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H-E-B Prepaid

H-E-B Prepaid

by NETSPEND CORPORATION

1.5K ratings
23 reviews
📊 Productivity
💰 Finance
Free

Details

  • Released
  • Updated
  • January 15, 2015
  • August 26, 2024

Features

Developer

NETSPEND CORPORATION
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H-E-B Prepaid screenshot #1 for iPhone
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H-E-B Prepaid screenshot #5 for iPhone
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Reviews summary↘︎
⭐23
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📝12+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓4 answered
FAQ↘︎
📦w/o updates
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About

Manage your prepaid card account on the go. Easily check your balance, view transactions, send money to friends and family, and find free reload locations. You can also load checks by taking a picture.

✓Check card balance
✓View transaction history
✓Send money to friends and family
✓Find no-cost reload locations
✓Load checks via mobile photo
Show original description

What users say

Summarized from real user reviews of H. Based on 1.5K reviews and a 4.8/5 average, it highlights the 2 positives and 10 negatives reviewers mention most about this Finance app.

Positive things

  • 👍Thankful for versatility
  • 👍Great customer service

Negative things

  • 🐛Wonky app
  • 🐛Difficult to reorder a lost card
  • 🐛No option to deposit checks
  • 🐛Delayed deposits
  • 🐛Bad app and customer service
  • 🐛Poor customer service
  • 🐛Difficult navigation within the app
  • 🐛App frequently crashes or doesn't load
  • 🐛Frustrating activation process
  • 🐛Charges many fees
See all reviews

What's New in H

6.8.1

August 26, 2024

We’ve done some backend tinkering to keep everything running smoothly—think of it as a digital spa day for our app! No changes to your features, just a bit of behind-the-scenes pampering. Update now and let the app keep being fabulous!

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User reviews

Most RecentHighest RatedLowest Rated

Idk

Don’t let me get in the app… just look like “loading” I try to conect my new credit card and don’t let me in
BBratzyBBratzy

Avoid! Find another service!!!!!

Ordered a card, USPS stole it, cancelled the card but was told I would be able to reorder on app or website. There is no option to reorder a new card. After reading the negative reviews, I will not be using this service since the app is wonky. Hopefully I’ll be able to get my money out without hassle.
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kur10u5kur10u5

Thankful

Thankfully very versatile!
Be corpus 3Be corpus 3

Customer service

Love the service
Koontz99Koontz99

Does not accept check deposits!

Unlike banks, you cannot make check deposits. Netspend denies the transactions. This is not surprising from a non-bank, and less than reputable financial company. The card is useless. There is no live chat or customer service. Cutting card and deleting the account. I’ll stick with Credit Unions when moving cash. Avoid this company, possibly fraudulent.
Show more
JussBaltJussBalt
See 18 more reviews

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See developer apps

User experience

🐞

Reported Bugs

3 issues

Login issues with incorrect password and lockouts

Bug

Mobile check deposit feature not working

Bug

App crashing or not loading

Bug
✨

Requested Features

2 requests

Add Touch ID for easier login

Feature

Improve mobile check deposit functionality

Feature

FAQ

What can I do with the H-E-B Prepaid app?

The app allows you to manage your prepaid card account from anywhere. You can check your balance, review transaction history, send money to friends and family, locate free reload spots, and even load checks by taking a picture.

Is the H-E-B Prepaid app free to use?

Yes, the app itself is free to download and use. While some features like finding reload locations are free, it's important to note that certain transaction fees, costs, terms, and conditions may apply to the use and reloading of your card account. Please refer to your Cardholder Agreement for full details.

How does the mobile check loading feature work?

The Mobile Check Load feature allows you to load checks directly to your card account by simply taking a picture of the check. This service is provided by First Century Bank, N.A. and Ingo Money, Inc., and is subject to their terms and conditions. Approval for funding typically takes between 3 to 5 minutes but can extend up to one hour, and fees may apply for approved transactions.

What kind of prepaid cards does this app support?

The app supports Netspend Visa Prepaid Cards issued by The Bancorp Bank and Pathward, and Netspend Prepaid Mastercards issued by The Bancorp Bank and Pathward. You can use these cards wherever Visa debit cards or Debit Mastercards are accepted, respectively.