Mobile friendly
Response from developer
Hello Sharie, thank you for your wonderful review! We’re delighted that VPN Guru works well on your phone, with an easy-to-understand interface and quick VPN connections. Please spread the word about VPN Guru!
Everyday browsing
Scam
Response from developer
Ola, we’re sorry to hear about your experience. If you were charged twice after cancelling, or charged a higher amount than expected, please contact us at support@guruvpn.com so we can review the billing details with you and help with the refund request as quickly as possible. Please include any Apple receipt screenshots, the charged amounts, and the dates of the transactions so we can investigate this properly. VPN Guru Support Team
Refund
Response from developer
We’re sorry to hear about this situation. If you were charged after starting a free trial and can no longer see an active subscription in your Apple account, please contact our support team directly at support@guruvpn.com so we can review the case and help you with the refund request as quickly as possible. Please include any relevant details such as the charge date, amount, Apple receipt, and the email linked to your account, as this will help us investigate why the payment was taken and why you were unable to reach us earlier. VPN Guru Support Team
SCAM
Response from developer
Es tut uns leid zu hören, dass Ihnen trotz Stornierung weiterhin Abbuchungen angezeigt werden. Bitte kontaktieren Sie uns umgehend unter support@guruvpn.com, damit wir den Fall prüfen und Sie beim weiteren Vorgehen, einschließlich einer möglichen Rückerstattung, unterstützen können. Senden Sie uns nach Möglichkeit einige Details, z. B. den Zeitpunkt der Stornierung, den belasteten Betrag und einen Screenshot der Abbuchung. Falls das Abo über Ihren Apple-Account abgeschlossen wurde, prüfen Sie bitte zusätzlich Ihre aktiven Abonnements in den App-Store-Einstellungen, da Zahlungen in vielen Fällen direkt über Apple verwaltet werden. VPN Guru Support Team
