Too slow
It takes so very long to get clothes. I had one item lost in the mail and that took FOREVER to sort out. I do like the service, but the time to ship has drastically declined. It takes a week or so for an item to be marked as returned by GB even though I marked it as being returned and shipped it right away. Even then, I have to pay extra if I want to rush my next shipment. Meanwhile, I wait and wait. I do appreciate customer service but it isn’t worth the cost with such a long wait.
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Buggy
App is very buggy. I have to log back in each time I open the app. Some things error out and never load like the Outlet. Sometimes my rack/queue shows there’s nothing in it despite having 30+ items in it. Is this app maintained? It doesn’t feel like it is from the user experience.
Long time but left
I was with them from the beginning, had even been grandfathered in on a $35 plan but finally left when it was clear that shipments had slowed down and I’d go a whole month with just ONE outfit.
Instead of reliably getting 4-5 outfits every month, it was down to ONE, sometimes two. My plan hadn’t changed but their processing time had. Sometimes I wouldn’t even wear it, (they would send items that were off season or i didn’t like it in person), and it would go back, driven to the post office to make sure it shipped the same day. It would be 3 weeks before I got another item.
I stayed for longer than I should have, because I knew if I left that I’d lose the low price but when my husband started asking me questions: where’s your GB? When was the last time you got something you liked? Got something at all?
I had to give up.
I’ve thought about trying GB again but it’s just too expensive to take the chance on when I feel like odds are it will be the same
Instead of reliably getting 4-5 outfits every month, it was down to ONE, sometimes two. My plan hadn’t changed but their processing time had. Sometimes I wouldn’t even wear it, (they would send items that were off season or i didn’t like it in person), and it would go back, driven to the post office to make sure it shipped the same day. It would be 3 weeks before I got another item.
I stayed for longer than I should have, because I knew if I left that I’d lose the low price but when my husband started asking me questions: where’s your GB? When was the last time you got something you liked? Got something at all?
I had to give up.
I’ve thought about trying GB again but it’s just too expensive to take the chance on when I feel like odds are it will be the same
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App glitches! Please fix
I have an iPhone and I noticed that this app will consistently glitch and shut down. It happens at various points throughout use. There is also a very long wait time between notifying the company of a return and receiving a replacement item. The companies customer base may be too large for appropriate service.
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App and website are trash…..
I’ve tried for over 2 weeks to update my billing info just so that I can be charged. I’ve used the app and a browser on my phone .. and nothing works. Ive even tried my desktop and iPad. Again, nothing works. Wasting time, and I leave for a trip in 7 days.. and this is why I downloaded it to begin with.
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