Want my money back
It is literally impossible to get in touch with support. I couldn’t get into my account due to changing my phone number. I emailed twice with no response was finally able to get into my account on my own. I now have money sitting in there that I have no access to because my bank account for some reason it is no longer hooked up and there’s no way to add it. I’ve called and left a message. No one answers no one gets back to you. I want my money back.
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Update issues
I like the app but its very hard to get things done to fix ant problems, like right now trying to update app thru app store and will not update. Nor for some reason all of a sudden wont update to gold package which i had all along. Now the app returned my money for that my accounts all of a sudden can not connect to your plaid i have tried via email text messages, voice messages and to no avail no support returns calls emails or anything else is this app out of business.
Very sad customer service i truly liked it but it became impossible to deal with.
Very sad customer service i truly liked it but it became impossible to deal with.
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Bad support
I have called multiple times and emailed multiple times about reconnecting my Honey source because I’m getting an error message. Nobody answers and nobody replies. This has happened to me on a previous issue several months ago.
Awful app
Guac is the most glitchy app I’ve ever used which is terrifying since it’s linked to bank accounts. I’ve been trying to delete my account and keep getting an error. No shocker there. Awful.
Inconvenient
The app is intuitive and easy to use. It is incredibly difficult to transfer money out of the app should you need it. It will tell you there is a pending withdrawal, therefore a new withdrawal cannot be made. That pending withdrawal, at least in my case, occurred 90 days ago. It’s incredibly frustrating. I plan to cancel/close as there are other far easier savings apps out there to use.
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