Rent Payments have become difficult!
I use to be able to easily transfer my rent payments via Zelle with no issues. With this new and “updated” app, it has become much more difficult. Even after having to google how to access Zelle on the mobile app, selecting “Bill Pay” doesn’t work half the time! It prompts to do a webpage login several times before the feature wants to work. So inconvenient.
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New update.
I love the update, it looks good and amazing, user friendly and all that so I appreciate it that. But, in the past version, I was able to transfer funds from my external account, to the one on this app in order to pay my loan without the necessity of stepping into a branch. Now that option is nowhere to be found, and these upcoming payments for my auto loan I have to do them in person, if possible please fix this, it was a very useful feature that I used all the time in order to make payments in time!
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Not Customer friendly!
I’ve been banking with this bank for 40 years And not once have I ever felt it was customer friendly from hidden banking fee to unfriendly drive-through clerks to always having to call when the system isn’t working the way that other banking system. it’s just antiquated and does not keep up with the times.
The I’ve stayed there is because it’s such a hassle to change direct deposit and the lag time is too long normally and I’m sure this bank would make it even harder.
The I’ve stayed there is because it’s such a hassle to change direct deposit and the lag time is too long normally and I’m sure this bank would make it even harder.
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Save yourself
Worst bank there is. At least once a month they’ll lock your card for speculation of “fraud” charges. On top of that, they’ll make it impossible to login through the app saying they are unable to verify your identity. So unless you want to call customer service multiple times a month, do not bank here.
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Has too many problems
It crashes like every week for me I can’t login and I have to make a new password every time. Make this app better!!!!




