Worst service
Response from developer
Thank you for sharing your feedback, Vinoth. We’re sorry to hear that your experience with RemitBee has been frustrating. We understand how disappointing it can be when a transaction doesn’t go as expected. After reviewing your account, we noticed that your recent debit card payment attempts were unsuccessful. Our team has reached out to you via email with an alternative payment option that may help you complete your transfer smoothly. We’d truly appreciate the opportunity to assist you and make your experience better. Please contact us at customercare@remitbee.com or 647-689-2323, and our team will be happy to guide you through the process. We value your feedback and hope to have another opportunity to serve you better.
Extremely slow transfers and misleading customer support
Remitbee blamed the delay on a bank holiday in the recipient’s country. However, the bank was closed from October 20 to October 24, meaning there were five full days of closure, not 11 days of delay. My transfer was initiated on October 15, leaving several days before the closure even began. The explanation provided by customer support was vague and failed to address why the transfer took so long. I donot know who hired that guy who doesnt know about what he was saying.
As a result of this delay, I lost approximately CAD $13 due to the exchange rate. What makes the experience even worse is receiving an excuse from support instead of a clear, logical explanation and accountability.
I genuinely question the quality of the customer support training when such a basic timeline cannot be properly explained. This experience has completely destroyed my trust in Remitbee. I will not be using this app again, and I would not recommend it to anyone who expects timely transfers and reliable customer support.
Response from developer
Thank you for sharing your feedback Anika 01. We sincerely apologize for the delay and for the support experience not meeting your expectations. After reviewing your transaction, we can confirm that the processing time has been affected by the extended weekend and banking holidays in Bangladesh. We sincerely apologize for the inconvenience and delay in your recent transaction. The delay was caused by extended bank holidays, along with connectivity issues we encountered with our overseas partner that took longer than expected to resolve. We have generated a coupon can be used on your future transactions with us and can be applied on the Transfer Overview Page. We're actively working to improve our service so that this doesn't happen again. Thank you for your understanding. Our team is closely following up on this and remains committed to keeping you updated. For further assistance, please contact us at customercare@remitbee.com or 647-689-2323. We’re here to help.
Scam
Response from developer
Thank you for sharing your feedback, Pandya Pruthvi. We understand your concern regarding the transaction delay. After reviewing your transfer, we found that it was initially unsuccessful due to incorrect recipient account details. Our support team promptly contacted you to obtain the correct information and reprocessed the transaction. We’re happy to confirm that your transfer has now been completed successfully. We appreciate your patience and understanding throughout the process. If you're satisfied with the resolution, we'd be grateful if you could consider updating your review and rating to reflect your overall experience. Thank you for choosing RemitBee!
Not reliable
Response from developer
Thank you for sharing your feedback Anika 01. We sincerely apologize for the delay and for the support experience not meeting your expectations. After reviewing your transaction, we can confirm that the processing time has been affected by the extended weekend and banking holidays in Bangladesh. We understand how important timely transfers and clear communication are, and we appreciate your patience while the transaction is being completed. Our team is closely following up on this and remains committed to keeping you updated. For further assistance, please contact us at customercare@remitbee.com or 647-689-2323. We’re here to help.
Good
Response from developer
Thank you for your feedback, MohdRamzi! We’re glad to hear you had a good experience with RemitBee. We’re committed to making international money transfers fast, easy, and reliable while providing excellent customer service. We appreciate your support and thank you for choosing RemitBee!
Automatic wrong amount
Response from developer
Thank you for sharing your feedback, Ryngomena. We understand your concern regarding the transfer amount and pending balance displayed in the app. Unfortunately, we’re unable to locate your account based on the information provided here. We’d appreciate the opportunity to review this further and assist you. Please contact us at customercare@remitbee.com or 647-689-2323 with your registered email address and details of the issue. Our team is here to help resolve your concerns and ensure a smoother experience with RemitBee.
Great service
Response from developer
Thank you for your wonderful feedback, Kristine centeno! We’re delighted to hear that you’re impressed with our speedy service and competitive exchange rates. At RemitBee, we strive to make international money transfers fast, easy, and affordable, helping you get more value with every transfer. We truly appreciate your trust and thank you for choosing RemitBee!
Not Recommended
Response from developer
Thank you for sharing your concern, ManalSingla1. We understand your concerns and regret that your experience did not meet your expectations. As previously communicated, your refund was successfully processed, following the weekend when banks do not process transactions. Our team has also addressed your concerns through direct correspondence. We appreciate your patience and remain committed to providing professional and reliable service to all our customers.
Easy to send money backhome
Response from developer
Thank you for your wonderful feedback, Samuel Thanujan! We’re delighted to hear that RemitBee makes sending money back home easy and convenient for you. Our goal is to provide a simple, fast, and reliable international money transfer experience with great rates and dependable service. We truly appreciate your trust and thank you for choosing RemitBee!
Fake promotion
Response from developer
Thank you for sharing your concern, Nilaksan S. We understand how disappointing it can be when a promotion doesn’t meet your expectations. At RemitBee, we strive to provide genuine promotional offers with clear terms and conditions. We’d be happy to review the offer you came across and clarify any concerns. Please contact us at customercare@remitbee.com or 647-689-2323 with the promotion details so our team can look into this and assist you further. We’re always here to help!
Amount still not received since 20 hours I sent.
Response from developer
Thank you for sharing your concern, Chinkira. We understand how important it is for your money to reach its destination on time. Unfortunately, we’re unable to locate your account based on the information provided here. We’d like to look into this and help resolve your concern as quickly as possible. Please contact us at customercare@remitbee.com or 647-689-2323 with your registered email address or transaction details. Our team is always here to assist you and ensure a smooth and reliable experience with RemitBee.
Worst app to send money
Response from developer
Thank you for sharing your experience, Uttam Hundal. We understand how concerning this was, especially as your transfer was urgent. After reviewing your account, the initial transfer could not be completed because the recipient’s UPI was unable to accept the funds. Our team offered the option to use alternate recipient details, but as you preferred a refund, the transaction was cancelled and the funds were returned to your RemitBee Wallet. We also provided the expected timeline for withdrawing the funds back to your bank account. We’re glad to see that your subsequent transfer using bank details was completed successfully. We appreciate your patience and are always here to assist.
Send money
Response from developer
Thank you for your excellent feedback, Doud ibrahim! We’re delighted to know you had a great experience with RemitBee. We truly appreciate your support and look forward to continuing to provide you with a smooth and reliable service!
Not Recommended
Response from developer
Thank you for sharing your concern, Ckhushi004. We understand how important it is to receive timely and helpful support when you need it. Unfortunately, we’re unable to locate your account based on the information provided here. Please contact us at customercare@remitbee.com or 647-689-2323 with your registered email or transaction details. We’d appreciate the opportunity to review what happened, assist you properly, and provide you with a better support experience. We’re here to help.
Worst app ever
Response from developer
Thank you for sharing your concern, karan lidher. We understand how important a smooth and timely transfer experience is. Unfortunately, we’re unable to locate your account based on the name provided here. In some cases, transactions may require additional verification for security purposes before they can be processed. Please contact us at customercare@remitbee.com or 647-689-2323 with your registered email or transaction details so we can review your case and assist you. We’re here to help.
Money transfer
Response from developer
Thank you for your feedback! We’re happy to hear that you find the RemitBee app user-friendly and easy to use. Making money transfers simple, convenient, and smooth is what we strive for. We truly appreciate your support and thank you for choosing RemitBee!
Good aap
Response from developer
Thank you for sharing your experience, vipularora23! We’re glad you found our exchange rate competitive and that our team was able to quickly assist when your transfer was delayed. Providing great rates along with prompt and reliable support is important to us. We appreciate your trust in RemitBee.
Avoid it
Response from developer
Thank you for sharing your concern. We truly understand how important it is to have a simple and timely money transfer experience. Unfortunately, we’re unable to locate your account based on the information provided in this review. Please reach out to us at customercare@remitbee.com or 647-689-2323 with your registered email address, and our team will be happy to review your experience and assist you further. We’re always here to help and make your RemitBee experience as smooth as possible.
Do not use!
Response from developer
Thank you for sharing your concern, Shahir2017. We truly understand how important timing is and would like to help clarify this for you. Unfortunately, we’re unable to locate your account with the name provided here. Please reach out to our support team at customercare@remitbee.com or call us at 647-689-2323, and we’ll review your transaction and assist you right away. We’re always here to help and ensure a smooth experience.
App review
Response from developer
Thank you for sharing your concern, Mjhhhaaa. We truly understand how important timing is and would like to help clarify this for you. Unfortunately, we’re unable to locate your account with the name provided here. Please reach out to our support team at customercare@remitbee.com or call us at 647-689-2323, and we’ll review your transaction and assist you right away. We’re always here to help and ensure a smooth experience.
