Pronto Insurance

Pronto Insurance

Texas

16 ratings
45 reviews
Free

Details

Released
July 30, 2019
Updated
April 28, 2025

Features

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About

Manage your Texas car insurance policy quickly and easily. Quote, buy, view policy details, pay bills, and report claims. Available in English and Spanish for policyholders.

✓Quote and buy car insurance
✓View policy details and documents
✓Pay bills and manage payments
✓Renew or reinstate policies
✓Report a claim
✓Find a local agent
✓Available in English and Spanish
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What users say about Pronto Insurance

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What's New in Pronto Insurance

2.3.1

April 28, 2025

Changes to New business process to be in compliance with the TDI(Texas Department of Insurance) Filing

User reviews

Crashing

App keeps crashing every time I try to login. Please fix this

not showing info

the apps is not loading my policy information, it has bee like this for a couple of months

Needs improvement

I downloaded this app hoping it would make it easier to pay for my insurance, especially since the local office near me closes whenever they feel like it. Unfortunately, I couldn’t even make my payment through the app — and my bill was due in just a few days. I had to go through another source just to get it paid.

I really wanted to give this app the benefit of the doubt, but honestly, what’s the point of having it if it’s not functional or user-friendly? Not everyone has the time to go in person or access a desktop computer just to make a simple payment. This should be easier.
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Fun and Easy

This app works great! It is fun, quick and easy to use

User Friendly but Useless

Interface is user- friendly when it works, but it rarely works. It takes so long to load, and once the glitches triggered a double payment. Thankful for good customer service and an issued refund, but so inconvenient and inconsistent.

User experience

🐞

Reported Bugs

55 issues

App keeps crashing on login

Bug

App not loading policy information for months

Bug

App not functional for payments

Bug

App rarely works

Bug

Takes too long to load

Bug

Glitches triggered a double payment

Bug

Constantly closing unexpectedly

Bug

Unable to view any documents

Bug

App does not work at all

Bug

Error message to call customer service for payments

Bug

App is useless for payments and renewals

Bug

E-signature does not register

Bug

App does not load or closes when options are clicked

Bug

Cannot click anything without crashing

Bug

App does not let users access their account for renewal

Bug

Cannot log in to account

Bug

App is very slow

Bug

Keeps signing out when trying to buy insurance

Bug

App takes users out of policy purchase flow

Bug

App loops when trying to purchase a policy

Bug

App does not find policy number after multiple attempts

Bug

No information in payment, notification tabs

Bug

No due date for upcoming payment

Bug

App never finishes loading during setup or login

Bug

App says DL and DOB are wrong for new quotes

Bug

App keeps lagging and locking

Bug

App shows error for DL# and DOB when adding a driver

Bug

App rejects online account creation with correct information

Bug

App stays loading forever

Bug

App says user has no policy

Bug

App does not work for payments

Bug

App does not work for renewals

Bug

App does not work for looking up policy number

Bug

App does not work for e-signature

Bug

App does not work for managing policy

Bug

App does not work for making payments

Bug

App does not work for updating information

Bug

App does not work for seeing due dates

Bug

App does not work for setting notification preferences

Bug

App does not work for adding payment info

Bug

App does not work for login

Bug

App does not work for password reset

Bug

App is extremely slow

Bug

App is not user-friendly

Bug

App needs a lot of updates and cleaning up

Bug

Cannot create an account

Bug

Cannot make payments through the app

Bug

App used to work but now is useless

Bug

App no longer works since January

Bug

Invalid password or username on login

Bug

Forget passwords feature doesn't work

Bug

Customer service doesn't know about the app

Bug

App loops back to the front page on login

Bug

App slows down when adding payment info

Bug

No California version available

Bug
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Requested Features

22 requests

Fix the app

Feature

Make the app functional and user-friendly

Feature

Update the app

Feature

Fix the issues with signing in and policy selection

Feature

Fix the app so payments can be made

Feature

Fix the app so users can manage their policy

Feature

Fix the app so users can make payments

Feature

Fix the app so users can update information

Feature

Fix the app so users can see due dates

Feature

Fix the app so users can set notification preferences

Feature

Fix the app so users can add payment information

Feature

Make the app faster

Feature

Allow payments through the app again

Feature

Fix the login issues

Feature

Fix the password reset feature

Feature

Provide support for the app

Feature

Allow users to view documents

Feature

Allow users to make payments

Feature

Allow users to renew policies

Feature

Allow users to use e-signature

Feature

Improve app performance

Feature

Add a California version of the app

Feature

FAQ

What can I do with the Pronto Insurance app?

The app allows Texas policyholders to quickly quote and buy car insurance, view policy details, access ID cards and documents, pay bills, and report claims. You can also renew or reinstate policies and find a local agent.

Is this app available for all states?

No, this app is specifically for Texas policyholders only. It is designed to cater to the insurance needs of residents within Texas.

How can I pay my bill through the app?

You can pay your bill securely using a credit card or debit card. The app also allows you to save multiple payment sources for faster and easier transactions in the future.

Can I get a new insurance quote with this app?

Yes, you can get a new insurance quote directly through the app. For an even faster experience, you can scan your driver's license to prefill some of your information.

What languages does the app support?

The app is available in both English and Spanish, making it accessible to a wider range of users in Texas.