Update issues
I like the app but its very hard to get things done to fix ant problems, like right now trying to update app thru app store and will not update. Nor for some reason all of a sudden wont update to gold package which i had all along. Now the app returned my money for that my accounts all of a sudden can not connect to your plaid i have tried via email text messages, voice messages and to no avail no support returns calls emails or anything else is this app out of business.
Very sad customer service i truly liked it but it became impossible to deal with.
Very sad customer service i truly liked it but it became impossible to deal with.
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Bad support
I have called multiple times and emailed multiple times about reconnecting my Honey source because I’m getting an error message. Nobody answers and nobody replies. This has happened to me on a previous issue several months ago.
Awful app
Guac is the most glitchy app I’ve ever used which is terrifying since it’s linked to bank accounts. I’ve been trying to delete my account and keep getting an error. No shocker there. Awful.
Inconvenient
The app is intuitive and easy to use. It is incredibly difficult to transfer money out of the app should you need it. It will tell you there is a pending withdrawal, therefore a new withdrawal cannot be made. That pending withdrawal, at least in my case, occurred 90 days ago. It’s incredibly frustrating. I plan to cancel/close as there are other far easier savings apps out there to use.
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Bad support
I have not been able to get into my Guac app for a week now and all I get is an Oops message saying to contact support. Seems unprofessional and not an app I would want to recommend if you can’t get into it. I have sent two emails with no response from the company. It doesn’t seem they want to rush the issue and are okay not letting me access my account or money.
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Horrible- is anyone home ?
Horrible app, always having an update that they give NO heads up for and allege it’s to “improve customer experience”. I think they’re winging it as they go along. Customer service is almost non existent and when you do get a response it’s never consistent. The concept itself is awesome but execution has been belowwwwwww subpar
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Useful App
I love Guac because it allows me to save money when I wouldn’t otherwise.
Mediocre app
Super convenient for saving while you spend but I have reached out multiple times to the support email and have never received a response. There has been several times where the app updates and it takes over two weeks to show that my funds are still in the app. As of right now it’s been three weeks and it shows I have no money in the app. Last I checked I had close to $1000 and now I cannot access it and it shows no history of it being there at all. Even though I am logged in.
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Customer support is awful
I've been trying to contact support for months and they initially responded, but when I asked them to help me transfer my funds to an account they stopped responding. For a very long time I have almost $1,000 stuck in my account and they're simply not helping me transfer it to my bank. They have ignored every attempt I've made to contact them while I'm here needing my one money. Never been more disappointed by an app or customer service.
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Awful
I used Guac for a long time with no issues. I was able to save up for a much needed vacation trip. Then they switched banks. I followed the instructions that were emailed countless times. Transferred my savings to my bank account and deleted my account. Again, as instructed. The instructions then said to create a new account. Well, I can’t. It throws an error at me each time I try saying it’s unable to create the account. No reason why. I have contacted support more than once, but never received a response. The app is useless now. I had finally found a straightforward, easy way to tuck money away. Really disappointed.
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Trash App and Horrible Customer Support
If I could rate this app zero stars, I would. I have been using Guac since 2021 with no problem and loved it. That is, until September of this year. I went in to the app to transfer my money out and found that my bank information had been deleted from my Guac account without my knowledge or consent. The app does not offer any way to add my bank information back so my money is essentially being held hostage. I have called and emailed multiple times since September and it is now December. In that time, I have only received one response to my email asking for my Guac account information, which I already provided. Their customer support is garbage and they are holding my money. I have since reported the app to the Better Business Bureau, so we’ll see where that goes.
Do not trust this app with your money.
Do not trust this app with your money.
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Making updates
Ive been using this app for a few years now, its insanely convenient to save money
They just switched to a brand new bank, to offer more perks and to make instant cashouts like you would on venmo or cashapp, unfortunately this takes time, and the bugs currently being experienced wont be fixed overnight
Customer service is also expanding, Austin did an awesome job with help and reassuring that my money hasnt dissapeared
With an update coming soon, im sure this app will keep getting better as well as its potential
They just switched to a brand new bank, to offer more perks and to make instant cashouts like you would on venmo or cashapp, unfortunately this takes time, and the bugs currently being experienced wont be fixed overnight
Customer service is also expanding, Austin did an awesome job with help and reassuring that my money hasnt dissapeared
With an update coming soon, im sure this app will keep getting better as well as its potential
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Response from developer
Hi Nathan, Please reach out to support@guacapp.com and we'd be happy to make sure account is functioning properly.
Stole $7000
Guac said they were switching to a different banking partner and needed me to verify my account. This required me to open the app and verify information they already had pertaining to my account. I did this in a matter of minutes and it said it was verified. A day later funds (over 7,000 dollars) were not there. Balance showed $0 with no withdrawal or transfer pending. I thought it was glitch and gave them the benefit of the doubt. This has been call after call, email after email, with not a single response. Months have passed and no sign of my money.
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Useless
I've been a GUAC user since 2021, and everything worked perfectly at first. Then, out of nowhere, my Chase account started requiring verification every other day.
I reached out multiple times: sent several emails and even spoke directly with Ryan on the phone. Each time I was told, "We'll look into it," but nothing ever happened.
Then GUAC suddenly switched to a new banking provider, and my account became completely unusable. I called customer service again, and they assured me they could manually reset my account; all I had to do was text my full name and the email associated with my account. I did exactly that, but it was a complete waste of time—no response, no reset, nothing.
Now the app is totally useless, and I've been left with no working account and zero support.
I reached out multiple times: sent several emails and even spoke directly with Ryan on the phone. Each time I was told, "We'll look into it," but nothing ever happened.
Then GUAC suddenly switched to a new banking provider, and my account became completely unusable. I called customer service again, and they assured me they could manually reset my account; all I had to do was text my full name and the email associated with my account. I did exactly that, but it was a complete waste of time—no response, no reset, nothing.
Now the app is totally useless, and I've been left with no working account and zero support.
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Scam App
After 10+ attempted calls to tech support, I still can’t get through. Guac has taken my money. Scammers.
Love this app 🥑
I highly recommend using this app. I have been able to accumulate over 20k using Guac. The ability to tip myself when I spend money is incredible.
Savings on steroids
I have been using the Guac app for 3 years. I have saved money for 3 vacations and bought some crypto with my savings. Currently I have another $10k saved.
This is the greatest savings app available today!
This is the greatest savings app available today!
Easy Way to Save!
Guac had been a super easy and helpful tool to help me save! When I had questions their team was quick to answer my questions. Highly recommend
Free Money Stacking & Saving
I’ve never been able to create this much money for all my wants and needs. So easy to earn real dollars $$$
No Support-App not Working
This app isn’t working at all; customer support is non existent; transfers never sent on time; updates don’t happen. Can’t get help to fix problems with update
