Please add quick attendance view
This app would be even better if you could see at a glance how many people are signed up for a class instead of having to tap into each individual class.
Not working
The app won’t open- just keeps closing when I try to open it
Hard to book!
I have tired to book classes all week with no luck. Every time I am asked to fill the medical questionnaire in, it doesn’t recognise it’s been filled in and therefore I can’t book onto my class with my package! Really annoying and I keep having to go through the studio instead.
No one got back to me when I asked for help either. Seems a waste of time for businesses to use it.
No one got back to me when I asked for help either. Seems a waste of time for businesses to use it.
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Rubbish
Bought a package for a Pilates provider. Can’t see the package or make bookings via Gymcatch. So frustrating . If I could give no stars I would
Horrible app for booking
There is no way to filter time slots by those available. So each time you click in, wait for the app to eventually load and tell you if the slot is taken. It then goes back to the wrong time when you choose other dates.
Often very slow and glitchy
Often very slow and glitchy
Country error
Used to use this app all the time with ease but now it constantly says error with country selected, I’ve selected UK but then the same error message repeats!
Game Changer
I’ve been using Gymcatch since I had to take my business online during the pandemic. The app itself is simple but it works! Clients find it easy to use and admin wise for myself in the background it does everything you need and easy to schedule.
Thanks to Ollie and the team for great support to providers.
Thanks to Ollie and the team for great support to providers.
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Great!
Using for a year now and so far so good! Customer service helpful if any issues and it’s an easy to use platform. There is room for improvement and I’m sure that GymCatch will continue to develop on these though! Very much happy!
FIT316
This platform has saved me hours of time that I now spend interacting with people and doing more with with our business and has allowed us to grow with Gymcatch
Thankyou
Thankyou
Calendar Export
I am enjoying using the app so far. I would like the option to export a booking to my personal calendar, this would make it even better.
Very poor app
Clunky and poor interface had to delete and re install due to random error messages
The best fitness booking app
Using Gymcatch has completely changed the game for our business. Allowing members to book on, pay & control their membership all in one place.
The support from Gymcatch is amazing, customer service is great & so quick.
Definitely recommend!
The support from Gymcatch is amazing, customer service is great & so quick.
Definitely recommend!
Easy to use
I attend Zumba classes & the booking system for classes & packages is really easy. My 1 complaint is that you can’t delete any of the messages - hence 4* rating, any chance this can be changed?
Wife Died
Despite my notifying them that my wife Georgina died in 2022 the app still continues to send her notifications
It’s a game changer!
I’m a Private Personal Trainer and recently started running Small Group Classes in the studio I’m currently working.
I was looking for an app for my classes especially- and found GymCatch simply brilliant, has all of the features I needed for that, not to mention the price is affordable for the features even with extra bolt on-s.
As a self employed person it helps me a ton with organising the bookings and finances side and I can now have a peace of mind around that, too.
Building up the system might seem to bit tricky first, but once you get the gist of it and know what you’re doing, the set-up is very smooth.
The videos are also helpful: very well detailed and easy to follow + the customer service is excellent. Simon and Ollie are so kind and helped me a ton, as a newbie I felt lost in the beginning, but not anymore.
Highly recommend!
I was looking for an app for my classes especially- and found GymCatch simply brilliant, has all of the features I needed for that, not to mention the price is affordable for the features even with extra bolt on-s.
As a self employed person it helps me a ton with organising the bookings and finances side and I can now have a peace of mind around that, too.
Building up the system might seem to bit tricky first, but once you get the gist of it and know what you’re doing, the set-up is very smooth.
The videos are also helpful: very well detailed and easy to follow + the customer service is excellent. Simon and Ollie are so kind and helped me a ton, as a newbie I felt lost in the beginning, but not anymore.
Highly recommend!
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Please remove out of date bookings
The app is ok, but my out of date bookings do not disappear, which clutters my bookings history. I do not see any way to clear the backlog, so please could you add a feature to clear old bookings or reverse the date order to latest date first. Thanks!
Unable to search by location?
The app is amazing but I don’t seem to be able to search by location. If I search for a class it shows me classes from all over the country which isn’t helpful at all
Poor for the customer
There are niggles with this app that disadvantage the customer. Must shopping apps are careful to deal with user error. Gymcatch takes advantage. There is no alert when cancelling sessions to remind you there will not be a refund due to the 24hr policy and neither does it ask the customer to confirm they want to cancel. Consequently it is easy to make a mistake. Can’t help but think it’s designed that way for financial advantage…
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Game changer
I’ve been using GymCatch for a little over a year for my business and it is by far the most affordable and functional booking system. The messages seem to glitch and not list them in order of most recent conversations which makes it hard to locate a message in a full inbox, & the calendar takes a while to load but for the amount of benefits at the ridiculously low price, it is well worth it. I have been able to take on so much more work simply due to someone else (the app) taking the bookings for me. Customer service is quick to respond and helpful too
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Poorly designed and unintuitive app
I find this app very sluggish and often freezes (several seconds of delay after tapping a button) but that’s not my issue with the app. It is poorly designed and executed. When I book a session, I have to select my profile and then select ‘view booking options’. (Why? I’m on my account so it’s a given it’s my account and I’m a single user.) It’s not ‘booked’ at this stage. When I then ‘view the booking options’ there are no options, only a message saying ‘Great, you’ve booked’. This is a completely unnecessary step. There is an option to cancel at the top - but it’s not the option to cancel your booking, it’s a cancel to leave button. This makes no sense. You should select the session you’re booking, hit ‘book’ and then get a message to say ‘great, you’ve booked’. Once that’s done you should be able to select a finish or exit button, even better if it took you back to the sessions menu. When I go to my bookings and click on a session I’ve booked in the future I get two options: ‘Manage bookings’ and ‘Book’. ‘Book’ is a big red button. However, I’ve already booked so the option to book should’ve be there. When I click on it to re-book in case I’ve made a mistake, I see the message ‘this user is already attended’. Poor grammar. I’ve no idea why the Book button appears when I’m already booked. It says the session is finished when it’s just started. It won’t let me check-in when the session had started, only before it. This app definitely needs a bit of work. It’s unintuitive and confusing.
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Response from developer
Thank you for your review and feedback. We would welcome you contacting us directly at support@gymcatch.com. We recognise a couple of points made (and have or are addressing), but there are a number that do not match up to the process or we couldn’t follow and would welcome discussing directly.
