give unfair Violations
They give unfair Violations without proper investigation. I was hit for not delivering an order my 1st violation on my account. After going through my deliveries I see that customer cancelled the order after receiving it. I took the picture but it didn’t have the apt number due to the directions of where to place the food. Now i have proof yet they want me to wait 90 days to fix an issue i solved in less than 10 minutes of investigating. These cheap customers will continue to steal food and. The company will not due their proper job and look up the order properly. To see if the food was dropped off at the location just penalize the driver. If this is the way then I ADVISE YOU ALL TO NOT USE GRUB HUB BEING THAT THEY DONT CARE YOU THE DRIVER HAVE TO DO ALL THE FOOT WORK THEY WONT EVEN LOOK INTO ISSUES SUCH AS THIS AT ALL. JUST LET SOME BOT HIT YOU WITH A VIOLATION EVEN THOUGH IT IS CLEARLY ON YOUR DELIVERY HISTORY THAT IT WAS DELIVERED.
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Schedule
Need to fix the schedule blocking its not showing on my end cant see anything at all worst experience ever
Work on your time
I’ve been working for them for awhile now easy to use and great part time gig :)
Unjustified reassignment
I receive an order mid-delivery, I accept that and continue with a previous order. And then I get messages saying “You accepted an order and looks like you’re not moving towards the merchant”. Maybe because I’m delivering the PREVIOUS ORDER? Anyway, complete the previous order, moving towards the merchant, and when there’s 1 minute left I get unassigned…
And it happens every single time
And it happens every single time
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Map is frozen
Looks like on their latest update, they intentionally zoomed out the map and froze it so that drivers can’t tell where they’re going and can’t avoid undesirable locations. This is a bad look Grubhub, there’s an entire forum on Reddit complaining about this.
Me desactivaron mi cuenta
Me
Bad update!
We no longer have the ability to zoom in on the map when a delivery is offered. Because of this we are unable to see where we’re being asked to go on said offer. This forces us to cancel orders to unsafe or problematic locations. Fix this soon!
latest scam sorry update
I believe the decision to disable the zoom feature on the offer screen following the latest update was intentional. The goal seems to be to trick us into blindly accepting orders, but bear in mind that such underhanded tactics will cause you to lose loyal drivers, drive up rejection rates, and send drop rates skyrocketing. Ultimately, it is your company and its image that will suffer the consequences. In my opinion, those who made and approved this decision should be ashamed of themselves. My favorite app has now lost all credibility in my eyes; what has been done is an act of injustice bordering on outright fraud.
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Can’t zoom to see offers
The recent change to remove our ability to see a map of the incoming offer has resulted in me having to decline any order over about 1.5 miles because I simply don’t know where it’s being delivered. The map scale changes from offer to offer so the destination icon ends ups being an area about 2 miles in diameter. It seems to be intentional to obfuscate actual distance as much as possible to encourage (or “trick”) us to accept offers where the distance isn’t being fairly compensated. It makes this app basically useless
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Best Food Driver App!
This is the best food driver app to work for. I wish it had ALL of the market share. When I first joined they gave me decent enough equipment to do the job well. Thank you.
Huh
They
Grubhub Policy Violation
This app is great for making extra on the side. And if you put in the time to maintaining it as a side job only you can make a decent amount. The problems occur when you attempt to make it your sole source of income.
Below I will give you a few examples.
It’s 3am and you arrive at a customers apartment complex and Theres gate codes and keycard access only?. If you leave the order at the leasing office the customer will wake up and report they did not receive their order. Yet in the description of the customers details was no gate code left for you to enter into the plaza. Guess who gets hit with a violation for “not delivering a customers order”. You. They can just lie and straight up say you made no effort to reach them.
You picked up a customers order successfully reached their front door, is your camera blurry? If it is even a little bit blurry or dirty Thats an instant violation the next week on your account for taking blurry photos. Yes you can get violations for taking blurry photos. It used to not be like that on Grubhub.
To new users on the platform you will notice that the mapping system is now a renovated integrated design that uses the built in map in the app to show you where restaurants and customers are located.
In the past this was not the case. Instead it did what many other apps do. By simply hitting the navigation button in the app it takes you to your Apple Maps on iPhone and Google Maps on android. And it shows you the location there. But here was the issue. It often would lag or under go severe software issues. Meaning it would take you to a location 10 to 20 minutes in the opposite direction. Guess what happens when you get fooled by this mistake on the apps end? You guessed it. You get a violation. It’s all your fault. New users will not be aware of this past and the update seemed to fix those issues as multiple users have reported this issue and have reported receiving violations for it. Unfortunately the issue was fixed but the violations stated.
How do I know all of this?. I was deactivated for the three reasons above. You cannot appeal a violation after it is received. They encourage you to just wait to be deactivated and then challenge the mistakes.
They claim they take 7-14 days to review and give a response. But I have not received a single response. Not one. It has been over a month and nearly two weeks. So around 6 weeks with no response and multiple photos and explanations explaining my innocence. In their policy it states that THEY HAVE TO respond under policy. You can even request a conference call with the higher ups. I have messaged representatives on Twitter only to continually be told someone will reach out. Someone will review. It takes 5 minutes to read everything I said and review for a decision. They won’t even tell me I can’t come back on the platform. They won’t tell me ANYTHING. And this was my main source of income. If you the driver get deactivated be prepared to receive the run around.
I have delivered over a thousand orders. I have treated every customer with respect and simply got the orders done and was compensated for the work I did. It’s all I did. And could do in my circumstance. Someone who did hundreds and hundreds of deliveries and made a living out of the work I did. And They won’t even muster up the due diligence to give me a response. THEY WONT SAY ANYTHING TO ME. ZERO. NADA. NOTHING!!. I have photo proof and evidence I collected during my time on the app when glitches and bugs occurred. And it means NOTHING to them. So. With that being said
⚠️BEWARE. YOU HAVE BEEN WARNED.
Below I will give you a few examples.
It’s 3am and you arrive at a customers apartment complex and Theres gate codes and keycard access only?. If you leave the order at the leasing office the customer will wake up and report they did not receive their order. Yet in the description of the customers details was no gate code left for you to enter into the plaza. Guess who gets hit with a violation for “not delivering a customers order”. You. They can just lie and straight up say you made no effort to reach them.
You picked up a customers order successfully reached their front door, is your camera blurry? If it is even a little bit blurry or dirty Thats an instant violation the next week on your account for taking blurry photos. Yes you can get violations for taking blurry photos. It used to not be like that on Grubhub.
To new users on the platform you will notice that the mapping system is now a renovated integrated design that uses the built in map in the app to show you where restaurants and customers are located.
In the past this was not the case. Instead it did what many other apps do. By simply hitting the navigation button in the app it takes you to your Apple Maps on iPhone and Google Maps on android. And it shows you the location there. But here was the issue. It often would lag or under go severe software issues. Meaning it would take you to a location 10 to 20 minutes in the opposite direction. Guess what happens when you get fooled by this mistake on the apps end? You guessed it. You get a violation. It’s all your fault. New users will not be aware of this past and the update seemed to fix those issues as multiple users have reported this issue and have reported receiving violations for it. Unfortunately the issue was fixed but the violations stated.
How do I know all of this?. I was deactivated for the three reasons above. You cannot appeal a violation after it is received. They encourage you to just wait to be deactivated and then challenge the mistakes.
They claim they take 7-14 days to review and give a response. But I have not received a single response. Not one. It has been over a month and nearly two weeks. So around 6 weeks with no response and multiple photos and explanations explaining my innocence. In their policy it states that THEY HAVE TO respond under policy. You can even request a conference call with the higher ups. I have messaged representatives on Twitter only to continually be told someone will reach out. Someone will review. It takes 5 minutes to read everything I said and review for a decision. They won’t even tell me I can’t come back on the platform. They won’t tell me ANYTHING. And this was my main source of income. If you the driver get deactivated be prepared to receive the run around.
I have delivered over a thousand orders. I have treated every customer with respect and simply got the orders done and was compensated for the work I did. It’s all I did. And could do in my circumstance. Someone who did hundreds and hundreds of deliveries and made a living out of the work I did. And They won’t even muster up the due diligence to give me a response. THEY WONT SAY ANYTHING TO ME. ZERO. NADA. NOTHING!!. I have photo proof and evidence I collected during my time on the app when glitches and bugs occurred. And it means NOTHING to them. So. With that being said
⚠️BEWARE. YOU HAVE BEEN WARNED.
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Recent Update Removes Drivers’ Ability to Make Informed Decisions
I have always enjoyed using Grubhub, and it has been my primary delivery platform for a long time. Unfortunately, the most recent app update has created a major issue that has significantly impacted my experience as a driver.
Before this update, I was able to zoom in on the map while reviewing an order, which allowed me to see exactly where the delivery was taking me before deciding whether to accept it. That ability was extremely important because there are certain areas I prefer to avoid for various reasons.
With the new update, I can see the delivery address, but simply providing an address is not enough. Drivers are not going to recognize every street address or automatically know where that location is. There is also not enough time during the order-acceptance window to stop and search the address on Google Maps just to determine where the delivery is located.
This is, by far, the most frustrating update I have experienced from Grubhub. More importantly, it feels as though this change takes away information that drivers need in order to make informed decisions about the orders they accept. From a driver’s perspective, it can feel like the app is intentionally making it more difficult to identify undesirable deliveries, which can come across as an attempt to influence or manipulate drivers into accepting orders they otherwise would have declined.
I sincerely hope this is simply a technical issue or an unintended consequence of the update and that it can be corrected. Drivers should be given enough information to make an informed decision before accepting an order, and the ability to zoom in and evaluate the delivery location was an important part of that process.
I have been a loyal Grubhub driver and have preferred using the platform over other delivery apps, but this change is serious enough that I will not be using Grubhub until this issue is addressed.
Please reconsider this change and restore the ability for drivers to zoom in on the delivery location before accepting an order. It would make a significant difference in the driver experience and, more importantly, would help maintain trust between Grubhub and the drivers who represent the platform every day.
Before this update, I was able to zoom in on the map while reviewing an order, which allowed me to see exactly where the delivery was taking me before deciding whether to accept it. That ability was extremely important because there are certain areas I prefer to avoid for various reasons.
With the new update, I can see the delivery address, but simply providing an address is not enough. Drivers are not going to recognize every street address or automatically know where that location is. There is also not enough time during the order-acceptance window to stop and search the address on Google Maps just to determine where the delivery is located.
This is, by far, the most frustrating update I have experienced from Grubhub. More importantly, it feels as though this change takes away information that drivers need in order to make informed decisions about the orders they accept. From a driver’s perspective, it can feel like the app is intentionally making it more difficult to identify undesirable deliveries, which can come across as an attempt to influence or manipulate drivers into accepting orders they otherwise would have declined.
I sincerely hope this is simply a technical issue or an unintended consequence of the update and that it can be corrected. Drivers should be given enough information to make an informed decision before accepting an order, and the ability to zoom in and evaluate the delivery location was an important part of that process.
I have been a loyal Grubhub driver and have preferred using the platform over other delivery apps, but this change is serious enough that I will not be using Grubhub until this issue is addressed.
Please reconsider this change and restore the ability for drivers to zoom in on the delivery location before accepting an order. It would make a significant difference in the driver experience and, more importantly, would help maintain trust between Grubhub and the drivers who represent the platform every day.
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Grateful for the Opportunity to work with Grubhub
Dear Grubhub Team,
I want to sincerely thank you for giving me the opportunity to be part of the Grubhub family. This opportunity means more to me than words can fully express.
Dear Grubhub Support,
Please give drivers more break time. Ten minutes is not enough to use the bathroom, get something to eat, and rest during a long shift. We need at least 20–30 minutes without losing our scheduled block or being penalized.
Please consider this change. Drivers need enough time to take care of themselves and drive safely.
Thank you,
César Irizarry
I want to sincerely thank you for giving me the opportunity to be part of the Grubhub family. This opportunity means more to me than words can fully express.
Dear Grubhub Support,
Please give drivers more break time. Ten minutes is not enough to use the bathroom, get something to eat, and rest during a long shift. We need at least 20–30 minutes without losing our scheduled block or being penalized.
Please consider this change. Drivers need enough time to take care of themselves and drive safely.
Thank you,
César Irizarry
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It’s ok Grubhub
It’s ok to take a look at your competitors and get some inspiration. The app feels so outdated. One of the biggest things for me is when someone has to provide a code PLEASE make it to where it is big and in the drivers and customers faces. So many times where someone needed a code, and I didn’t notice nor the customer until after the delivery is complete, also order acceptance rating metrics is so messed up. You’ll take 3% away for declining ONE order and it takes god knows how many to get it back up. I accepted over 20 orders in one day and my acceptance rating would not budge. WE SEE EVERYTHING don’t try to deceive us. There are PLENTY of other gigs we can work
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