How can something so important fail so hard?
I don’t understand it.
Response from developer
We're sorry you're having trouble. Our 24-Hour Technical Support team would like to help. Please give them a call at your convenience at 800.646.4633, option 1.
Question
Can I check my GMI on my guardian 3
Response from developer
Hello! Please give our Technical Support team a call for more information at 1-800-646-4633, option #1. Thank you.
Horrible annoying app
First, the alert sounds can be helpful and obtrusive. It will interrupt music videos and everything else when it makes a noise. Sometimes making them stop all the together. When you get an alert and you go to the app to check what the alert might be, it sounds the alert again right in your face. Also, every time I insert a new sensor. I have to delete the app and reinstall the app and go through all the set up. Every time I put on a new sensor. New updates are rarely available. Every time only seemingly to make the app worse and worse.
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Response from developer
We're sorry you're having trouble. Our 24-Hour Technical Support team would like to help. Please give them a call at your convenience at 800.646.4633, option 1.
A Worsening
This new version cannot be considered an improvement.
1. It does not work if your CARELINK application is placed in a country outside the US. Therefore you cannot recover your stored data of previous months.
2. Most of devices used to measure blood glucose are graduated in milligrams per deciliter (mg/dl), but this new worsening is set to the weird seldom used graduation of millimoles per liter (mmol/l). Therefore calibration requires continuous transformation of units, something never before required.
What are these Medtronic “programmers or engineers” thinking of?
What a bluff
1. It does not work if your CARELINK application is placed in a country outside the US. Therefore you cannot recover your stored data of previous months.
2. Most of devices used to measure blood glucose are graduated in milligrams per deciliter (mg/dl), but this new worsening is set to the weird seldom used graduation of millimoles per liter (mmol/l). Therefore calibration requires continuous transformation of units, something never before required.
What are these Medtronic “programmers or engineers” thinking of?
What a bluff
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Response from developer
Hi, Luis. We are finishing up testing and regulatory approval for iOS 16 compatibility and will be sharing updates as soon as they are available. We appreciate your patience. For questions related to turning off alerts, please reach out to our technical support team at 800.646.4633, option 1.
ISO 17??
Just bought the new iPhone 15 pro max now I can’t use the app. Now I have all this wasted money in supplies and transmitter. WHEN DO WE GET AN UPDATE??!! Hello?!
Doesn’t work. Shame on Medtronic
Medtronic with all the money they make still can’t figure a way to develop an app that actually works
My doctor actually recommend I get a different glucose monitoring system because and I quote “Medtronic got too big and lazy to keep their crap up to date “
I went against a my doctor because I like the pump
I promise you this will be the last time I ever buy Medtronic devices
My doctor actually recommend I get a different glucose monitoring system because and I quote “Medtronic got too big and lazy to keep their crap up to date “
I went against a my doctor because I like the pump
I promise you this will be the last time I ever buy Medtronic devices
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Will not connect
I’ve had to delete and reinstall the app multiple times because the sensor disconnects to Bluetooth, sometimes taking a week until I can reconnect it to Bluetooth, making it worthless.
Once it is connected the amount of times it needs to be recalibrated makes the sensor actually work a small amount of time.
It’s honestly so sad because when it does work the sensor makes life a lot easier.
Once it is connected the amount of times it needs to be recalibrated makes the sensor actually work a small amount of time.
It’s honestly so sad because when it does work the sensor makes life a lot easier.
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Won’t pair
The transmitter won’t pair no matter what I do. I have tried everything and still cannot get it to pair. There is no way to manually pair and there are NO troubleshooting instructions online. So essentially I am without a CGM that I paid for. What a rip off!
Help
I have an iPhone 10 and it keeps on telling me that it is incompatible due to software and also the app doesn’t open on my phone. I need this app in order to follow up and monitor my health What can be done about this??????!!!
Surprised this is a medical grade app
The sensor is constantly losing the Bluetooth connection with the phone. It takes up to 5 minutes to reconnect. This system requires numerous calibrations when you first put on a new sensor and will wake you up from 10PM to 7AM to recalibrate.
The readings can also be more than 20% off from finger pricks and even when you recalibrate the readings they don’t reflect the new calibration.
Then there is the extreme delay in updating the app to new IOS releases. My company made us all upgrade to a new IOS update and the app was not compatible so I couldn’t use it for nearly 2 months. It would be better to put a 1 time acceptance to use the app without the testing.
The readings can also be more than 20% off from finger pricks and even when you recalibrate the readings they don’t reflect the new calibration.
Then there is the extreme delay in updating the app to new IOS releases. My company made us all upgrade to a new IOS update and the app was not compatible so I couldn’t use it for nearly 2 months. It would be better to put a 1 time acceptance to use the app without the testing.
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Disappointing
It’s 2023 and highly disappointed with Medtronic CGM technology. All I want to do is set it up to view on my phone and share my real time data with doctors and family members. And have the ability to enter problems for sensor issues online to track and get new ones.
So very unhappy
I purchased the new Apple iPhone 14 Pro four months ago. Yes that is correct four months ago. You indeed read that right 4 months ago. I have been without my CGM for those 4 months because the company has yet to update there operations system to be compatible with this phone. It’s been an unreal struggle to have to go back to 4 or more finger sticks a day and having the issue of not having continuous glucose analysis. I hope and pray that the company gets there act together. The last major phone update the system was down 2 months now we have doubled the down time and it hinders every single pt that the company has subscribed to. I wish they would get there act together.
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Update the app
It is extremely frustrating that it has been so long and an update or solution still hasn’t presented itself. I’m a type 1 disband it’s hard to pull my sugar machine out all day just because I can no longer use this app! It will not work at all, won’t even let me open it on my phone. This is completely ridiculous and frustrating because my level really need to be monitored consistently. I don’t understand why a new update or solution to this app hasn’t happened yet when it’s as important as it is! It’s been months and this is causing me a lot of stress.
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Can’t use the app
I have recently upgraded my phone, and I can’t use the app. It works fine on android.
UPDATE THE APP!! PLEASE
My work is through another app on my phone and since I can’t update my phone because of this app, my work is suffering. It doesn’t work most of the time and they’re telling me it’s because I need to update my phone. And you guys told me if I update it, this app won’t work anymore. Seems like a major issue that needs to be fixed. The rating would be a lot better if I could update my phone and still have this app function properly. Please do something soon. It’s been too long.
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Unbelievable
Dont understand why a company like Medtronic cant keep up with iOS upgrades. Got a new phone and it doesn't work. And tech support is useless, no update as to when it will be available . Time to get a different CGM. And i wad told since I've had my last auto-ship over 10 days i cant return be sensors. Shouldn't have to oay for something i cant use
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In AppStore it say’s compatible but it’s not
It clearly states it’s compatible with my phone, the iPhone 14 ProMax but the app will not work. It just flashes a banner that says the app will not work with this iOS device.
It’s now been almost two months that the new hardware has been publicly available and still Medtronic is unable to provide a working program or even an expected time for a working program to be released.
The software when you can use it is great but for a multi-billion dollar global company it’s taking WAY TOO LONG for their engineers to write, test, verify and release a working product.
It’s now been almost two months that the new hardware has been publicly available and still Medtronic is unable to provide a working program or even an expected time for a working program to be released.
The software when you can use it is great but for a multi-billion dollar global company it’s taking WAY TOO LONG for their engineers to write, test, verify and release a working product.
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Fix this!
They need to get it fixed so that the new iPhone update is supported by this app. I need my cgm to connect!
It works
From the version history this app looks like it has not been updated in a year . It works but nothing special, when are you going to come out with a Apple Watch app also. When I was in Dexcom I liked being able to see my BG on my watch and didn’t have to get my phone out.
Thank you.
Thank you.
ISO user
I was like if this but I updated my ISO and it stoped working with it I was told they was working on the problem and was going to fix it I have not had one on in two weeks now and I am not happy
