Worst service
Response from developer
Thank you for sharing your feedback, Vinoth. We’re sorry to hear that your experience with RemitBee has been frustrating. We understand how disappointing it can be when a transaction doesn’t go as expected. After reviewing your account, we noticed that your recent debit card payment attempts were unsuccessful. Our team has reached out to you via email with an alternative payment option that may help you complete your transfer smoothly. We’d truly appreciate the opportunity to assist you and make your experience better. Please contact us at customercare@remitbee.com or 647-689-2323, and our team will be happy to guide you through the process. We value your feedback and hope to have another opportunity to serve you better.
Extremely slow transfers and misleading customer support
Remitbee blamed the delay on a bank holiday in the recipient’s country. However, the bank was closed from October 20 to October 24, meaning there were five full days of closure, not 11 days of delay. My transfer was initiated on October 15, leaving several days before the closure even began. The explanation provided by customer support was vague and failed to address why the transfer took so long. I donot know who hired that guy who doesnt know about what he was saying.
As a result of this delay, I lost approximately CAD $13 due to the exchange rate. What makes the experience even worse is receiving an excuse from support instead of a clear, logical explanation and accountability.
I genuinely question the quality of the customer support training when such a basic timeline cannot be properly explained. This experience has completely destroyed my trust in Remitbee. I will not be using this app again, and I would not recommend it to anyone who expects timely transfers and reliable customer support.
Response from developer
Thank you for sharing your feedback Anika 01. We sincerely apologize for the delay and for the support experience not meeting your expectations. After reviewing your transaction, we can confirm that the processing time has been affected by the extended weekend and banking holidays in Bangladesh. We sincerely apologize for the inconvenience and delay in your recent transaction. The delay was caused by extended bank holidays, along with connectivity issues we encountered with our overseas partner that took longer than expected to resolve. We have generated a coupon can be used on your future transactions with us and can be applied on the Transfer Overview Page. We're actively working to improve our service so that this doesn't happen again. Thank you for your understanding. Our team is closely following up on this and remains committed to keeping you updated. For further assistance, please contact us at customercare@remitbee.com or 647-689-2323. We’re here to help.
Scam
Response from developer
Thank you for sharing your feedback, Pandya Pruthvi. We understand your concern regarding the transaction delay. After reviewing your transfer, we found that it was initially unsuccessful due to incorrect recipient account details. Our support team promptly contacted you to obtain the correct information and reprocessed the transaction. We’re happy to confirm that your transfer has now been completed successfully. We appreciate your patience and understanding throughout the process. If you're satisfied with the resolution, we'd be grateful if you could consider updating your review and rating to reflect your overall experience. Thank you for choosing RemitBee!
Not reliable
Response from developer
Thank you for sharing your feedback Anika 01. We sincerely apologize for the delay and for the support experience not meeting your expectations. After reviewing your transaction, we can confirm that the processing time has been affected by the extended weekend and banking holidays in Bangladesh. We understand how important timely transfers and clear communication are, and we appreciate your patience while the transaction is being completed. Our team is closely following up on this and remains committed to keeping you updated. For further assistance, please contact us at customercare@remitbee.com or 647-689-2323. We’re here to help.
Good
Response from developer
Thank you for your feedback, MohdRamzi! We’re glad to hear you had a good experience with RemitBee. We’re committed to making international money transfers fast, easy, and reliable while providing excellent customer service. We appreciate your support and thank you for choosing RemitBee!
