Unable to login since update
Since the update every time I try to log in I receive and error message of “You have reached the maximum number of allowed devices. Please contact the facility.” Why. I never had this problem before, I have reached out to customer support and have not heard back yet. Frustrating.
Sad
This is app is only good for checking in, keeping track of the times you’ve visited the gym and billing. Other than that, the exercises section—horrible. Not that I use it but it could’ve been nice to when I first started going to the gym. The workouts section…like what even is that for? You type anything in to the search bar and the only thing that comes up is “no data.” The ONLY reason I have this app is because it’s how I get into the gym. Besides that it’s AWFUL!
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Notes to workout
I wish there an option to add a Freeform note to any of the days to better keep track of which workouts I did, the reps, etc.
My gym does not have any preset workout or anything.
My gym does not have any preset workout or anything.
Password reset each time
This app says my password is invalid each time I login. When I reset the password, using very strong generated passwords, it says the password is weak. Then it is a 50/50 chance that it will recognize the new password. Incredibly frustrating. Basically useless
Locked out of the app and support team wasn’t helpful
I was locked out of the app. I contacted the support team and their only solution was to create a new password and use that to log back in. I told them I had already tried this several times, then they closed my ticket.
Why isn’t it working?
Did the app get updated? And if it did why did it get made worse and harder to use? I have deleted the app and reloaded it. I’ve logged out and logged back in and still can’t access and book in my classes easily. I asked at the office in my gym and that’s all they suggested. So it’s still not working.
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Broken, unusable app.
Asks you to select a photo to join a club, once you pick a photo and try to hit submit it says “please choose a profile photo”. So yeah. You just can’t join a club cos of bad app coding
Location services needed?
After the last update the app now requires my location services to be on to check in, even though the app does not have a permission request for this.
Bluetooth is active, and previously this is all I needed to scan into my gym.
Today I couldn’t do this unless locations services were active. If the app is requiring location there should be a permission request at the very least to do this but there is none, and no toggle switch in the app permissions.
Please add this permission or remove the location requirement as Bluetooth permission should be all that is required.
Bluetooth is active, and previously this is all I needed to scan into my gym.
Today I couldn’t do this unless locations services were active. If the app is requiring location there should be a permission request at the very least to do this but there is none, and no toggle switch in the app permissions.
Please add this permission or remove the location requirement as Bluetooth permission should be all that is required.
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Useless
No English language. Doesn’t work either/can’t register.
Apple Watch
Did the recent update now there is no Apple Watch app to get in? That was a lot more convenient then using a phone
Disappeared from Apple Watch
Worked great for checking in with my Apple Watch until the update 8/26/25. Please bring this feature back.
Payment
Why is there no way to change the payment on this?
Need the time of check in
App is ok, but they don’t tell you what time you checked in. Just the day. I want to see exactly what time I checked into the gym
Gym Owner
Hey there there are a few poor reviews on this app, but we’re here to say that we’ve used this app for over 10yrs and it’s awesome. From a member POV there are very few if any issues. From a Gym Owners POV it makes the member experience so easy. Yup, highly recommend.
Solid App Just One issue
I love the app and it works great. My only issue is I can’t add it as a complication on my Apple Watch Ultra. I can’t add open it for from main apps page BUT it won’t let me add it like all my other Bluetooth apps etc. I just want it for our gyms door to open but makes me use phone only so have to bring it with everytime instead of just leaving in the car. App is definitely solid though just inconvenient for this issue.
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Decent but could use some features
I’ve been using Gym Master for a while now, and overall it’s a solid app. It works pretty seamless for scanning into the gym.
One feature I think would really improve the experience is real-time crowd tracking. It would be super helpful to know how busy the gym is before heading out—especially during peak hours. Adding something like this would take the app from good to great.
One feature I think would really improve the experience is real-time crowd tracking. It would be super helpful to know how busy the gym is before heading out—especially during peak hours. Adding something like this would take the app from good to great.
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Daily failure
In a world of uncertainty nothing is as reassuringly consistent as this app not working every single day at the time when future class bookings open up. It could be the traffic experienced on the site due to people wanting to book their classes in at the time they have been told they could book their classes in. But who could predict, observe or repair this daily outage that goes on for at least 10 minutes? Who.
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會籍
未能取消會籍
Does the job
Sometimes issues with scanning in. Would love an IOS widget to be able to see my scheduled check ins etc on my home page
Loved before the latest update
Used the app exclusively with my local gym until the latest update logged me out. Since the update I have not been able to log back in. I’ve reset my password multiple times with no luck. I have an Apple 14 pro that is updated with the latest os so I know it’s not the phone. I can log in online but not on the app.
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