Guard.Me User Reviews

Guard.Me
Guard.Me
guard.me Travel Health Insurance

Top reviews

2 years of awfulness

No browser works for the claims and the app keeps crashing in the final step. I was forced to used this for college, hate it, can’t wait to get my public health card

Stuck On Password page

Clicking continue on password page doesn’t do anything!

Response from developer

Dear whileTrue1, We’re sorry to hear about the issues you’re experiencing with logging in. Your feedback is invaluable, and we’d like to help resolve this as quickly as possible. Please reach out to our support team so we can assist you directly: • Live Chat: www.guard.me • Email: customercare@guard.me • Phone: 1-888-756-8428 or 905-752-6200 Thank you for bringing this to our attention—we’re here to help! Kind regards, GuardMe International Insurance

So easy to submit a claim

Thanks for the good app!

Response from developer

Dear Tsai chun, Thank you for your kind words! We’re thrilled to hear that you found the app easy to use and that submitting a claim was a seamless experience. Feedback like yours inspires us to keep improving and ensuring that our tools meet your needs. If there’s anything we can do to make your experience even better, don’t hesitate to let us know! Best regards, GuardMe International Insurance

Unable to login in

It recognised my email but everytime I put my password, the app glitches and I’m unable to login

Response from developer

Dear ronan_182, We’re sorry to hear about the issues you’re experiencing with logging in. Your feedback is invaluable, and we’d like to help resolve this as quickly as possible. Please reach out to our support team so we can assist you directly: • Live Chat: www.guard.me • Email: customercare@guard.me • Phone: 1-888-756-8428 or 905-752-6200 Thank you for bringing this to our attention—we’re here to help! Kind regards, GuardMe International Insurance

Can’t even login

2FA arrives via email about 30minutes later. There’s no other option for authentication. App not optimized for iOS. Website lags too.

Response from developer

Dear Customer 80, Thank you for your feedback. We're sorry to hear that you're experiencing difficulties with your login. At GuardMe, we prioritize a smooth user experience, and our customer support team is ready to help you with any login issues or provide alternative solutions. • Live Chat: www.guard.me • Email: customercare@guard.me • Phone: 1-888-756-8428 or 905-752-6200 We appreciate your patience and hope to resolve this for you soon. Sincerely, GuardMe International Insurance

Super easy to use

This is going to make submission of claims and having my HAC available at a moment’s notice.

Response from developer

Dear Luluismylife, We’re so glad to hear that the app has made claim submissions and accessing your HAC easier! Your positive feedback means a lot to us and encourages our team to continue creating tools that simplify your experience. We'd love to hear from you if you have any suggestions or ideas for additional features! Warm regards, GuardMe International Insurance